Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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Exploring Opportunities of IoT for Product-Service System Conceptualization and Implementation

  • Mohammad R. Basirati (Information Systems, Technical University of Munich (TUM)) ;
  • Jorg Weking (Information Systems, Technical University of Munich (TUM)) ;
  • Sebastian Hermes (Information Systems, Technical University of Munich (TUM)) ;
  • Markus Bohm (Information Systems, Technical University of Munich (TUM)) ;
  • Helmut Krcmar (Information Systems, Technical University of Munich (TUM))
  • Received : 2019.03.19
  • Accepted : 2019.08.29
  • Published : 2019.09.30
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Abstract

Product-service systems (PSS), integrating physical products and services, currently play a crucial role in sustainable economies. In addition to the highly competitive global economy, the emergence of new digital paradigms is supporting the shift toward servitization. Although the great potential of such paradigms is recognized by both practice and research, their implications for PSS are not yet clear. In particular, features of Internet of Things (IoT), such as total connectedness and ubiquity of smart sensors and actuators, provide various new opportunities for PSS. This study explores such opportunities by conducting structured literature review and 13 interviews. We organize the findings in two folds: First, we introduce four degrees of IoT involvement in PSS business models and elaborate the opportunities that they create for different types of PSS. Second, we present the key technologies and approaches that IoT provides concerning PSS lifecycle management.

Keywords

Acknowledgement

This work was supported by the German Research Foundation (Deutsche Forschungsgemeinschaft, DFG) collaborative research centre 'Sonderforschungsbereich SFB 768 "Managing cycles in innovation processes - Integrated development of product-service-systems based on technical products".

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