The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Effects of Temporal/Social Distance and Message Construal Level on Evaluations of a Retargeting Advertising

복합적인 심리적 거리와 메시지유형의 해석수준 일치가 리타겟팅 광고효과에 미치는 영향

  • 최혜진 (연세대 커뮤니케이션대학원) ;
  • 김희진 (연세대학교 언론홍보영상학부)
  • Received : 2019.09.17
  • Accepted : 2019.10.04
  • Published : 2019.10.28
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Abstract

This study examines effective message strategies that fit with the characteristics of retargeting advertisements, based on the Construal Level Theory. First, we investigate whether the social distance that applies between interpersonal interactions can also be observable in an online environment and test the effects of social distance, depending on the type of online sites. We then examine consumers' construal level when social and temporal distances interplay, and how the effects of the messages change accordingly. As a result, social distance and message construal levels by website type were consistent with existing CLT studies. However, the hypothesis that advertising effects will be higher only when all, multidimensions' distances and construal levels of messages match, was partially supported. Also the current view, that the consumers' evaluations will show no difference to when either or both dimensions are distal, was rejected. Instead, when a discrepancy between temporal and social distance was present, the construal level of the message was more effective when congruent with the social distance out the two dimensions. Hence, it is possible to infer that the influence of psychological distance may vary depending on the dimension of distance.

본 연구는 해석수준이론을 바탕으로 리타게팅 광고의 특성에 맞는 효과적인 메시지 전략을 검토하고자 했다. 먼저 주로 사람들간에 적용되어 온 사회적 거리가 온라인 사이트 유형에 적용가능한지 확인한 후 사이트 유형별 사회적 거리의 효과를 확인하였다. 나아가 사회적 거리와 시간적 거리가 복합적으로 작동할 때 소비자들의 사고수준은 어느 방향으로 활성화되는지, 그에 따른 메시지 효과가 어떻게 달라지는지를 분석하였다. 분석결과 웹사이트 유형별 사회적 거리와 메시지의 해석수준은 기존의 CLT 연구와 일치하였다. 그러나 시간적 거리, 사회적 거리, 그리고 메시지의 해석수준까지 일치할 경우(근미래${\times}$근사회${\times}$구체 메시지 혹은 원미래${\times}$원사회${\times}$추상메시지)에만 광고효과가 더 높을 거라는 주장은 부분적으로만 검증되었다. 또한 두 차원의 거리는 하나의 심리적 공간아래 통합되어 두 심리적 거리 중 하나만이라도 멀면 상위수준으로 사고하게 되기 때문에 두 심리적 거리가 모두 먼 경우와 차이가 없다는 기존의 입장도 기각되었다. 오히려 시간과 사회적 거리가 불일치할 경우, 두 차원 중 메시지의 해석수준이 사회적 거리와 일치할 때 더 효과적인 것으로 나타나 심리적 거리의 영향력이 종류에 따라 다를 수 있다는 추론을 가능하게 했다.

Keywords

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