참고문헌
- G. S. Park. (2013). Wingman Leadership of Hospital Management. Seoul : Elio & Company.
- S. M. Kang, K. H. Lee & W. J. Kim. (2010). Influence of Leadership Perception of Hospital Employees on Organizational Efficacy and Controlling Effects of Individual and Organizational Characteristics. The Korean Journal of Health Service Management, 4(2), 47-61.
- H. S. Min. (2012). The Impact of Hotel Employees' Personality on Service Quality. Tourism & Leisure Research, 24(5), 67-86.
- J. M. George & A. P. Brief. (1996). Motivational Agendas in the Workplace: The Effects or Feelings on Focus of Attention & Work Motivation. Research in Organizational Behavior, 18, 75-109.
- A. S. Wharton. (1993). The Affective Consequences of Service Work. Work & Occupation, 20(2), 205-232. https://doi.org/10.1177/0730888493020002004
- J. Zeman & K. Shipman. (1997). Social contextual Ingluences on Expectancies for Managing Anger& Sadness: The Transition from Middle Childhood to Adolescence. Developmental Psychology, 33(9), 917-924. https://doi.org/10.1037/0012-1649.33.6.917
- B. J. Babin & J. S. Attaway. (2000). Atmospheric Affect as a Tool For Creating Value & Gaining Share of Customer. Journal of Business Research, 49(2), 91-99. DOI : 10.1016/S0148-2963(99)00011-9
- K. Manon & L. Dube. (2000). Ensuring Greater Satisfaction by Engineering Salesperson Response to Customer Emotions. Journal of Retailing, 76(3), 385-307. DOI : 10.1016/S0022-4359(00)00034-8
- J. H. Seo. (2006). Individual difference and withdrawal behavior: The role of perceived team support. Korean management Review, 35(4), 1015-1034.
- K. H. Han. (2005). The Effects of Employee's Dispositional Traits on Organizational Citizenship Behavior: Centering around Perceived Job Mobility. Korea Journal of Business Administration, 52, 1903-1926.
- R. H. Hall. (1968). Professionalization and bureaucratization. American Sociological Review, 33(1), 92-104. DOI : 10.2307/2092242
- J. D. Lim. (2013). The Medical Professionalism and Organizational Performance of Medical Technician in Hospital. The Korean Journal of Health Service Management, 13(2), 910-920.
- W. Goode. (1960). Encroachment chalantalism and the emerging Profession: psychiatry sociology and medicine. American social review, 25 , 902-914.
- H. R. Lee & S. G. Park. (2009). The Mediating Effects of Career Plateau on the Relationship between Personality Related Jobs and Subjective Career Success. Tourism & Leisure Research, 21(1), 249-268.
- S. Y. Choi. & C. W. Lee. (2005). A Study of Physical Attractiveness of Employees on Hotel Service Encounter. Tourism Research, 21, 43-60.
- M. S. Suh. & S. L. Cho. (2006). The Effects of Negative Emotions on Relationship Dissolution Behaviors in Service Encounter. Journal of Marketing Management Research, 11(2), 55-80.
- M. R. Solomon, C. Surprenat, J. A. Czepiel & E. G. Gutman. (1985). A Role Theory Perspective on Dyadic Interations: The Service Encounter. Journal of Marketing, 49(1), 99-111. DOI : 10.2307/1251180
- L. I. Pearlin & C. Schooler. (1978). The Structure of Coping. Journal of Health & Social Behavior, 19, 2-21. DOI : 10.2307/2136319
- M. F. Scheier & C. S. Carver. (1987). Dispositional Optimism & Physical Well-being: The Influence of Generalized Outcome Expectancies on Health. Journal of Personality, 55, 169-210. DOI : 10.1111/j.1467-6494.1987.tb00434.x