Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지
DOI QR코드

DOI QR Code

Effect of Quality Management Activities on the Performance - Mediation Effect of Innovation Culture Moderated by Organizational Mindfulness Support -

품질경영활동이 경영성과에 미치는 영향 - 조직마음챙김지원에 의해 조절된 혁신문화의 매개효과 -

  • Ha, Seok Kwang (Seoul Venture University Department of Convergence Industry) ;
  • Yoon, Byung Seop (Seoul Venture University Department of Convergence Industry)
  • 하석광 (서울벤처대학원대학교 융합산업학과) ;
  • 윤병섭 (서울벤처대학원대학교 융합산업학과)
  • Received : 2019.08.02
  • Accepted : 2019.10.08
  • Published : 2019.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: This paper aims to verify the effect of quality management activities on the performance through innovative culture moderated by organizational mindfulness support which supports organizational mindfulness that means the organization members' attention is stable, opened mind and sensitive to change. Methods: The survey was conducted for four weeks to participants who participated in education of the Korea Standard Association. We analyzed 265 data using SPSS MACRO PROCESS to verify the research model. Results: Research shows that quality management activities affect the performance by partially mediating of innovation culture moderated by organizational mindfulness support. In other words, the higher organizational mindfulness support, the stronger the mediated effect of innovation culture in relation to quality management activities and performance. Conclusion: In order to further enhance the impact of quality management activities on performance, we could see that organization is needed to support for education or learning that can improve organizational mindfulness.

Keywords

References

  1. Ahire, S. L., D. Y. Goldhar, and M. A. Waller. 1996. "Development and Validation of TQM Implementa tion Constructs." Decision Science 27(1):23-56. https://doi.org/10.1111/j.1540-5915.1996.tb00842.x
  2. Baek, Yangsook. 2019. "A Study on Conceptualization and Scale Development of Mindful Leadership." The Graduate School, Ajou University.
  3. Baek, Yangsook. and Park, Ho-Hwan. 2019. "Domestic Research Trends on Mindfulness in Organizational Context." Korean Academy of Organization and Management 43(1):35-70. https://doi.org/10.36459/jom.2019.43.1.35
  4. Choi, Youngchul. 2012. "The Effects of Management Innovation on Organization Culture and Management Performance." The Graduate School, Chung-Ang University.
  5. Chung, Kyusuk., Sin, Wanseon., Baek, Donghyun. and Ju, Yongjun. 2016. "Review on the TQM Literature Appeared in KSQM." Journal of the Korean Society for Quality Management 44(1):43-60. https://doi.org/10.7469/JKSQM.2016.44.1.043
  6. Deming, W. E. 1986. "Out of the Crisis." MIT Center and Advanced Engineering Study Cambridge.
  7. Ding, X., Tang, Y.-Y., Tang, R., and Posner, M. I. 2014. "Improving Creativity Performance by Short-Term Meditation." Behavioral and Brain Functions 10(1):9. https://doi.org/10.1186/1744-9081-10-9
  8. Drucker. P. F. 1999. "Knowledge-Worker Productivity: The Biggest Challenge." California Management Review 41(2):79-94. https://doi.org/10.2307/41165987
  9. Goleman, D. 2013. "Focus: The Hidden Driver of Excellence, A&C Black." Business & Economics 320(8).
  10. Good, D. J., Lyddy, C. J., Glomb, T. M., Bono, J. E., Brown, K. W., Duffy, M. K., and Lazar, S. W. 2016. "Contemplating Mindfulness at Work An Integrative Review." Journal of Management 42(1):114-142. https://doi.org/10.1177/0149206315617003
  11. Han, Kyungdong. and Park, Moohyun. 2012. "The Effects of Quality Management System Requirements on Continuing Improvement and Management Performance." Korean Business Education Review 27(4):461-482.
  12. Han, Sanghoon. 2015. "The Effect of Quality Management Activities on the Performance of a Company." The Graduate School, Kangwon National University.
  13. Han, Sanghoon., Chung, Kyusuk, and Hong, Seungpyo. 2014. "Effect of Quality Management on the Performance" Journal of the Korean Society for Quality Management 42(4):729-746. https://doi.org/10.7469/JKSQM.2014.42.4.729
  14. Heo, Taehoon. 2013. "An Management Performance Evaluation due to Innovation Behaviour by Introduction of Quality Management System as Intervening Variable." The Graduate School, Kumoh National Institute of Technology.
  15. Jang, Kwangsoon. 2012. "The Effect of Innovation on Business Performances in Small and Medium Enterprises." The Graduate School, Korea National University of Transportation.
  16. Jang, Kwangsoon., Kim, Yongbeom. and Koo, Ilseob. 2010 "A Study on the Relationship between Innovation Activity and Business Results" Journal of the Korean Society for Quality Management 38(4):512-520.
  17. Jordan, S., Messner, M., and Becker, A. 2009. "Reflection and Mindfulness in Organizations: Rationales and Possibilities for Integration." Management Learning 40(4):465-473. https://doi.org/10.1177/1350507609339687
  18. Kabat-Zinn, J. 2003. "Mindfulness‐based Interventions in Context: Past, Present, and Future, Clinical Psychology." Science and Practice 10(2):144-156.
  19. Kim, Insoo. 2005. Macroscopic Organization Theory. Seoul: International Business Publishing Co.
  20. Kim, Kyohun. 2008. "Mindfulness, Self-Regulation, and Wisdom." The Korean Journal of Health Psychology 13(2):285-306. https://doi.org/10.17315/kjhp.2008.13.2.001
  21. Kim, Soowook., Kwak, Younghwan. and Choi, Kanghwa. 2005. "A Study on the Relationship between Quality Performance and Financial Performance." Journal of the Korean Production and Operations Management Society 16(2):153-179.
  22. Klein, K. J., Conn, A. B., and Sorra, J. S. 2001. "Implementing Computerized Technology: An Organizational Analysis." Journal of Psychology 86:811-824.
  23. Lee, Dongkyu. 1999. "An Empirical Study on the Relationship between Management Quality and Business Performance of Domestic Firms in Korea." The Graduate School, Hongik University.
  24. Lee, Jongman. 2013. "An Empirical Study on the Importance of Mindfulness Practice in the Success of Information Systems Outsourcing." The Korea Contents Association 13(12):412-421.
  25. Lee, Woonryong., Baek, Yangsuk. and Park, Hohwan. 2016. "Effects of Non-intuitive Supervision on Organization Silence and Job Stress." Korea Business Review 2016(8):1411-1447.
  26. Lim, Hosung. 2013 "A Study on the Effect of Innovative Activities on the Performance of Business." The Graduate School, Hanyang Cyber University
  27. Long, E. C. and Christian, M. S. 2015. "Mindfulness Buffers Retaliatory Responses to Injustice: A Regulatory Approach." Journal of Applied Psychology 100(5):1409-1422. https://doi.org/10.1037/apl0000019
  28. Ocasio, W. 2011. "Attention to Attention." Organization Science 22(5):1286-1296. https://doi.org/10.1287/orsc.1100.0602
  29. Oh, Jaewon, and Kim, Kwangsoo. 2014 "A Study on the Effects of Innovation Competency on the Management Quality Activities Based on Malcolm Baldrige Model." Journal of the Korean Society for Quality Management 42(3):459-476. https://doi.org/10.7469/JKSQM.2014.42.3.459
  30. Park, Hyunggeun. 2010. "A Study on the Activities of Management Quality and Management Performance of Public and Private Organizations in the Metropolitan area." Journal of the Korean Society for Quality Management 38(4):561-579.
  31. Powell, T. C. 1995. "Total Quality Management as Competitive Advantage: a Review and Empirical study." Strategy Management Journal 16(1):15-27. https://doi.org/10.1002/smj.4250160105
  32. Quintus R. Jett, and Jennifer M. George. 2003. "Work Interrupted: A Closer Look at the Role of Interruptions in Organizational Life." Academy of Management Review 28(3). doi:10.5465/10196791.
  33. Rerup, C. 2009. "Attentional Triangulation: Learning from Unexpected Rare Crises." Organization Science 20(5):876-893. https://doi.org/10.1287/orsc.1090.0467
  34. Robbins, S. P. 2001. Organizational behavior. New York: Prentice-Hall.
  35. Roberts, K. H., Madsen, P. M., Desai, V. M., and Van, S. D. 2005. "A Case of the Birth and Death of a High Reliability Healthcare Organization." Quality and Safety in Health Care 14:216-220. https://doi.org/10.1136/qshc.2003.009589
  36. Rogers, E. M. 1995. Diffusion of Innovations. 4th ed. New York: Free Press.
  37. Seo, Changsoo., and An, Oakhyeon. 2019. "A Structural Analysis of the Factors Affecting Productivity Performance: Based on SME of Manufacturing Certified the PMS." Journal of the Korean Society for Quality Management 47(2):295-314. https://doi.org/10.7469/JKSQM.2019.47.2.295
  38. Sila, I., and Ebrahimpour, M. 2007. "Examining the Effects of Contextual Factors on TQM and Performance throuth the Lens of Organizational Theories : An Empirical Study." Journal of Operations Management, 25(1):83-109. https://doi.org/10.1016/j.jom.2006.02.003
  39. Son, Sungjin. 2009. "The Effects of Corporate Culture, TQM, and Six Sigma Quality Management on Non-Financial Performance and Financial Performance." Korea Business Review 38(6):1691-1719.
  40. Staw, B. M. and Epstein, L. D. 2000. "What Bandwagons Bring: Effect of Popular Management Techniques on Coporate Performance." Administrative Science Quarterly 45:523-556. https://doi.org/10.2307/2667108
  41. Trbovich, P., Stewart, T., and Savage, P. 2010. "Interruptions During the Delivery of High-Risk Medications" The Journal of Nursing Administration 40(5):211-218. https://doi.org/10.1097/NNA.0b013e3181da4047
  42. Vogus, T. J., and Sutcliffe, K. M. 2007a. "The Safety Organizing Scale: Development and Validation of a Behavioral Measure of Safety Culture in Hospital Nursing Units." Medical Care 45(1):46-54. https://doi.org/10.1097/01.mlr.0000244635.61178.7a
  43. Vogus, T. J., and Sutcliffe, K. M. 2007b. "The Impact of Safety Organizing, Trusted Leadership, and Care Pathways on Reported Medication Errors in Hospital Nursing Units." Medical Care 45(10):997-1002. https://doi.org/10.1097/MLR.0b013e318053674f
  44. Vogus, T. J., and Sutcliffe, K. M. 2012. "Organizational Mindfulness and Mindful Organizing: A Reconciliation and Path forward." Academy of Management Learning & Education 11(4):722-735. https://doi.org/10.5465/amle.2011.0002c
  45. Weick, K. E., and Sutcliffe, K. M. 2006. "Mindfulness and the Quality of Organizational Attention." Organization Science 17(4):514-524. https://doi.org/10.1287/orsc.1060.0196
  46. Westbrook, J. I., Woods, A., and Rob, M. I. 2010. "Association of Interruptions with an Increased Risk and Severity of Medication Administration Errors." American Medical Association 170(8):683-690.
  47. Wilson, D. D., and Collier, D. A. 2000. "An Empirical Investigation of the Malcolm Baldrige National Quality Award Casual Model." Decision Sciences 31(2):361-390. https://doi.org/10.1111/j.1540-5915.2000.tb01627.x
  48. Yoon, Wisik. 2007. "A Comparative Study on the Contextual and Rational Institutional Views Affecting Organizational Innovation and Innovation Expansion." The Graduate School, Sungkyunkwan University.