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Conceptual Domain of Organizational Citizenship Behavior : the Application of Q-Methodology

조직시민행동의 개념적 영역 탐구 : Q방법론의 적용

  • Kim, Kyoung Seok (School of Business Administration, Kyungpook National University) ;
  • Lee, Jei Young (School of Media-contents, Catholic Kwandong University)
  • 김경석 (경북대학교 경영학부) ;
  • 이제영 (가톨릭관동대학교 미디어콘텐츠학부)
  • Received : 2018.05.08
  • Accepted : 2018.08.03
  • Published : 2018.08.31

Abstract

This purpose of this study is to extract the perceptual types of Organizational Citizenship Behavior(OCB) conceptual domain. OCB is a employee behavior that goes above and beyond the call of duty, that is discretionary and not explicitly recognized by the employing organization's formal reward system, and that contributes to organizational effectiveness. But, as is generally known, OCB is such a fuzzy concept that many researchers have been questioning the exact conceptual domain of OCB. In this context, we try to applicate Q-methodology to find more effective way of explaining the conceptual domain of OCB. Q-sample was constructed by a thorough review on the relevant literature, and P-sample is 14 employees of an manufacturing company. In conclusion, we find three types of the conceptual domain of OCB, that is coworker-oriented, organization-orienteded, and work-orienteed type. The paper ends with suggestions for future research directions.

본 연구의 목적은 조직시민행동(OCB)의 개념적 영역에 대한 실제 기업 구성원들의 인식유형들을 파악하는 데에 있다. 이는 OCB가, 주지하는 바와 같이, 본질적으로 지극히 주관적이고, 변동적인 속성을 띠는 비정형의 개념이기에, 구성원들이 자신의 관점과 입장에서 이를 어떻게 인식 및 해석하는 지를 탐구할 필요가 제기되고 있기 때문이다. 이러한 맥락에서 본 연구에서는 질적방법론 가운데 하나인 Q방법론을 활용하여 이에 대한 확인작업을 행하고 있다. 우선 본 연구를 위한 Q표본은 관련 기존연구들에 대한 심도 있는 이론적 검토를 통해 완성되었으며, P표본은 외생변수의 영향을 최소화하기 위해 동일한 한 개 기업에 근무하는 14명의 근로자들로 구성된다. 설문조사 및 통계분석의 결과 본 연구에서는 모두 세 가지의 인식유형들이 도출되고 있으며, 본 연구에서는 이들에 대해 각각 동료지향형, 조직지향성, 그리고 업무지향형이라는 명칭들을 부여하고 있다. 그 명칭에서도 알 수 있듯이, 이들 각각의 유형들은 서로 구별되는 나름대로의 독특한 속성들을 띠고 있으며, 결과적으로는 OCB가 가진 비정형성을 다시 한 번 확인시켜 주고 있다. 끝부분에서는 이러한 연구결과가 갖는 의미에 대해 심층적인 토론을 제공하고, 나아가 이러한 연구결과를 진일보시킬 수 있는 향후 연구방향에 대해서도 토론하고 있다.

Keywords

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