디지털융복합연구 (Journal of Digital Convergence)

  • 제18권7호
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  • Pages.167-175
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  • 2020
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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중국 공유 자전거 서비스에서 지속 사용 의도에 영향을 미치는 선행 요인: 지각된 가치와 신뢰의 역할을 중심으로

Key Factors Influencing Continuance Intention toward Bike-Sharing Services in China: The Role of Perceived Value and Trust

  • 투고 : 2020.04.17
  • 심사 : 2020.07.20
  • 발행 : 2020.07.28
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초록

최근 공유 경제가 활성화 되면서, 자전거 분야에서도 공유 자전거 서비스가 큰 인기를 끌고 있다. 공유 자전거 서비스는 환경 오염을 줄이고, 저렴한 가격에 자전거를 빌려 쓸 수 있다는 특징이 있다. 본 연구에서는 공유 자전거 서비스 환경에서 지속 사용 의도 형성 메커니즘에 대해서 살펴보고자 하였다. 지속 사용 의도의 주요 선행 요인으로 지각된 가치와 제공 업체에 대한 신뢰를 고려하였다. 그리고 지각된 유용성, 지각된 이용 편리성, 지각된 즐거움이 지각된 가치와 제공 업체에 대한 신뢰에 미치는 영향도 살펴보았다. 본 연구 모형은 중국에서 공유 자전거 서비스를 이용한 271명을 대상으로 검증하였다. 지각된 가치와 제공 업체에 대한 신뢰는 지속 사용 의도에 유의한 영향을 미쳤다. 지각된 유용성은 지각된 가치와 제공 업체에 대한 신뢰에 모두 유의한 영향을 미치지 않았다. 지각된 이용 편리성과 지각된 즐거움은 지각된 가치와 제공 업체에 대한 신뢰 모두 유의한 영향을 미쳤다. 본 연구 결과는 공유 자전거 서비스에 대한 학문 및 실무적 시사점을 제공해 줄 수 있을 것으로 기대된다.

With the recent revitalization of the shared economy, bike-sharing services are gaining huge popularity in the bicycle sector. Bike-sharing services are characterized by reducing environmental pollution and borrowing bicycles at low prices. This study investigated the mechanisms for the formation of customer's continuance intention toward bike-sharing services. The theoretical framework clarified the role of perceived value and trust in enhancing customer's continuance intention. Perceived usefulness, perceived ease of use and perceived enjoyment are considered as the vital factors of enhancing perceived value and trust in a service provider. The research model was validated by data from 217 bike-sharing users in China. Both perceived value and trust in a service provider had a significant impact on user's continuance intention. However, the analysis results showed that perceived usefulness does not have a significant impact on both perceived value and trust in a service provider. Perceived ease of use and perceived enjoyment played a significant role in enhancing both perceived value and trust in a service provider. Our results are expected to provide academic and practical implications for bike-sharing services.

키워드

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