International Journal of Advanced Culture Technology

  • 제7권1호
  • /
  • Pages.216-224
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  • 2019
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  • 2288-7202(pISSN)
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  • 2288-7318(eISSN)
국제문화기술진흥원 (The International Promotion Agency of Culture Technology)
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Factors Influencing Overall Satisfaction of Middle Eastern Arab Patients in South Korea

  • Al-Farajat, Loai (Department of Health Administration, Yonsei University) ;
  • Jung, Seong-Hoon (Department of Health Administration, Yonsei University) ;
  • Gu, Gil-hwan (Department of Health Administration, Yonsei University) ;
  • Seo, Young-Joon (Department of Health Administration, Yonsei University)
  • 투고 : 2018.12.28
  • 심사 : 2019.03.10
  • 발행 : 2019.03.31
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초록

The number of patients from Middle Eastern Arabic countries is steadily increasing in respect to the South Korean government's medical tourism strategies. Word of mouth is one of the main determinants concerning the Middle Eastern Arab patients' medical tourism destination. Further, patients' satisfaction affects repurchase and revisit intention. This study aimed to measure the level of Middle Eastern Arab patients' satisfaction, and to measure the effect of different medical factors on satisfaction in such patients who are seeking medical attention in South Korea. A 110 Middle Eastern Arab patients who visited South Korea for medical purposes participated in our survey between November, 2016 and April, 2017. All factors had a high mean (${\geq}4.24$; ${\geq}84.8/100$) except for one factor (hospital halal meals (3.82; 76.4)). To identify factors influencing participants' overall satisfaction we used multiple regression analysis. Physicians, interpreters, and halal meals were the main factors influencing overall Middle Eastern Arab patients' satisfaction. Physicians and interpreters in Korea are recommended to be oriented to basic Islamic beliefs and Middle Eastern Arab patients' behavior. Daily communication, such as speaking directly to the patient, limiting important issues to two or three at a time, and translating sentence by sentence, could help to improve Middle Eastern Arab patients' satisfaction. Enlisting Middle Eastern nutrition specialists in medical institutions in South Korea may substantially improve non-medical services satisfaction such as halal food and dietary restrictions.

키워드

Table 1. Reasons to select Korea

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Table 2. Sources of Information

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Table 3. ANOVA and independent t-tests

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Table 4. Reliability Tests

E1GMBY_2019_v7n1_216_t0004.png 이미지

Table 5. Determinants of Overall Satisfaction of Arab Patients in South Korea

E1GMBY_2019_v7n1_216_t0005.png 이미지

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