Knowledge Management Research (지식경영연구)

The Knowledge Management Society of Korea (한국지식경영학회)
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An Empirical Analysis of Influencer's Posting Strategies in Social Media

소셜미디어에서의 인플루언서 포스팅 컨텐츠 전략

  • 김수림 (한국과학기술원 경영대학) ;
  • 이희석 (한국과학기술원 경영대학) ;
  • 양희동 (이화여자대학교 경영대학)
  • Received : 2020.08.21
  • Accepted : 2020.10.20
  • Published : 2020.12.31
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Abstract

This study investigates the posting strategies of influencers for sales: what kind of contents should the influencers provide and how? Influencers used to have seven days of advertising period before the event date (sales begins) and provide both (or either) commercial and (or) non-commercial contents. Some influencers have large number of followers, while others have very small followers. We empirically investigated whether the sequence of posting the commercial and non-commercial contents influence sales, and whether such effects are susceptible to the size of followers. Through the analysis of 1,153 events of 298 influencers on Instagram, we found that commercial contents are more important than non-commercial contents for both small and large influencers. In more detail, the quantity of commercial contents is very important for the large influencers, while the quality of commercial contents is important for small influencers.

본 연구는 인플루언서의 컨텐츠 포스팅 전략이 매출에 미치는 영향을 분석하였다. 특히, 소셜 미디어 플랫폼에서 인플루언서의 역할이 홍보에만 국한된 것이 아닌 판매자로서 확대됨에 따라 어떤 종류의 컨텐츠를 어떻게 인플루언서가 제공해야 하는 지에 대해 분석하였다. 인플루언서가 물건을 홍보 및 판매하여 소비자가 공동구매("공구")하게 되는데, 이 공구가 시작되기 전 제품에 대해 홍보할 수 있는 기간을 전략 기간이라고 명명하였다. 이 전략 기간 내에 인플루언서는 상업적인 컨텐츠와 비상업적인 컨텐츠를 업로드 할 수 있다. 따라서, 매출에 영향을 주는 컨텐츠의 종류는 무엇인지, 어떤 전략 기간에 업로드를 해야 효과적인 지를 분석할 필요가 있다. 이러한 효과들은 인플루언서의 팔로워 숫자에 따라 달라질 수 있음을 확인하였다. 또한, 본 연구는 계량적으로 상업적인 컨텐츠와 비상업적인 컨텐츠가 전략 기간과 인플루언서의 영향력에 따라 매출에 미치는 영향이 달라짐을 실증하였다. 결론적으로, 인플루언서의 역할이 판매자로 확대됨에 따라 상업적 컨텐츠가 비상업적 컨텐츠보다 매출에 유의한 영향을 주었음을 확인할 수 있었다. 특히, 팔로워 수가 많은 인플루언서는 상업적인 컨텐츠의 업로드 횟수가 중요하였으며, 팔로워 수가 적은 인플루언서에게는 상업적인 컨텐츠의 질이 중요하다는 것을 확인하였다.

Keywords

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