Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Mediating Effect of Positive Psychological Capital on the Relationship between Emotional Labor and Job Satisfaction in Clinical Nurses

임상간호사의 감정노동과 직무만족 관계에서 긍정심리자본의 매개효과

  • Received : 2019.12.26
  • Accepted : 2020.04.03
  • Published : 2020.04.29
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Abstract

This descriptive research study investigated the mediating effect of positive psychological capital (PPC) on the relationship between emotional labor (EL) and job satisfaction (JS) of clinical nurses. The data was collected from 274 nurses working for two hospitals in the D city, Korea, from 7 Sep. 2016 through 23 Sep. 2016. General characteristics, EL, JS, and PPC were surveyed using structured questionnaires. Statistical analysis was performed using descriptive statistics, ANOVA, and stepwise multiple regression analysis with SPSS/WIN 21.0. The mediating effect of PPC on the relationship between EL and JS was tested using Baron & Kenny's 3-step hierarchical regression analysis. There were negative correlations between EL and JS (r=-.36, p<.001) and EL and PPC (r=-.25, p<.001) and a positive correlation between JS and PPC (r=.47, p<.001). In addition, the PPC, had a partial mediating effect (z=-3.44, p=.001) on the relationship between EL and JS. It is proposed, based on the results, to develop an organized intervention program that enhances job satisfaction by reducing emotional labor and strengthening positive psychological capital in clinical nurses.

본 연구는 임상간호사의 감정노동과 직무만족 관계에서 긍정심리자본의 매개효과를 확인하기 위한 서술적 조사 연구이다. 2016년 9월 7일부터 2016년 9월 23일까지 D시 소재 2개의 종합병원 간호사 274명을 대상으로 구조화된 설문지를 통하여 일반적 특성, 감정노동, 직무만족 및 긍정심리자본을 조사하였다. 통계처리는 SPSS 21.0 프로그램을 이용하여 서술적 통계, 분산분석 및 다중회귀분석을 하였으며, 감정노동과 직무만족 관계에서 긍정심리자본의 매개효과는 Baron & Kenny의 3단계 절차를 이용한 위계적 회귀분석으로 검증하였다. 감정노동과 직무만족(r=-.36, p<.001), 감정노동과 긍정심리자본(r=-.25, p<.001)은 음의 상관관계가 있었으며, 직무만족과 긍정심리자본(r=.47, p<.001)은 양의 상관관계가 있었다. 또한 긍정심리자본은 감정노동과 직무만족 관계에서 부분매개효과(z=-3.44, p=.001)가 있는 것으로 나타났다. 본 연구결과를 토대로 임상간호사의 감정노동을 감소시키고 긍정심리자본을 강화하여 직무만족을 높일 수 있는 조직적 중재 프로그램 개발과 그 효과를 밝히는 연구를 제언한다.

Keywords

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