융합정보논문지 (Journal of Convergence for Information Technology)

중소기업융합학회 (Convergence Society for SMB)
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화장품 로드샵 남성 판매종사원의 서비스품질이 구매의사에 미치는 영향

Impact of Service Quality of Cosmetic Road Shop Male Sales Staff on Purchase Intention

  • 원경희 (건국대학교 뷰티디자인전공) ;
  • 정연자 (건국대학교 의료생명대학)
  • 투고 : 2019.03.22
  • 심사 : 2019.05.20
  • 발행 : 2019.05.28
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초록

성별에 따른 직업군의 기준이 무너지는 사회의 변화로 여성의 전유물로 인식되어왔던 뷰티영역에 남성 뷰티전문가들이 종사하고 있으며, 이에 따른 관심도 증가와 더불어 뷰티 산업 속에 차지하는 남성 종사자의 비중이 증가로 나타나고 있다. 이에 본 연구에서는 성장하는 뷰티산업과 증가하는 남성 뷰티 종사자들 중 화장품 로드샵의 남성 판매종사원의 서비스품질이 구매의사에 미치는 영향을 통하여 향후 남성 뷰티종사자들에게 고객유치에 있어 전략적 시사점을 모색할 수 있는 기초 자료를 제공하고자 한다. 이를 위하여 3가지 가설을 수립하고 분석하였다. 그 결과 화장품 로드샵 남성 판매종사원의 서비스품질은 구매의사에 유의미한 정(+)적 영향을 미치는 것으로 나타나 화장품 로드샵의 남성 판매종사원들은 구매의사의 증가를 위해서 단정한 외모와 복장으로 고객을 응대하는 자세가 필요하며, 지속적인 제품교육 및 신속하고 정확한 서비스를 제공하는 교육이 필요하다고 사료된다.

Men's beauty experts are engaged in the beauty area, which has been recognized as a woman's entirety due to changes in the society in which the standards of the occupational groups according to sex are collapsed. The purpose of this study is to find out the strategic implications for attracting male beauty workers to male beauty practitioners through the influence of the service quality of male sales workers of cosmetics road shop among the growing beauty industry and increasing male beauty practitioners. I want to provide you with basic data. As a result, the service quality of male sales personnel of cosmetics road shop had a positive effect on the purchasing intention. As a result, male sales workers of cosmetics road shop seemed to have a well - It is necessary to provide continuous product education and education to provide prompt and accurate service.

키워드

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Fig. 1. Research model

Table 1. Components of quality of service

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Table 2. Demographic characteristics of subjects

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Table 3. Validation and validation of measurement tools

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Table 4. Correlation analysis

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Table 5. Hypothesis Verification Result

JKOHBZ_2019_v9n5_243_t0005.png 이미지

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