Korea Journal of Hospital Management (한국병원경영학회지)

Korean Society of Hospital Management (한국병원경영학회)
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Factors affecting Nursing Satisfaction of Inpatients in Comprehensive Nursing Care Service Ward

간호·간병통합서비스 병동 입원환자의 간호만족도에 영향을 미치는 요인

  • Kim, Ay-Eon (Department of Nursing, Kangbuk Samsung Hospital of Korea) ;
  • Kim, Myo-Youn (Department of Nursing, Kangbuk Samsung Hospital of Korea) ;
  • Oh, Dan-Bi (Department of Nursing, Kangbuk Samsung Hospital of Korea) ;
  • Jung, Sang-Yi (Department of Nursing, Kangbuk Samsung Hospital of Korea) ;
  • Lee, Mi-Joon (Kongju National University Dept. of Medical Record & Health Information Management, Kongju National University)
  • 김아연 (강북삼성병원 간호본부) ;
  • 김묘연 (강북삼성병원 간호본부) ;
  • 오단비 (강북삼성병원 간호본부) ;
  • 정상이 (강북삼성병원 간호본부) ;
  • 이미준 (공주대학교 의료정보학과)
  • Received : 2019.10.29
  • Accepted : 2020.02.24
  • Published : 2020.03.30
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Abstract

Objectives: The purpose of this study is to evaluate the factors affecting patient satisfaction for the nursing service of comprehensive nursing care service unit in Tertiary hospital Methods: This study employed a descriptive survey to investigate the nursing satisfaction and the study data was collected from 74 patients among 83 patient who were admitted to the nursing care integration service ward of an tertiary hospital for 10 days from May 9, 2018 to May 19, 2018. Data was analyzed by descriptive statistics, t-test, ANOVA, and multiple linear regression using SPSS 21 program. Results: The average with nursing satisfaction was significantly different according to marriage type and KPCS level. It was found that physical factor and educational factor have statistically significant effect on nursing satisfaction. As physical care increase by one unit, patient satisfaction increase by 0.226(95% CI; 0.061-0.390) and also satisfaction increase by 0.443(95% CI; 0.070-0.816) as education care increase by one unit. Conclusions: As a result of study, it was found that it is necessary to provide patients with more careful nursing service in physical and educational perspective, in order to improve the service quality of comprehensive nursing care service unit.

Keywords

References

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