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Game Fun QA(Quality Assurance) Process and Design to improve user satisfaction

사용자 만족도 향상을 위한 게임 Fun QA 프로세스와 설계

  • Received : 2020.08.20
  • Accepted : 2020.09.25
  • Published : 2020.11.30

Abstract

Depending on the size and complexity of the game, interest in game quality control is increasing. The quality of the game can be evaluated through fun and stability tests, and the player's satisfaction varies greatly accordingly. For the quality control of the game, Fun QA is in charge of testing to increase the fun and give satisfaction to the players. In this study, we first looked at software quality improvement techniques and game QA work. And in order to improve game quality, we analyzed Fun QA, which is relatively unstructured compared to Technical QA, which is mainly responsible for stability testing. Based on this, the Fun QA process was proposed and an example of Fun QA design was presented using real games. It is expected that this study will be one of the pillars of the game quality management area pursuing quality improvement by guaranteeing fun. Furthermore, it is expected to help QA workers expand their work area.

게임의 규모와 복잡성에 따라 게임의 품질관리에 관심이 높아지고 있다. 게임은 재미와 안정성 테스트로 품질을 평가할 수 있으며 이에 따라 플레이어의 만족도는 차이가 크다. 게임의 품질관리를 위해 Fun QA는 재미를 증가하여 플레이어들에게 만족감을 주기 위한 테스트를 담당한다. 본 연구에서는 먼저 소프트웨어의 품질개선 기법과 게임 QA 업무를 살펴보았다. 그리고 게임 품질을 향상시키기 위하여 안정성 테스트를 주로 담당하는 Technical QA에 비해 상대적으로 체계화되어 있지 않은 Fun QA에 대하여 분석하였다. 이를 토대로 Fun QA 프로세스를 제안하고 실제 게임을 이용하여 Fun QA 설계 사례를 제시하였다. 본 연구가 재미를 보장하여 품질향상을 추구하는 게임 품질관리 영역의 한 축이 되기를 기대하여 나아가 QA 종사자들의 업무 영역 확장에 도움이 되기를 기대한다.

Keywords

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