Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Evaluation of User Experience in AR-based shopping Applications -Focused on Ikea Place and Amazon AR View-

AR 기반의 쇼핑 애플리케이션에서의 사용자 경험 평가 -IKEA Place와 Amazon AR View를 중심으로-

  • Lee, Jun-hyuk (Digital Media Design, HongIk University, International Design School for Advanced Studies) ;
  • Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
  • 이준혁 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공)
  • Received : 2019.07.29
  • Accepted : 2019.10.20
  • Published : 2019.10.28
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Abstract

This study focused on IKEA Place in IKEA and Amazon AR View in Amazon to study the differences between AR shopping applications. The first literature study examined the status and prospects of the AR market and conducted a case study on AR shopping applications. In the second phase, 'Honeycomb Model' of Peter mobile was reorganized into six usability principles, focusing on the major functions of AR shopping mall application, to conduct surveys and in-depth interviews based on the task. Based on this study, it is expected to help increase AR-based application user experience, concentrating on the actual experience of the user and finding out the major experience factors.

본 연구는 이케아(IKEA)의 IKEA Place와 아마존(Amazon)의 Amazon AR View를 중심으로 AR 쇼핑 애플리케이션에 관하여 분석하고 고찰하여 어떤 차이가 있는지를 연구하였다. 먼저 문헌 연구를 통하여 AR 시장의 전망 및 현황 등을 고찰하였고 AR 쇼핑 애플리케이션에 관한 사례조사를 하였다. 2차로 AR 쇼핑몰 애플리케이션의 주요 기능을 위주로 피터 모빌(Peter Morville)의 허니콤 모형(Honeycomb Model)을 6가지 요소로 재구성하여 태스크를 기반으로 설문조사와 심층 인터뷰를 진행하였다. 그 결과 사용자들은 AR 쇼핑 애플리케이션을 사용할 때 기능을 사용하면서 거치는 행위들이 간소하고, 자신이 원하는 제품을 검색하기 수월한 애플리케이션을 선호한다는 것을 파악할 수 있었다. 본 연구는 AR 기반 쇼핑 애플리케이션 사용자 경험 증대에 도움이 될 것으로 기대한다.

Keywords

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