The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
권호 표지
DOI QR코드

DOI QR Code

Employee's Long Term Orientation's Effect on Change Oriented Organizational Citizenship Behavior with Emotional Regulation Mediating

대기업 구성원의 장기지향성이 감성활용과 변화 조직시민행동에 미치는 영향

  • Received : 2019.08.22
  • Accepted : 2019.09.26
  • Published : 2019.10.28
Download PDF
⟨ Previous Next ⟩

Abstract

In this research, one of five Hofstede's cultural dimension, Long term orientation (LTO) was selected to examine its influence on individual's change oriented organizational citizenship behavior with emotional regulation mediating. East Asian countries and Korea especially received higher score on LTO cultural dimension, meaning it valued harmony, long term relations and saving for future. Also, in today's hyper competitive and evolving global climate, the ability to adapt quickly and also to be able to control one's emotion is highly valued individual competency. Previous research on Hofstede's cultural dimensions were conducted at mostly national or large group levels. However, in this study, Yoo's CVSCALE which allowed for individual level analysis on Hofstede's cultural dimensions were used to analyze multinational company's employees's long term orientations' influence on emotional regulation and change oriented organizational citizenship behavior. The survey conducted from 200 employees from major electronic company based in S city in Korea for two weeks period and the results indicated long term orientation positively influenced change oriented organizational citizenship behavior. Also emotional regulation mediated between long term orientation felt by individuals and change oriented organizational citizenship behavior. Such results validated previous studies that indicated emotional regulation as possible antecedents of individual proactive behaviors such as change organizational citizenship behavior and long term oriented view as another potential antecedent of change oriented organizational citizenship behavior in multinational corporation setting.

본 연구는 기업 구성원의 장기지향성이 변화 조직시민행동에 미치는 영향 및 감성활용의 매개효과를 살펴보았다. 홉스테드 연구에 의하면 동아시아국가 중 한국은 장기 지향성이 높은 국가로 나타났으며, 절약, 장기적 관계 및 소속된 집단의 화평을 중요하는 문화라고 볼 수 있다. 이와 관련 선행 연구들은 학교 및 국가별 차원에서 연구되었으며, 개인차원의 자발적 역량인 변화 조직시민행동에 미치는 영향을 검증한 연구는 많지 않다. 또한 글로벌 환경의 급격한 변화에 노출된 구성원들의 감성활용 능력은 조직의 구성원으론 매우 중요한 개인 역량으로 평가된다. 이런 현상을 바탕으로 본 연구는 대기업의 구성원들의 감성 활용 능력이 장기지향성과 변화 조직시민행동을 매개 할 것이라 예측했다. 본 연구는 홉스테드 문화차원을 개인적 차원으로 설문화한 Yoo's Cultural Value Scale (CVSCALE) 사용하여 통계프로그램인 SPSS 21.0을 통해 국내 S전자회사의 임직원 200명을 상대로 설문 및 분석했으며 결과는 다음과 같다. 장기지향성은 변화적 조직시민행동에 유의한 (+) 영향을 미친다고 나타났으며 개인의 감성활용이 장기지향성과 변화 조직시민행동을 완전 매개한다는 결과가 나타났다. 본 연구 결과를 통해 감성활용이 기업의 구성원의 변화 조직시민행동에 긍정적 영향을 준다는 점을 검증하였으며 구성원들의 감성 활용 훈련 및 교육을 통해 조직효율성을 높이고 자발적 행동역량인 변화적 조직시민행동도 높일 수 있다는 가능성을 제시한 점에 의미가 있다.

Keywords

References

  1. G. Hofstede, Culture's consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations, (2nd Ed), Thousand Oaks, CA; Sage publications, 2001.
  2. M. C. Gunkel and Schlaegel V. Taras, "Cultural Values, Emotional Intelligence, and Conflict Handling Styles: A Global Study," Journal of World Business, Vol.51, No.4, pp.568-585, 2016. https://doi.org/10.1016/j.jwb.2016.02.001
  3. D. Matsumoto, S. H. Yoo, and S. Nakagawa, "Culture, Emotion Regulation, and Adjustment," Journal of Personality and Social Psychology, Vol.94, No.6, p.925, 2008. https://doi.org/10.1037/0022-3514.94.6.925
  4. D. W. Organ, "A Restatement of the Satisfaction-Performance Hypothesis," Journal of Management, Vol.14, No.4, pp.547-557, 1988. https://doi.org/10.1177/014920638801400405
  5. L. A. Bettencourt, "Change-Oriented Organizational Citizenship Behaviors: The Direct and Moderating Influence of Goal Orientation," Journal of Retailing, Vol.80, No.3, pp.165-180, 2004. https://doi.org/10.1016/j.jretai.2003.12.001
  6. J. N. Choi, "Change‐Oriented Organizational Citizenship Behavior: Effects of Work Environment Characteristics and Intervening Psychological Processes," Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, Vol.28, No.4, pp.467-484, 2007. https://doi.org/10.1002/job.433
  7. D. Goleman, "Emotional Intelligence. Why it can Matter More than IQ," Learning, Vol.24, No.6, pp.49-50, 1996.
  8. C. Miao, R. H. Humphrey, and S. Qian, "A Meta-Analysis of Emotional Intelligence Effects on Job Satisfaction Mediated by Job Resources, and A Test of Moderators," Personality and Individual Differences, Vol.116, pp.281-288, 2017. https://doi.org/10.1016/j.paid.2017.04.031
  9. J. B. Paine and D. W. Organ, "The Cultural Matrix of Organizational Citizenship Behavior: Some Preliminary Conceptual and Empirical Observations," Human Resource Management Review, Vol.10, No.1, pp.45-59, 2000. https://doi.org/10.1016/S1053-4822(99)00038-8
  10. J. L. Farh, P. C. Earley, and S. C. Lin, "Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society," Administrative Science Quarterly, pp.421-444, 1997.
  11. B. L. Fredrickson, "The broaden-and-build theory of positive emotions," Philosophical Transactions of the Royal Society B: Biological Sciences, Vol.359, No.1449, pp.1367-1378, 2004. https://doi.org/10.1098/rstb.2004.1512
  12. V. Taras, B. L. Kirkman, and P. Steel, "Examining the Impact of Culture's Consequences: A Three-Decade, Multi-level, Meta-nalytic Review of Hofstede's Cultural Value Dimensions," Journal of applied psychology, Vol.95, No.3, p.405, 2010. https://doi.org/10.1037/a0018938
  13. S. K. Lee, E. J. Lee, and J. M. Bae, "A Sudy on the influence of Self-Leadership to Technology Innovation. Mediate Effect of Emotional Intelligence," Journal of Digital Convergence, Vol.9, No.6, pp.277-293, 2011. https://doi.org/10.14400/JDPM.2011.9.6.277
  14. J. K. Kim and K. H. Park, "Relations between intrapreneurship and Emotional Intellignece, Supportive Leadership and Adaptation Performance in Organization," Journal of Digital Convergence, Vol.16, No.11, pp.289-301, 2018. https://doi.org/10.14400/JDC.2018.16.11.289
  15. C. R. Miao, H. Humphrey, and S. Qian, "A Cross-Cultural Meta-Analysis of How Leader Emotional Intelligence Influences Subordinate Task Performance and Organizational Citizenship Behavior," Journal of World Business, Vol.53, No.4, pp.463-474, 2018. https://doi.org/10.1016/j.jwb.2018.01.003
  16. H. W. Noh and K. I. Han, "Effect of the Call Center Counselors' Personal Characteristics and Perceived Organizational Support on Organizational Commitment and Organizational Citizenship Behavior," Journal of Digital Convergence, Vol.11, No.7, pp.123-133, 2013. https://doi.org/10.14400/JDPM.2013.11.7.123
  17. C. S. Wong and K. S. Law, "The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study," The Leadership Quarterly, Vol.13, No.3, pp.243-274, 2002. https://doi.org/10.1016/S1048-9843(02)00099-1
  18. R. M. Barron and D. A. Kenny, "The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology, Vol.51, No.6, pp.1173-1182, 1986. https://doi.org/10.1037/0022-3514.51.6.1173
  19. E. W. Morrison and C. Phelps, "Taking Charge at Work: Extra-Role Efforts to initiate Workplace Change," Academy of Management Journal, Vol.42, No.4, pp.403-419, 1999. https://doi.org/10.2307/257011
  20. D. S. Park, C. C. Hong and S. H. Chung, "The Moderating Role of Emotional Intelligence in the Job Demands-Resources Model of Burnout," Journal of Organization and Management, Vol.31, No.1, pp.69-94, 2007.
  21. H. C. Lim, "The Effects of Reaction and Training Performance on Transfer Performance: Focusing on the Moderating Variables of Job Involvement and Need for Achievement," Korean Journal of Business Administration, Vol.22, No.3, pp.1469-1487, 2009.
  22. M. R. Han and H. G. Kim, "Mediating Effect of Communication Competence on the Relationship between Emotional Intelligence and Self-Esteem among Nursing Students," Journal of Digital Convergence, Vol.15, No.2, pp.263-272, 2017. https://doi.org/10.14400/JDC.2017.15.2.263
  23. B. Yoo, N. Donthu, and T. Lenartowicz, "Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE," Journal of International Consumer Marketing, Vol.23, No.3-4, pp.193-210, 2011.