디지털융복합연구 (Journal of Digital Convergence)

  • 제18권5호
  • /
  • Pages.497-504
  • /
  • 2020
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

교육복지사의 감정노동이 소진에 미치는 영향: 직무 스트레스의 매개효과를 중심으로

The Effect of Emotional Labor on Burnout for Educational Welfare Workers: Mediative Effect of Job Stress

  • 최경일 (한라대학교 사회복지학과) ;
  • 송경순 (경기대학교 행정학과) ;
  • 서동미 (숭실대학교 사회복지학과)
  • 투고 : 2020.02.26
  • 심사 : 2020.05.20
  • 발행 : 2020.05.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 취약계층의 학생에게 다양한 복지 서비스를 제공하는 교육복지사가 인식하는 감정노동이 소진에 미치는 영향과 이러한 관계에서 직무 스트레스의 매개효과를 검증하고자 하였다. 이를 위해서 경기도 내 초·중·고등학교에서 근무하는 교육복지사 117명 전원을 대상으로 설문조사를 실시하였고, 그 결과를 SPSS 21.0 version을 활용하여 위계적 회귀분석과 sobel test로 분석하였다. 연구결과, 첫째, 교육복지사의 감정노동은 소진과 직무 스트레스에 각각 정적인 영향을 미치는 것으로 나타났다. 둘째, 교육복지사의 감정노동과 소진의 관계에서 직무 스트레스는 매개효과가 있는 것으로 나타났다. 이러한 연구결과를 토대로 교육복지사의 감정노동과 직무 스트레스의 측면에서 소진을 예방하고 경감하기 위한 실천적 방안을 제시하였다.

This study aims to examine the effects of emotional labor on burnout and to verify the mediative effect of job stress between emotional labor and burnout for educational welfare workers. To achieve these purpose, a survey was conducted on all 117 educational welfare workers working at elementary, middle and high schools in Gyoenggido. And then the results were analyzed by hierarchical regression and sobel test using SPSS 21.0 version. The results of study were as follow. First, emotional labor positively effects on burnout and job stress. Second, there is a mediative effect of job stress between emotional labor and burnout. Based on these results, practical implications were proposed to prevent and relieve burnout of educational welfare workers in terms of emotional labor and job stress.

키워드

참고문헌

  1. http://news.wowtv.co.kr/NewsCenter/News/Read?articleId=A201910170025&t=NN
  2. K. K. Kim. (2005). Educational Gap in Korea and Determinant Factors. Korean journal of Sociology of Education, 15(3), 1-27.
  3. B. D. Sohn, C. H. Koo, M. S. Kim & J. M. Kim. (2018). Research on the Effectiveness of Educational Welfare Priority Support Project. Korean Journal of Youth Studies, 25(12), 389-410. DOI : 10.21509/KJYS.2018.12.25.12.389
  4. H. Y. Lee, M.. H. Park, S. W. Kwon & D. M. Seo. (2014). Performance Analysis of the Educational Welfare Investment Priority Zone Project of Gyeonggi Province. Suwon, Gyeonggi Institute of Education.
  5. H. K. Lee & B. R. Ryu. (2002). A study on the Selection of Educational Welfare Investment Priority Zone Project. Seoul, Korean Educational Development Institute.
  6. Korean Educational Development Institute. (2008). A White Book on the Educational Welfare Investment Priority Zone Project. Seoul, Korean Educational Development Institute.
  7. Current Status of School Social Welfare Projects in 2019. http://www.kassw.or.kr
  8. J. W. Kim. (2008). A Study on the Development of Educational Welfare Work. Seoul, Korean Educational Development Institute.
  9. K. I. Choi & H. L. Noh. (2008). Community Collaborative Work among School Social Workers and Community Welfare Professionals: Its Current Status. Journal of Social Science, 10, 67-84.
  10. H. R. Kim. (2009). Social Exclusion Inequality and Social Workers. Journal of School Social Work, 17, 29-50.
  11. S. G. Kim & H. J. Choi. (2015). A Qualitative Study on Burnout Resilience Experiences of Community Education Specialist Carried out by Education Welfare Priority Project. Korean Journal of Youth Studies, 22(8), 85-213.
  12. J, H. Lee. (2011). Factors to Affect the Burnout of the Community Education Specialist. Master dissertation. Kyungsung University, Busan.
  13. S. J. JU. (2015). A Study on the Risk and Protective Factors to Burnout of Social Workers in Schools. Journal of School Social Work, 32, 53-85.
  14. G. R. LEE. (2009). Emotional labor. Seoul: Imagine
  15. S. J. Heo & J. S. Hong. (2018). The Mediating Effects of Perceived Organizational Support and Self-soothing Ability in the Relationship between Emotional Labor and Job Burnout: Targeted Organ Procurement and Transplantation Coordinator. The Korean Journal of Health Psychology, 23(1), 127-45. https://doi.org/10.17315/KJHP.2018.23.1.007
  16. S. H. Kim & G. S. Im. (2007). A Study on Performing School Social Worker's Role in Korea. Journal of the Korean society of child welfare, 24, 121-149.
  17. C. H. Park. (2011). A Qualitative Study on the Obstacles in the Community Education Specialist's Role Performing. The Journal of Elementary Education, 24(1), 199-266.
  18. E. J. Kim. (2012). A Study on Factors affecting Turnover Intentions of School Social Workers. Master dissertation. Konkuk University, Seoul.
  19. C. H. Han. (2019). A Study on the Effect of Emotional Labor on the Burn-out of Social Worker-Focused on the Mediating Effect of Job Stress. Master dissertation. Dongguk University, Seoul.
  20. M. I. Hyun. (2017). The Effect of Work Environment on Emotional Labor of the Worker in Social Welfare Institutions. The Autumn Academic conference Materials of Academy of Korean Social Welfare, 10, 147-167.
  21. H. J. Song & Y. J. Cho. (2016). Effects of Emotional Labor on Burnout and Satisfaction: Focusing on Social Workers. Korean Public Administration Review, 50(1), 201-234.
  22. S. G. Han. (2016). A Study on the Occupational Characteristics of Emotional Labor in Korea. The Journal of Labor Studies, 32, 5-27.
  23. S. J. Kang. (2014). The Relationships between Emotional Labor, Job Involvement and Turnover Intention of Nurses Working in Long-term Care Hospitals. Master dissertation. Kosin University Graduate School, Busan.
  24. S. H. Hong, J. H. Pang, & K. N. Eum. (2011) A Study on the School Social Work Field Placement in Schools. Journal of School Social Work. 20, 77-101.
  25. S. H. Lee & S. Y. Kim. (2015). School Social Workers' Experience of Discrimination and Their Reactions in the Schools. Korean Journal of Social Welfare Studies, 46(1), 215-245.
  26. A. Park & C. W. Park. (2018). A Phenomenological Study on the Emotional Labor Experience of School Social Welfare Practitioners. Journal of Community Welfare, 66, 261-295. DOI : 10.15300/jcw.2018.66.3.261
  27. S. M. Cho & C. H. Jeong. (2018). The Effects of Emotional Labor and Job Stress on Job Burnout in Community Mental Health Promotion Center Workers. A study on Learner Centered Curriculum Education, 18(11), 617-634. DOI: http://doi.org/10.22251/jlcci
  28. https://www.cdc.gov/niosh/docs/99-101/
  29. G. S. Park. (2012). A Study on the Effects of Emotional Labor on Job Stress and Job Satisfaction of Social Welfare Workers. Master dissertation. Konkuk University, Seoul.
  30. C. H. Jeong. (2014). A Study on the Effect Emotional Labor on the Job Stress and Job Burnout of Social Work Civil Servant of SMG: Focused on Regulation Effect of Social Support. Doctoral dissertation. Seoul National University, Seoul.
  31. Y. K. Ra. (2006). A Study on Relationship between Job Stress and Job Satisfaction of School Social Workers. Master dissertation. Seoul Women's University, Seoul.
  32. C. M. Brotheridge, & A. A. Grandey. (2002). Emotional Labor and Burnout: Comparing Two Perspective of "People Work". Journal of Vocational Behavior, 60(1), 17-39. https://doi.org/10.1006/jvbe.2001.1815
  33. J. H. Shin. (2014). The Effect of Individual Fits with Social Welfare Value, Organization, and Peer on Social Wokrer's Emotional Labor. Doctoral dissertation. Sungkyunkwan University, Seoul.
  34. M. M Choi. (2007). Creating and Validating Scale of Resilience to Burnout and Scale of Burnout Risk with Mixed Methods. Korean Journal of Social Welfare 59(4), 245-272. https://doi.org/10.20970/kasw.2007.59.4.010
  35. H. Y. Choi. (1995). A Study on the Factors of Effects on the Burnout for Social Workers. Master dissertation. Yonsei University, Seoul.
  36. S. M. Han & S. W. Yang. (2018). What Does Moderates the Effect of Emotional Labor on Burnout for Social Worker? : Focused on Supervision and Human Rights. Korean Journal of Local Government & Administration Studies, 32(1), 157-178. https://doi.org/10.18398/KJLGAS.2018.32.1.157