Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Study on the Influence of System Quality Characteristics of Mobile Payment Service on Discontinuance Intention

모바일결제서비스의 시스템품질 특성이 이용자 저항의도에 미치는 영향

  • Choi, Sangmin (Department of Business Administration, Graduate School, Soongsil University) ;
  • Song, Gwangsuk (Division of Business Administration, Soongsil University)
  • 최상민 (숭실대학교 대학원 경영학과) ;
  • 송광석 (숭실대학교 경영학부)
  • Received : 2018.08.01
  • Accepted : 2018.08.31
  • Published : 2018.09.30
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Abstract

Purpose: The scale of a market of mobile payment which was insignificant is explosively being improved by development of various communications technology and achieving rapid diffusion of smart phone. According to this phenomenon, new method of financial dealings through a mobile can be seen as a new paradigm that leads to a change of existing payment work and also recognized as an innovation of information technology. Methods: but a study regarding whether the use of mobile payment service takes an important role as an influencial factor is still insufficient. This study was based on the model of innovation resistance by Ram(1987) and established a hypothesis and a model to confirm how four factors (usability, security, economic feasibility, responsiveness) influence to innovation resistance and the intention of discontinuous use. Results: usability, security were found to be significant predictor variables of innovation resistance to use mobile payment system, but economic feasibility, responsiveness were not found to be significant predictor variables. Conclusion: Providing gave a theoretical foundation for future research in that it presents the variables to consider new forms of mobile payment services, the mobile payment services will need to show a differentiated strategy and traditional marketing strategy.

Keywords

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