Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Communication Media Richness on Continuous Intention to Use: The Moderating Effect of User Experience

커뮤니케이션 매체의 풍부성이 지속적인 사용 의도에 미치는 영향 - 이용경험의 조절효과

  • Choi, Ju-Choel (Department for Future Innovation, Kyung Hee University) ;
  • Kim, Te-Gyun (Department for Extension, Kyung Hee University)
  • Received : 2020.03.31
  • Accepted : 2020.05.20
  • Published : 2020.05.28
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Abstract

Although multimedia messaging services (MMS) are becoming increasingly popular, and companies are maximizing the use of their content, few systematic studies on MMSs exist. This study examined technology acceptance factors for MMS in 398 young people aged 10 to 39 to identify MMS users' continuous intention to use (CITU) via a questionnaire and SPSS21 and PLS-Graph 3.0. The results showed that perceived media richness (PMR) had a positive effect on perceived usefulness, perceived ease of use, and most importantly, CITU. Furthermore, PMR had a positive effect on perceived ease of use as a moderating effect on experience. To increase use efficiency in MMSs based on these results, media richness, perceived ease of use, perceived usefulness, and user experience may serve as important variables affecting users' CITU and provide a basic reference and development direction for MMS users. Future studies should include more variables and examine additional factors when analyzing the structural model.

최근 모바일 메신저 서비스(MMS)는 사용자들에게 가장 인기가 많으며 많이 활용하는 서비스로 기업은 이를 활성화시키기 위해 노력하고 있지만 이에 대한 구체적이고 체계적인 연구는 미흡하다. 이에 본 연구는 MMS 사용자들의 지속적인 이용 의도를 알아보기 위해 398명의 10대~30대를 대상으로 MMS의 기술수용 결정 요인을 살펴보았다. 연구조사는 설문지와 SPSS 21 및 PLS-Graph 3.0을 이용하여 연구모형의 주요 결과를 도출하였다. 분석 결과 지각된 매체 풍부성은 매체 유용성과 매체 용이성에 정(+)의 영향을 주었으며, 지속적인 사용의도에 긍정적인(+) 영향을 미쳤다. 또한, 경험에 대한 조절 효과로 지각된 매체 풍부성은 매체 용이성에 정(+)의 영향을 주는 것으로 나타났다. 이러한 결과를 바탕으로 MMS의 이용 효율성을 높이기 위해 매체 풍부성, 매체 용이성, 매체 유용성 및 사용자 경험이 사용자의 지속적인 의도에 미치는 중요 변수로 MMS의 사용자 기초자료와 개발 방향을 제공할 수 있을 것이다. 향후 연구에서는 보다 다양한 변수를 활용하여 추가요인에 대한 조사와 구조모형에 대한 분석이 필요하다고 본다.

Keywords

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