Child Health Nursing Research

Korean Academy of Child Health Nursing (한국아동간호학회)
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Design of Services for Improving the Quality of Care of Hospitalized Children with Acute Diseases

급성 질환으로 입원한 아동의 간호의 질 향상을 위한 서비스 디자인

  • Koo, Hyun Young (College of Nursing.Research Institute of Nursing Science, Daegu Catholic University) ;
  • Yi, Kyungmin (Department of Nursing, Suseong University) ;
  • Gu, Young Eun (Incheon Foundation For Arts & Culture)
  • 구현영 (대구가톨릭대학교 간호대학.간호과학연구소) ;
  • 이경민 (수성대학교 간호학과) ;
  • 구영은 (인천문화재단)
  • Received : 2019.08.06
  • Accepted : 2019.09.09
  • Published : 2019.10.31
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Abstract

Purpose: This study was conducted to design services for improving the quality of care of hospitalized children with acute diseases. Methods: The service design process had four phases: discovery, definition, development, and delivery. The participants were 23 mothers of hospitalized children with an acute disease, and seven nurses and three doctors working at a pediatric hospital. Data were collected through self-report questionnaires, in-depth interviews, and observations. The data were analyzed using content analysis and descriptive statistics. Results: The participants reported needs for explanations about the treatment, skillful nursing, and environmental improvements. The concept of the services was familiarity and enjoyment, aimed at solving the problems of unfamiliarity and boredom. A six-guideline was presented for improving the quality of care of hospitalized children with acute diseases: improvement of awareness, development of educational materials, improvement of skills, environmental improvements, play activities, and evaluations of user satisfaction. Conclusion: These findings indicate that nursing services should deliver familiarity and enjoyment to hospitalized children and their families. The findings of this study emphasize that the service design methodology can be used to improve the quality of care of hospitalized children with acute diseases.

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