Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of Reward and Security Awareness on User Intention of Knowledge Portal Service for ROK Army

보상과 보안의식이 육군지식포탈 사용자 의도에 미치는 영향

  • 이종길 (광운대학교 방위사업학과) ;
  • 구자일 (육군사관학교 심리경영학과)
  • Received : 2019.04.05
  • Accepted : 2019.06.05
  • Published : 2019.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

As the importance of Knowledge Management System (KMS) in the military increases, Republic of Korea Army (ROK Army) developed Army Knowledge Portal. Although the members in the military are encouraged to use the portal, few members currently use it. This study was conducted to find variables to predict the user's intention to use the portal, which contributes to activating the use of Army Knowledge Portal in the army. On the basis of Technology Acceptance Model (TAM), ten variables such as perceived ease of use, general information security awareness, information security awareness, expectation for external rewards, expectation for relationships, sense of self-worth, attitude toward compliance with security policy, attitude toward knowledge sharing, intention of non-combat knowledge sharing, and intention of combat knowledge sharing were considered as independent variables. 105 participants on active duty who currently use or have experience to use the portal participated in this study. The results indicated that general information security awareness and information security awareness increases compliance with the information security policy. In addition, the attitude toward knowledge sharing is enhanced by expectations for relationship and sense of self-worth. Based on the results, the authors propose the need for policy alternatives to reinforce the reward system and security policy, which activates the use of Knowledge Portal Service for ROK Army.

Keywords

References

  1. Ahn, J.H., Choi, K.C., Sung, K.M., and Lee, J.H., A Study on the Impact of Security Risk on the Usage of Knowledge Management System : Focus on Parameter of Trust, The Journal of Society for e-Business Studies, 2010, Vol. 15, No. 4, pp. 143-163.
  2. Ajzen, I. and Fishbein, M., Understanding Attitudes and Predicting Social Behavior, Prentice Hall, Englewood Cliffs, NJ, 1980.
  3. Army Regulation 110, Human Resources Regulations.
  4. Assegaff, S. and Dahlan, H.M., Perceived benefit of knowledge sharing : Adapting TAM model, 2011 International Conference on Research and Innovation in Information Systems, 2011, pp. 1-6.
  5. Bock, G.W., Zmud, R.W., Kim, Y.G., and Lee, J.N., Behavioral Intention Formation in Knowledge Sharing : Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate, MIS Quarterly, 2005, Vol. 29, No. 1, pp. 87-111. https://doi.org/10.2307/25148669
  6. Bulgurcu, B., Cavusoglu, H., and Benbasat, I., Information Security Policy Compliance : an empirical study of rationality-based beliefs and information security awareness, MIS Quarterly, 2010, Vol. 34, No. 3, pp. 523-548. https://doi.org/10.2307/25750690
  7. Choi, B.S. and Moon, Y.S., Analysis of Policy Alternatives for Professional Military Personnel Development, Korean Policy Sciences Review, 2006, Vol. 10, No. 1, pp. 51-78.
  8. Coleman, J.S., Social Capital in the Creation of Human Capital, American Journal of Sociology, 1988, Vol. 94, pp. 95-120. https://doi.org/10.1086/228943
  9. Cronbach, L.J., Coefficient alpha and the internal structure of tests, Psychometrika, 1951, Vol. 16, No. 3, pp. 297-334. https://doi.org/10.1007/BF02310555
  10. Davis, F.D., A technology acceptance model for empirically testing new end-user information systems : theory and results [dissertation], Massachusetts Institute of Technology, 1986.
  11. Davis, F.D., Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, 1989, Vol. 13, No. 3, pp. 319-340. https://doi.org/10.2307/249008
  12. Eisenberger, R. and Cameron, J., Detrimental Effects of Reward : Reality or Myth?, American Psychologist, 1996, Vol. 51, No. 11, pp. 1153-1166. https://doi.org/10.1037/0003-066X.51.11.1153
  13. Fornell, C. and Larcker, D.F., Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 1981, Vol. 18, No. 1, pp. 39-50. https://doi.org/10.1177/002224378101800104
  14. Gefen, D. and Straub, D., A Practical Guide to Factorial Validity Using PLS-Graph : Tutorial and Annotated Example, Communications of the Association for Information Systems, 2005, Vol. 16, No. 1, pp. 91-109.
  15. Granovetter, M., Economic action and social structure : The problem of embeddedness, American Journal of Sociology, 1985, Vol. 91, No. 3, pp. 481-510. https://doi.org/10.1086/228311
  16. Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., and Tatham, R.L., Multivariate Data Analysis 7th(Harlow, Pearson Education, 2014), p. 115.
  17. Han, C.-K. and You, Y.-Y., An Analysis of Mediating Effects According to Knowledge Management Activities of Organization Members in the Relationship between Supervisors' Transformational Leadership and Organizational Commitment within the Organization-A Comparative Analysis of the Employees of Large Companies by Industry, Journal of the Korea Academia-Industrial cooperation Society, Vol. 17, No. 8, 2016, pp. 544-559. https://doi.org/10.5762/KAIS.2016.17.8.544
  18. Han, G.H., Kim, H.J., Chung, D.B., and Lee, C.C., Analysis on the effects of the Security Awareness on Knowledge Sharing Process : Focusing on National Defence Intranet, Journal of the Military Operations Research Society of Korea, 2009, Vol. 35, No. 3, pp. 139-156.
  19. Huber, G.P., Transfer of Knowledge in Knowledge Management Systems : Unexplored Issues and Suggested Studies, European Journal of Information Systems, 2001, Vol. 10, No. 2, pp. 72-79. https://doi.org/10.1057/palgrave.ejis.3000399
  20. Kalleberg, A.L., Work values and job rewards : A theory of job satisfaction, American Sociological Review, 1977, Vol. 42, No. 1, pp. 124-125. https://doi.org/10.2307/2117735
  21. Kang, Y.K., Lee, W., and Im, Y.S., The Effects of Organizational Perception on Commitment of ROK Professional Army Officers : The Mediating Effect of Professional Identity, Korean Journal of Military Art and Science, 2015, Vol. 71, No. 3, pp. 127-159. https://doi.org/10.31066/kjmas.2015.71.3.006
  22. Karahanna, E. and Straub, D.W., The psychological origins of perceived usefulness and ease-of-use, Information & Management, 1999, Vol. 35, No. 4, pp. 237-250. https://doi.org/10.1016/S0378-7206(98)00096-2
  23. Kelman, H.C., Compliance, Identification, and Internalization : Three Processes of Attitude Change, Journal of Conflict Resolution, 1958, Vol. 2, No. 1, pp. 51-60. https://doi.org/10.1177/002200275800200106
  24. Kim, H.G., A Study on the Actual Condition of Information Security in the Military through Information Security Consciousness and Management System [dissertation], [Seoul, Korea] : Korea University.
  25. Kim, J.Y. and Kim, Y.G., Influence of Appraisal and Reward Satisfaction on Commitment in Knowledge Management, Asia Pacific Journal of Information Systems, 2001, Vol. 11, pp. 63-79.
  26. Lee, S.M. and Yi, S.G., A Study on Influence of Knowledge Information Factors and Management Factors of the KMS on Business Performance-Moderating Effect of Evaluation and Compensation, Journal of Digital Convergence, 2018, Vol. 16, No. 6, pp. 63-73. https://doi.org/10.14400/JDC.2018.16.6.063
  27. Levinthal, D. and March, J., The Myopia of Learning, Strategic Management Journal, 1993, Vol. 14, No. S2, pp. 95-112. https://doi.org/10.1002/smj.4250141009
  28. Lim, G.G. and Lee, Y.J., A Study on the Influencing Factors of KMS Utilization in Military Organizations by analyzing current use of KMS in Korea Air Force, Journal of Intelligence and Information Systems, 2008, Vol. 14, No. 1, pp. 85-100.
  29. Meyer, H.H., The Pay-for-performance Dilemma, Compensation Review, 1975, Vol. 7, No. 3, pp. 55-62. https://doi.org/10.1177/088636877500700306
  30. Nonaka, I., A dynamic theory of organizational knowledge creation, Organization Science, 1994, Vol. 5, No. 1, pp. 14-37. https://doi.org/10.1287/orsc.5.1.14
  31. Seok, J.H. and Moon, S.H., Analysis of Mobile Payment Service Quality Using PLS Structural Equations Modelling, Korea Association of Business Education, 2016, Vol. 31, No. 5, pp. 59-79.
  32. Subramanian, G.H., A replication of perceived usefulness and perceived ease of use measurement, Decision Sciences, 1994, Vol. 25, No. 5-6, pp. 863-874. https://doi.org/10.1111/j.1540-5915.1994.tb01873.x
  33. Yun, J.J. and Jung, Y., A study on the Factors Affecting the Continuous Intention of Using the Knowledge Management System, Financial Knowledge Research, 2005, Vol. 3, No. 2, pp. 136-169.