DOI QR코드

DOI QR Code

Comparative Analysis of News Articles related to Airlines and Staff the Previous Corona19(2019) and After Corona19(2020)

  • Kim, Jeong-O (Dept. of Childhood English Education, Kwangju Women's University) ;
  • Kwon, Choong-Hoon (Dept. of Secondary Special Education, Kwangju Women's University)
  • 투고 : 2020.06.16
  • 심사 : 2020.07.07
  • 발행 : 2020.07.31

초록

본 연구는 코로나19의 세계적 대유행(Pandemic)으로 인하여 세계경제가 다양한 문제에 직면하는 상황에서 항공사와 종사원에대한 기사들은 코로나19이전과 이후에 어떤 변화를 나타내고 있는지 시기적인 분석을 통한 언론사뉴스 기사건수와 트렌드를 분석해보고자 하는 것이다. 이를 위해 한국 언론진흥재단(Korea Press Foundation) 빅카인즈(Bigkinds) 뉴스 분석 서비스를 이용하여 코로나19 이전과 이후 항공사와 종사원에 관련된 기사건수와 트렌드를 분석하여 시각화하였다. 이를 위해 2019년 1월1일에서 5월 31일까지 그리고 2020년 1월 1일에서 5월 31일까지 빅카인즈 서비스 시스템을 통해 추출하였다. 분석 결과 코로나19 이전 과 이후에 기사건수는 항공관련이벤트가 발생한 경우 폭발적으로 증가하였다. 그리고 구조조정관련 뉴스로 트렌드의 변화가 일어나고 있음을 확인할 수 있었다. 코로나19의 영향에 따른 항공 산업의 위기 극복을 위해 정부 및 항공사의 적극적인 노력이 필요할 것이다. 본 연구 결과는 코로나19 이전과 이후 뉴스기사와 관련된 건수와 트렌드를 분석하여 향후 항공사 및 종사원에게 닥칠 수 있는 영향에 대한 전략 수립에 필요한 실무적 시사점을 제시하였다는 점에서 의의를 갖는다.

This study aims to analyze the number and trend of news media news through timely analysis of how the articles about airlines and employees show changes before and after Corona19 in the situation where the world economy faces various problems due to the global pandemic of Corona19. For this purpose, the number of articles and trends related to airlines and employees were analyzed and visualized before and after Corona19 using the Korea Press Foundation Bigkinds news analysis service. For this purpose, the Bigkinds service system was extracted from January 1, 2019 to May 31, 2019 and from January 1, 2020 to May 31, 2020. The results of the analysis showed that the number of articles before and after Corona 19 exploded when aviation related events occurred. And it was confirmed that the trend is changing due to the restructuring news. Government and airlines will need to make active efforts to overcome the crisis in the aviation industry due to the impact of Corona 19. The results of this study are significant in that it analyzed the number and trends related to news articles before and after Corona 19, and suggested practical implications for establishing strategies for the future impacts on airlines and employees.

키워드

참고문헌

  1. Nschoi, "As soon as the Pandemic Declaration comes out, the country is pouring out measures to block and close the country," The Korea Times, https://www.hankookilbo.com/News/Read/202003121649782090?did=NA&dtype=&dtypecode=&prnewsid=. 2020.
  2. SamilPwC, "lobal Economy Watch Retrieved," https://www.pwc.com/kr/ko/publications/newsletter/gew_202003.html. 2020.
  3. Kuo, H. I., and Chen, C. C., Tseng, W. C., Ju, L. F., & Huang, B. W," Assessing impacts of SARS and Avian Flu on international tourism demand to Asia," Tourism Management, 29(5), 917-928. 2008. https://doi.org/10.1016/j.tourman.2007.10.006
  4. Sgcha, "Let's think about the future after the pandemic", https://www.mk.co.kr/opinion/contributors/view/2020/03/324814/
  5. https://www.fnnews.com/news/202006082124592238
  6. http://www.seoulfn.com/news/articleView.html?idxno=383863).
  7. World Health Organization, "WHODirector-General's Opening Remarks at the MediaBriefing on Covid-19" - 11 March 2020. Available:https://www.who.int/dg/speeches/detail/who-director-general-s-opening-remarks-at-the-media-briefing-on-covid-19---11-march-2020
  8. P. Appleton, "Potential for Revenue Losses of $113bn Due to Covid-19 "Crisis" ," Available: https://airlines.iata.org/news/potential-for-revenue-losses-of-113bn-due-to-covid-19-%E2%80%9Ccrisis%E2%80%9D. 2020.
  9. Ysjo, and Jrchoi, and Jmyang, "A Study on the Effect of Role Conflict and Role Ambiguity of Airline Catering Employees on Organizational Commitment and Career Development Effort Attitude -Focusing on the mediating role of job instability," Tourism Studies, 36(8), 207-229. 2012.
  10. Shkim, "Structural relations between airline ground staff conflict, conflict countermeasure strategies, and member behavior-focused on mediating effects of exhaustion," Tourism Studies, 32(1), 37-64. 2017.
  11. Jejoo, "The effect of airline human resource management on job performance and job performance: focusing on cabin crew," Tourism Studies, 34(7), 39-57. 2019.
  12. Hjpark, and Gwyim, "A study on the effect of personality factors of airline cabin crew on job commitment and customer orientation," Tourism Research Journal, 33(1), 201-215. 2019
  13. Mkhan, and Bgchoi, "Analysis of airline service quality based on data mining," Korean Management Information Society Conference, 692-705. 2019.
  14. Smpark, "The effect of low cost airline service quality on customer satisfaction and recommendation intention," Tourism Leisure Research, 31(12), 275-290. 2019. https://doi.org/10.31336/JTLR.2019.12.31.12.275
  15. Hjhong, and Tyjoo, "A study on the impact of subordinates' emotional work on the quality of LMX, organizational citizenship behavior, and customer orientation: for airline cabin crew," Tourism Studies, 32(2), 201-224. 2017.
  16. Hjlee, and Yhhong, and Smryu, "The Effect of Airline Crew's Emotional Labor on Job Consumption and Service Quality-Focusing on the Moderating Effect of Self-Efficacy," Journal of the Korea Aviation Management, 14(5), 121-153. 2016.
  17. Sjpark, and Ytkim, "Analysis of newspaper articles related to the free semester system," Learner-centered curriculum Education, 18, 683-707. 2018
  18. Tuchman, G., "Making news: A study in the construction of reality," 1978.
  19. Pan, Z., and Kosicki, G. M., "Framing analysis: An approach to news discourse," Political communication, 10(1), 55-75, 1993. https://doi.org/10.1080/10584609.1993.9962963
  20. Wgkim, "Newspaper article analysis of suicide and murder in dementia families," Health and Social Research, 34.219-246, 2014.
  21. Yjchoi, and Shkwon, "Analysis of the meaning network of newspaper articles related to 'Big Data'," Cyber Communication Journal, 31(1), 241-286, 2014.
  22. https://www.bigkinds.or.kr/
  23. Korea Press Foundation, Manuel for BIGKinds's users(version 1.3). 2019.
  24. Ysjang, and Hgkang, "The first step in big data analytics: coding with R," Life and Power Press. 2018.
  25. T. Gottron, "Document word clouds: Visualizing web documents as tag cloud to aid users in relevance decisions," Research and Advanced Technology for Digital Libraries-Lecture Notes in Computer Science, 5714, 94-105, 2009 https://doi.org/10.1007/978-3-642-04346-8_11
  26. Jejoo, "The effect of airline worker's occupational values on job satisfaction and organizational commitment," Tourism Studies, 31(6), 47-62. 2016.
  27. Hjkang, "The effect of airline employee emotional disharmony on job exhaustion and customer orientation: focusing on the moderating effect of psychological capital," 2013 Korean Society for Aviation Management Spring Conference, 315-329. 2013.
  28. Smwang, and Jkkim, "Factors affecting job stress and job satisfaction of service contact employees: comparison between airlines and hotels," Tourism Research Journal, 33(1), 185-199. 2019.