의료기관 조직구조가 인적자원의 갈등양상에 미치는 영향

The Effects of Organizational Structure of Hospital on the Conflict Patterns of Human Resources

  • 임복희 (부산가톨릭대학교 병원경영학과) ;
  • 박지경 (동의대학교 의료경영학과)
  • Im, Bockhee (Depart of Healthcare Management, Catholic University of Pusan) ;
  • Park, Jikyeong (Depart of Healthcare Management, Dong-eui University)
  • 투고 : 2018.06.19
  • 심사 : 2018.09.14
  • 발행 : 2018.09.30

초록

The purpose of this study is to explore how the organizational structure of hospitals affects the pattern of conflicts between human resources at hospitals and then to present basic data necessary for conflict resolution. Research data were collected from the personnel of 14 hospitals in P city in Korea. The findings of the study are summed up as follows. First, administrative workers and with fewer years of service thought of the organizational structure as organic. Second, organizational conflict was found to be higher in those at older ages, with more years of service and in middle management positions. Next, as for conflict patterns between occupation types, nurses showed more conflicts with doctors and administrative workers, while administrative workers and public health personnel had more conflicts with nurses. Last, of the organizational structure factors, 'Subdivision of work,' 'Decision making method,' 'Opinion collection process,' 'Codification of responsibilities and rights' and 'Documentation of duties' were found to have negative effects on conflict patterns. Therefore, the findings imply that for decrease in organizational conflicts, hospitals need to be reorganized to have a more organic structure and take such differentiated measures for conflict resolution that consider characteristics of human resources, such as one's age, years of service and position.

키워드

참고문헌

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