디지털융복합연구 (Journal of Digital Convergence)

  • 제17권9호
  • /
  • Pages.321-326
  • /
  • 2019
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

국민 참여를 통한 공공서비스디자인에 관한 연구 -국민디자인단을 중심으로-

A Study on Public Service Design Based on Citizen Participation -Focused on Participatory Public Service Design Group-

  • 백수현 (금오공과대학교 컨설팅학과) ;
  • 김선아 (금오공과대학교 산업공학부)
  • Baek, Su-Hyun (Division of Consulting, Kumoh National Institute of Technology) ;
  • Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
  • 투고 : 2019.05.03
  • 심사 : 2019.09.20
  • 발행 : 2019.09.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 공공서비스디자인을 위한 국민 참여의 실현 방법에 대해 살펴보고자 한다. 먼저, 공공서비스 개발프로세스 개선의 배경, 공공서비스디자인과 국민 참여의 개념을 이해한 후, 국민디자인단을 중심으로 공공서비스디자인을 위한 국민 참여의 실현 방법과 지향하는 바를 요약한다. 국민디자인단은 국민 참여를 실현하기 위해 국민의 직접적인 참여와 서비스디자인 활용에 기반 한 국민 참여 중심의 프로세스, 방법론을 채택했다. 이는 높은 수준의 국민 개입과 정부-국민 간 소통을 지향하는 것임을 발견하였다. 본 연구는 국민 참여 중심의 공공서비스디자인을 위한 국민 참여의 구체적인 실현방법을 탐색하거나, 본질적으로 지향해야 할 요소를 발굴하는데 유용하게 활용 될 것이다.

This study examines how to realize citizen participation for public service design development. Firstly, after understanding the background of public service development process improvement, the concept of public service design and citizen participation, the summary of how to realize citizen participation for public service design development centered on the Participatory Public Service Design Group. The study found that in order to realize citizen participation, the citizen directly participated in the public service design development process, and it was important to adopt a citizen participation-oriented process and methodology based on service design.

키워드

참고문헌

  1. M. Muresan. (2010). E-governance-A challenge for the regional sustainable development in Romania. EGOV'10 Proceedings of the 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010 (238-250). Lausanne: Switzerland. ACM Digital Library.
  2. OECD. (2017). Government at a Glance 2017 Highlights. OECD iLibrary. https://www.oecd-ilibrary.org
  3. World Bank Group. (2016). Open Government Impact & Outcomes-Mapping the Landscape of Ongoing Research..[Brochure]. Washington,D.C: World Bank Group Publication.
  4. J. W. Lee, B. J. Kim, S. J. Park, S. B. Park & K. T. Oh. (2018). Proposing a Value-Based Digital Government Model: Toward Broadening Sustainability and Public Participation. Sustainability, 10(9), 3078-3091. https://doi.org/10.3390/su10093078
  5. Ministry of the Interior and Safety. (2017). The Manual of Participatory Public Service Design Group 2017. Seoul: mysc.
  6. World Government Summit, OECD, OPSI & MBRCGI. (2018).Embracing Innovation in Government Global Trends 2018. [Brochure]. Cambridge, England: OPSI
  7. The National Law Information Center, http://www.law.go.kr
  8. http://www.fnnews.com/news/201704171054447530
  9. United Kingdom Design Council.(2013). Design for Public Good. London: Design Council.
  10. Ernst & Young. (2017). Public sector innovation; From ideas to actions.[Brochure]. London, UK: Ernst & Young LLP.
  11. J. Badereau. C. Jullian, & R. Lemardeley. (2017). Accelerating Open Innovation in the Public Sector.[Brochure]. Amsterdam: Bearing Point.
  12. K. C. Desouza. (2013). Implementing Open Innovation in the Public Sector: The Case of Challenge.gov. Public Administration Review, 73(6), 882-890. DOI: 10.1111/puar.12141
  13. J. H. Jeong, S. Y. Lim & H. J. Kang. (2018). A Study on the Activation Plan for the Participation in Citizen Participation Education by Types of Lifelong Education Participation : Focusing on Chungcheongnam-do. The Journal of the Korea Convergence Society, 9(1), 331-340. https://doi.org/10.15207/JKCS.2018.9.1.331
  14. S. K. Babooa. (2008). Public Participation in the Making and Implementation of Policy in Mauritius with Reference to Port Louis' Local Government. Doctoral dissertation. University of South Africa, Pretoria.
  15. F. Lisk. (1985). Popular Participation in Planning for Basic Needs: Concepts, Methods and Practices. Aldershot, UK: Gower.
  16. W. Fox, I. H. Meyer. (1995). Public Administration Dictionary. Claremont : Juta & Co Ltd.
  17. Langton, Stuart. (1978). Citizen participation in America-Essays on the State of the Art. Lanham, Maryland : Lexington Books.
  18. P. H. Kang et al. (2015). An Empirical Study on Improvement of Participatory Policy and Demonstration of Participatory Public Service Design Group through Appilcation of Service.
  19. B. Marger et al.(2016). Service Design Impact Report-Public Sector. Cologne: Service Design Network.
  20. Y. M. Kim. (2014). A Study on plan for promoting innovation and utilization of information sharing. The Journal of Digital Convergence, 12(4), 43-49. https://doi.org/10.14400/JDC.2014.12.4.43
  21. H. J. Kim & K. Nah. (2018). A Study on the Change of Design Terms in Multimedia Age. The Journal of Digital Convergence, 16(2), 361-366. https://doi.org/10.14400/JDC.2018.16.2.361
  22. S. E. E. (2013). Policy Booklet 7-An Overview of Service Design for the Private and Public Sectors. Cardiff :Design Wales.
  23. D. J. Fiorino. (1990). Citizen Participation and Environmental Risk: A Survey of Institutional Mechanisms. Science, Technology, & Human
  24. M. U. Lee & K. H. Jeong. (2019). A study on the Typology and Determinants for Changes in the Social Participation of Middle-aged and Older Population. The Journal of the Korea Convergence Society, 10(7), 243-239. https://doi.org/10.15207/JKCS.2019.10.7.243