Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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No "Like" is Fine: Resolving Self-Contradiction in Social Media Attitudes by Flipping Cognition-Emotion Dynamics

"좋아요"가 없을 때: 소셜미디어 태도형성에 있어 지각-감정 관계 조절을 통한 자기모순 해결 방안

  • Jung Lee (Division of GBT, Hankuk University of Foreign Studies)
  • 이정 (한국외국어대학교 GBT학부)
  • Received : 2020.07.14
  • Accepted : 2020.09.07
  • Published : 2020.11.30
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Abstract

This study investigates how the users' perceptions on like function in social media affect their attitudes toward the number of likes they receive from others. People conveniently believe that the number of likes is a significant measure of their online content quality and popularity. However, we take an ambivalent view that people do not settle their perceptions on the likes but change their like assessments according to circumstances. Specifically, we propose a model wherein emotional responses to the received likes may affect the value assessment of the likes. Our model shows how people resolve their internal contradiction on the value of the likes by flipping the traditional cognition-to-emotion mechanism to emotion-to-cognition mechanism. We validate the reversed dynamics between judgements and feelings using the data collected from 548 social media users. Results confirm that social media users' attitudes toward likes is largely affected by their emotional responses to their received number of likes. The implications of this study explain social media users' ambivalent attitudes toward likes by showing how they adjust their individual like valuation using their emotional responses.

본 연구는 소셜미디어 사용에 있어 like 기능에 대한 인식이, 자신이 받은 like의 수에 의해 어떻게 영향을 받는 지 알아보았다. 일반적으로 사람들은 like의 개수가 콘텐츠의 질과 유명세를 반영한다고 생각한다. 그러나 본 연구는 사람들이 like에 대해 고정된 인식을 갖고 있지 않고, 상황에 따라 변하는, 양가적인 인식을 가진다는 점에서 출발하였다. 구체적으로, 연구모델은 사람들로부터 받은 like에 대한 감정적인 반응이 like의 가치 판단에 영향을 미칠 수 있다고 제안한다. 또한 그 과정에서 생성되는 like에 대한 모순적인 판단을 전통적으로 알려진 지각에서 감정으로 생성되는 메커니즘을 감정에서 지각으로 형성되는 메커니즘으로 전환함으로써 해결한다고 제안한다. 이에 대한 검증은 548명의 소셜미디어 사용자들을 대상으로 이루어졌다. 분석 결과는 소셜 미디어 사용자들의 like에 대한 태도는 그들이 받은 like 수에 대한 감정적 반응에 영향을 받는다는 것을 보여주었다. 본 연구는 소셜 미디어 사용자들의 like에 대한 양가적인 태도를 그들이 받은 like의 수에 대한 가치 판단을 기반으로 설명한다는 점에서 시사점을 준다.

Keywords

Acknowledgement

This study is supported by Hankuk University of Foreign Studies (HUFS) Research Fund of 2020.

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