The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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The Effects of Kindergarten Teachers' Job Stress and Emotional Labor on Their Job Satisfaction

유치원교사의 직무스트레스와 정서노동이 직무만족도에 미치는 영향

  • Received : 2019.11.03
  • Accepted : 2019.11.28
  • Published : 2020.02.29
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Abstract

The purpose of the study is to investigate the effects of kindergarten teachers' job stress and emotional labor on their job satisfaction. The subjects were 164 kindergarten teachers in the Metropolitan area in South Korea. We measured subjects' job stress, emotional labor, and job satisfaction using the self-reporting questionnaires. The collected data were analyzed with descriptive statistics, Pearson's correlation analyses, and analysis of multiple regression using SPSS 22.0. In the procedure of data analyses, while the total scores were used for job stress and job satisfaction, each score of sub-factors (natural acting, deep acting, and pretending acting) were used for emotional labor. Consequently, kindergarten teachers' job stress and pretending acting showed significantly negative correlations with job satisfaction, but natural acting had significantly positive correlation with it. In addition, kindergarten teachers' job stress and pretending acting had significantly negative effects on their job satisfaction, and natural acting had significantly positive effect on it.

본 연구의 목적은 유치원교사의 직무스트레스와 정서노동 및 직무만족도의 관계를 살펴보고, 직무스트레스와 정서노동이 직무만족도에 미치는 영향을 고찰하는 것이다. 연구대상은 수도권에 소재한 유치원에 근무 중인 164명의 교사이다. 연구대상의 직무스트레스와 정서노동 및 직무만족도는 설문지를 사용하여 조사했다. 수집된 자료는 SPSS 22.0을 활용하여 분석했으며, 기술통계분석과 Pearson 상관관계분석 및 중다회귀분석을 실시했다. 자료분석에서 직무스트레스와 직무만족도는 총점을 사용했으며, 정서노동은 하위요인(자연적행동, 내면적행동, 표면적행동)의 점수를 사용했다. 연구결과로는 첫째, 유치원교사의 직무스트레스와 표면적행동은 직무만족도와 유의한 부적 상관관계를 보였으며, 자연적행동은 유의한 정적 상관관계를 보였다. 둘째, 유치원교사의 직무스트레스와 표면적행동은 직무만족도에 유의한 부적 영향을 미쳤으며, 자연적행동은 유의한 정적 영향을 미쳤다.

Keywords

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