사물인터넷융복합논문지 (Journal of Internet of Things and Convergence)

한국사물인터넷학회 (The Korea Internet of Things Society)
권호 표지
DOI QR코드

DOI QR Code

일 종합병원 간호사의 성격유형, 자기효능감, 회복 탄력성, 직장 내 괴롭힘 피해 경험의 관계

The Relationship between Personality Type, Self-Efficacy, Resilience and Workplace Bullying Experience in General Hospital Nurses

  • 조애영 (성신여자대학교 일반대학원 간호학과)
  • Cho, Ae young (Department of Nursing Science, Graduate School of Sungshin University)
  • 투고 : 2019.04.05
  • 심사 : 2019.06.21
  • 발행 : 2019.06.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구의 목적은 일 종합병원 간호사의 성격유형, 회복 탄력성, 자기효능감, 직장 내 괴롭힘 피해경험의 정도를 파악하고 이들 간의 상관관계를 규명하여 직장 내 괴롭힘에 영향을 미치는 요인을 파악하고자 한다. 본 연구는 서울시 소재 일 종합병원에 근무하는 간호사 260명을 대상으로 구조화된 설문지를 통해 2018년 10월 22일부터 2018년 10월 26일까지 자료를 수집하였으며, 수집된 자료는 SPSS/WIN 21.0을 이용하여 기술통계, independent t-test, one-way ANOVA, Pearson's Correlation Coefficients, 다중회귀 분석을 실시하였다. 일반적 특성에 따른 차이 분석 결과 직장 내 괴롭힘은 연구대상자의 괴롭힘 목격, 근무지 만족도에 따라 유의한 차이가 있는 것으로 나타났고, 회복 탄력성은 연구대상자의 결혼 여부, 종교 유무, 최종학력, 근무지 만족도에 따라 차이가 있는 것으로 나타났으며, 자기효능감은 연구대상자의 결혼 여부, 종교 유무에 따라 차이가 있는 것으로 나타났다. DISC 성격유형에 따른 차이를 분석한 결과 직장 내 괴롭힘이 유의한 차이가 있었다. DISC 성격유형, 직장 내 괴롭힘, 회복 탄력성, 자기효능감 간의 상관관계를 분석한 결과 직장 내 괴롭힘은 회복탄력성과 유의미한 부(-)의 상관관계를 나타냈으며, 회복 탄력성은 자기효능감과 유의미한 정(+)의 상관관계가 있는 것으로 나타났다. 직장 내 괴롭힘에 영향을 미치는 요인을 확인하기 위해 다중 회귀분석을 실시한 결과 직장 내 괴롭힘에 유의미한 영향을 미치는 요인은 괴롭힘 목격, 근무지 만족도, 회복 탄력성으로 괴롭힘을 목격한 경우, 근무지에 불만족한 경우가 직장 내 괴롭힘 점수가 높았으며, 회복 탄력성이 높을수록 직장 내 괴롭힘 정도가 낮아지는 것을 확인할 수 있었다.

The purpose of this study is to identify degree of the personality type, resilience, self-efficacy, and workplace bullying Experience among nurses at General Hospital, to ascertain the correlation between them and to ascertain factors that may affect workplace bullying. This study collected data from October 22, 2018 to October 26, 2018 through structured questionnaires from 260 nurses working at General Hospital in Seoul City, and the collected data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple regression analysis using SPSS / WIN 21.0. Analysis of differences in general characteristics showed that workplace bullying was significantly different according to witness of bullying, workplace satisfaction. Resilience was significantly different according to marital status, religion, final education, and workplace satisfaction. And self-efficacy was found to be different according to respondents' marital status, religion. The relationship between DISC personality type, workplace bullying, resilience and self-efficacy showed that workplace bullying had a negative correlation with resilience, and resilience showed a positive correlation with self-efficacy. As a result of the multiple regression analysis in order to identify the factors that, workplace satisfaction, witness of workplace bullying and the resilience was the factor affecting workplace bullying; workplace bullying was decreased as the resilience was higher.

키워드

참고문헌

  1. M. Y. Ku, J. Y. Cheon, Y. J. Seo and S. G. Jung, "Prevention of workplace bullying among women workers: survey analysis and policy suggestions", Korean Women's Development Institute, 2015.
  2. S. R. Simons and B. Mawn, "Bullying in the workplace: A qualitative study of newly licensed registered nurses", Workplace Health &Safety, Vol.58, No.7, pp.305-311, 2010.
  3. S. J. Roberts, R. Demarco and M. Griffin, "The effect of oppressed group behaviours on the culture of the nursing workplace: A review of the evidence and interventions for change", Journal of Nursing Management, Vol.17, No.3, pp.288-293, 2009. https://doi.org/10.1111/j.1365-2834.2008.00959.x
  4. E. Baillien, N. De Cuyper and H. De Witte, "Job autonomy and workload as antecedents of workplace bullying: A two-wave test of karasek's job demand control model for targets and perpetrators", Journal of Occupational and Organizational Psychology, Vol.84, No.1, pp.191-208, 2011. https://doi.org/10.1348/096317910X508371
  5. A. Rutherford and C. Rissel, "A survey of workplace bullying in a health sector organization", Australian Health Review, Vol.28, No.1, pp. 65-72, 2004. https://doi.org/10.1071/AH040065
  6. P. A. Berry, G. L. Gillespie, D. Gates & J. Schafer, "Novice nurse productivity following workplace bullying", Journal of Nursing Scholarship, Vol.44, No.1, pp.80-87, 2012. https://doi.org/10.1111/j.1547-5069.2011.01436.x
  7. H. M. Son, M. H. Koh, C. M. Kim and J. H. Moon, "The Clinical Experiences of Adaptation as a New Nursing Staff", Journal of Korean Academy of Nursing, Vol.31, No.6, pp.988-997, 2001. https://doi.org/10.4040/jkan.2001.31.6.988
  8. S. Y. Park, "The relationships among Workplace Bullying, Job Stress, and Turnover Intention in Nurses Working at Hospital", Master's Thesis, Hanyang University, Seoul, 2016.
  9. Y. J. Lee, "The Conceptual Development and Development of New Instruments to Measure Bullying in Nursing Workplace", Doctoral Thesis, Inha University, Incheon, 2014.
  10. M. S. Seo and J. H. Kim, "Effect of Workplace Bullying, Job Satisfaction and Self-Esteem on Turnover Intention in Clinical Nurses", The Journal of Korea Society for Wellness, Vol.12, No.2, pp.105-115, 2017. https://doi.org/10.21097/ksw.2017.05.12.2.105
  11. M. Y. Mun and S. Y. Hwang, "Impact of DISC Behavioral Styles on Job Satisfaction and Clinical Competencies among Newly Hired Nurses", The Journal of Korean Nursing Administration Academic Society, Vol.21, No.1, pp.43-52, 2015. https://doi.org/10.11111/jkana.2015.21.1.43
  12. J. S. Choi and N. Y. Yang, "Nursing Performance and Organizational Socialization of New Nurses according to Teaching Style of Preceptors and Personality of New Nurses", The Journal of Korean Academy of Nursing Administration, Vol.18, No.3, pp.281-289, 2012. https://doi.org/10.11111/jkana.2012.18.3.281
  13. Y. S. Son, "Interpersonal caring behavior and job satisfaction according to the Enneagram personality types of nurses medium sized hospitals", Master's Thesis, Dankook University, Yongin, 2012.
  14. Y. M. Park and H. J. Joo, "Personality Types of Nurses and the Relation between Self-Efficacy and Clinical Performance Ability", Journal of Digital Convergence, Vol.14, No.11, pp.333-345, 2016. https://doi.org/10.14400/JDC.2016.14.11.333
  15. I. S. Yoo, "Difference in Job Satisfaction According to Nurses' Personality Type", Master's Thesis, Sungshin University, Seoul, 2014.
  16. M. H. Ha, "Male nurse' Job stress and stress coping styles according to DISC personality type", Master's Thesis, Sungkyunkwan University, Seoul, 2018.
  17. K. E. Kim, "Emotions, Openness to Experience, Self-efficacy and Creativity: The mediating role of self-efficacy", Korean journal of human development, Vol.18, No.1, pp.1-18, 2011.
  18. G. H. Han, "The Moderating Effects of Individualism-Collectivism between the Job Demands-Resources and Burnout Outcomes", Korea Business Review, Vol.63, No.63, pp.287-310, 2010.
  19. A. S. Lee, "A Study on the Influence of Nurses' Self-efficacy on Job Satisfaction", Master's Thesis, Wonkwang University, Iksan, 2004.
  20. Y. S. Park and J. H. Kim, "Daily Hassles, Self-Efficacy, and Stress Responses of Adult Learners of Distance Education in Digital Convergence Era -Based on RN-BSN", Journal of Digital Convergence, Vol.13, No.9, pp.397-407, 2015. https://doi.org/10.14400/JDC.2015.13.9.397
  21. F. Luthans, "The need for and meaning of positive organizational behavior", Journal of Organizational Behavior, Vol.23, No.6, pp.695-706, 2002. https://doi.org/10.1002/job.165
  22. H. Lee, "Related factor of organizational effectiveness in hospital : self-efficacy, faith in supervisor", Doctoral Thesis, Yonsei University, Seoul, 2003.
  23. J. H. Kim, Resilience, Gyeonggi-do: Wisdomhouse, 2011
  24. B. N. Kim, H. S. Oh and Y. S. Park, "Study of Nurses' Resilience, Occupational Stress and Satisfaction", Journal of the Korea Academia-Industrial cooperation Society, Vol.20, No.1, pp.14-23, 2011.
  25. D. Jackson, A. Firtko and M. Edenborough, "Personal resilience as a strategy for surviving and thriving in the face of workplace adversity", Journal of Advanced Nursing, Vol.60, No.1, pp.1-9, 2007. https://doi.org/10.1111/j.1365-2648.2007.04412.x
  26. I. O. Moon, S. K. Park and J. M. Jung, "Effects of Resilience on Work Engagement and Burnout of Clinical Nurses", The Journal of Korean Academy of Nursing Administration, Vol.19, No.4, pp.525-535, 2013. https://doi.org/10.11111/jkana.2013.19.4.525
  27. S. Y. Park, "Resilience and Organizational Socialization in New Nurses", Master's Thesis, Keimyung University, Daegu, 2013.
  28. E. E. Mikkelsen and S. Einarsen, "Basic assumptions and symptoms of post-traumatic stress among victims of bullying at work", European Journal of Work and Organizational Psychology, Vol.11, Mo.1, pp.87-111, 2003. https://doi.org/10.1080/13594320143000861
  29. S. Einarsen, H. Hoel, D. Zapf, and C.L. Cooper , "Workplace Bullying: Individual pathology or organizational culture? in Workplace Violence: Issues, Trends, Strategies", Oxfordshire: Willan Publishing, pp.229-247, 2005.
  30. W. M. Marston, "Emotion of Normal People, ", New York: Kegan Paul, Trench, Trubner and Company, Ltd, 1979.
  31. PPS(Personal Profile System), Korea Educational Consulting Institute, http://www.kdisc.co.kr, 2002.
  32. Y. H. Lee, "Beauty Services Satisfaction and Revisit Purpose following Customer's Personality Types - In Center of DISC Behavior Type-", Master's Thesis, SeoKyung University, Seoul, 2012.
  33. A. Bandura, "Self-efficacy mechanism in human agency", American Psychologist, Vol.37, No.2, pp.122-147, 1982. https://doi.org/10.1037/0003-066X.37.2.122
  34. Y. H. Park, "Influences of Working Environmental Factors of Care Providers on their Job Stress: Based on variables Self-Efficacy Level", Doctoral Thesis, Daegu Haany University, Gyeongsan, 2010.
  35. A. Bandura, "Self-efficacy: Toward a unifying theory of behavioral change", Psychological Review, Vol.84, No.2, pp.191-215, 1977. https://doi.org/10.1037/0033-295X.84.2.191
  36. M. Sherer, J. E. Maddux, B. Mercandante, S. Prentice-Dunn, B. Jacobs and R. W. Rogers, "The self-efficacy scale: Construction and validation", Psychological Reports, Vol.51, No.2, pp.663-671, 1982. https://doi.org/10.2466/pr0.1982.51.2.663
  37. A. S. Jung, "A Study on the Relations Between a Health Promoting Behaviors and Self-efficacy in General Hospital nurse", Master's Thesis, Hanyang University, Seoul, 2007.
  38. K. M. Connor, "Assessment of resilience in the aftermath of trauma", Journal of Clinical Psychiatry, Vol.67, No.2, pp.46-49, 2006.
  39. R. E. Ingram and D. D. Luxton, "Vulnerability-stress models." Development of Psychopathology: A Vulnerability-Stress Perspective, pp.32-46, 2005.
  40. K. M. Connor & J. R. T. Davidson, "Development of a new resilience scale: The connor-davidson resilience scale (CD-RISC)", Depression and Anxiety, Vol.18, No.2, pp.76-82, 2003. https://doi.org/10.1002/da.10113
  41. H. S. Baek, "Reliability and Validity of the Korean Version of the Connor-Davidson Resilience Scale", Master's Thesis, Korean Neuropsychiatric Association, Vol.7, No.2, pp. 109-115, 2010. https://doi.org/10.4306/pi.2010.7.2.109
  42. M. Y. Lee, "Effects of workplace bullying, empathic ability, and resilience on job satisfaction among nurses in general hospitals", Master's Thesis, Kunsan National University, Gunsan, 2018.
  43. E. H. Han and Y. M. Ha, "Relationships among Self-esteem, Social Support, Nursing Organizational Culture, Experience of Workplace Bullying, and Consequence of Workplace Bullying in Hospital Nurses", The Journal of Korean Nursing Administration Academic Society, Vol.22, No.3, pp.303-312, 2016. https://doi.org/10.11111/jkana.2016.22.3.303
  44. S. M. Yu, "The Impact of Workplace Bullying and Organizational Socialization on Nursing Performance among Nurses", Master's Thesis, The Catholic University, Seoul, 2015.
  45. H. K. Laschinger, A. L. Grau, J. Finegan and P. Wilk, "New graduate nurses'experiences of bullying and burnout in hospital settings", Journal of Advanced Nursing, Vol.66, No.12, pp.2732-3742, 2010. https://doi.org/10.1111/j.1365-2648.2010.05420.x
  46. N. Walrafen, M. K. Brewer, and C. Mulvenon, "Sadly Caught Up in the Moment: An Exploration of Horizontal Violence", Nursing Economics, Vol.30, No.1, pp.6-12, 2012.
  47. H. Y. Kang, S. H. Kim and K. H. Han, "The Relationship among Workplace Bullying, Organizational Commitment and Turnover Intention of the Nurses Working in Public Medical Institutions", Korean Clinical Nursing Research, Vol.24, No.2, pp.178-187, 2018.
  48. S. I. Bok, "The study on the Relationship among Workplace Bullying, Self-Efficacy, and Intention of Retention of Clinical Nurses", Master's Thesis, Sahmyook University, Seoul, 2015.
  49. S. L. Johnson and R. E. Rea, "Workplace bullying: concerns for nurse leaders", Journal of Nursing Administration, Vol.39, No.2, pp.84-90, 2009. https://doi.org/10.1097/NNA.0b013e318195a5fc
  50. Y. S. Im, J. H. Kim and H. J. Kwon, "Relationships among Bullying in Workplace, Burnout, and Emotional Intelligence of Korean Physician Assistant (PA) Nurses", The Korea Contents Society, Vol.16, No.2, pp.703-713, 2016. https://doi.org/10.5392/JKCA.2016.16.02.703
  51. S. H. Kim, "The effects of nursing practice environment and workplace bullying on nursing performance and turnover intention", Master's Thesis, Eulji University, Daejeon, 2015.
  52. E. K. Roh, "he Influence of Job Stress, DiSC Behavioral Type and Organizational Social Capital on Job Satisfactionamong Some Nurses", Doctoral Thesis, Chosun University, Gwangju, 2011.
  53. E. Y. Ku, "Impacts of DISC Behavioral patterns and Safety Control of Clinical Nurses on Patient Safety Nursing Activities", Master's Thesis, Kosin University, Busan, 2018.
  54. M. J. Jo and M. H. Sung, "Impact of Role Conflict, Self-efficacy, and Resilience on Nursing Task Performance of Emergency Department Nurses", Korean Journal of Occup ational Health Nursing, Vol.27, No.1, pp.59-66, 2018.
  55. Y. K. Kong, "Clinic Nurse's Job Stress, Self Efficacy and Job Satisfaction", Master's Thesis, Nambu University, Gwangju, 2015.
  56. A. Bandura, "Social foundations of thought and action: A social cognitive theory" Englewood Cliffs, NJ: Prentice-Hall, Inc., 1986
  57. S. J. Shin, "(The) Effect of teaching strategy to increase student sucess rate on student's self-efficacy in game based learning", Master's Thesis, Korea National University of Education, Cheongju, 2007.
  58. M. H. Hwang, "A research on aspects of early adulthood women's lifelong education parngticipation accordi to their awareness on developmental tasks : Focused on leaners in lifelong education institution attached to company", Master's Thesis, Korea National Open University, Seoul, 2015.
  59. M. J. Kim and Y. H. Kwon, "The Effects of Clinical Nurses' Resilience and Social Problem-Solving Ability on Burnout", Journal of the Korea Academia-Industrial cooperation Society, Vol.16, No.2, pp.1284-1291, 2015. https://doi.org/10.5762/KAIS.2015.16.2.1284
  60. M. S. Kim, "Relations between Resilience and Nursing competences of ER nurses", Master's Thesis, Ajou University, Suwon, 2016.
  61. M. K. Kim, "Influence of stress coping ability, resilience on nursing performance", Master's Thesis, Seoul University, Seoul, 2017.
  62. K. S. Kim, "The Relationships among Health Promoting Lifestyle, Physical Symptoms and Job Stress According to Workplace Bullying on New nurses in General Hospital", Master's Thesis, Korea National Open University, Seoul, 2018.
  63. Y. H. Yom, I. S. Yang and J. H. Han, "Effects of Workplace Bullying, Job Stress, Self-esteem, and Burnout on the Intention of University Hospital Nurses to Keep Nursing Job", Journal of Korean academy of nursing administration, Vol.23, No.3, pp.259-269, 2017. https://doi.org/10.11111/jkana.2017.23.3.259
  64. J. W. Kong, "Influence of job stress, team cohesion and organizational justice on workplace bullying in the clinical nurses", Master's Thesis, Dong-eui University, Busan, 2017.
  65. E. M. Bang, "The Relations among Kindergarten teacher's DISC Behavioral Patterns, Teacher Efficacy and Occupational Stress", Master's Thesis, Dongguk University, Seoul, 2015.
  66. J. H. Kang, "Study on the DISC pattern of constituent and the influence of revolutionary leadership that affects to job stress", Master's Thesis, Kyunghee University, Seoul, 2007.
  67. E. Read and H. K. Laschinger, "Correlates of new graduate nurse's experiences of workplace mistreatment", The Journal of Nursing Administration, Vol.43, No.4, pp.221-228, 2013. https://doi.org/10.1097/NNA.0b013e3182895a90
  68. E. A. Jo and J. Y. Kang, "Influence of Workplace Bullying and Resilience on Organizational Socialization in New Graduate Nurses", The Journal of Muscle and Joint Health, Vol.22, No.2, pp.78-86, 2015. https://doi.org/10.5953/JMJH.2015.22.2.78
  69. G. S. Lee, "Relationships among Job Stress, Resilience and Self-Efficacy in Nurses", Master's Thesis, Konyang University, Nonsan, 2018.