Journal of Korea Multimedia Society (한국멀티미디어학회논문지)

Korea Multimedia Society (한국멀티미디어학회)
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BPR Consulting applying New Customer Value Innovation Requirements Engineering Process

새로운 고객 가치혁신 요구공학 프로세스를 적용한 BPR 컨설팅

  • Han, Kwang-Shin (Dept. of Information Systems, Pukyong Nat. Univ.) ;
  • Park, Man-Gon (Dept. of IT Convergence and Application Engineering, PuKyong Nat. Univ.)
  • Received : 2018.02.19
  • Accepted : 2018.05.14
  • Published : 2018.06.30
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Abstract

(Most companies that perform BPR have not achieved satisfactory results or have not performed successful BPRs. There are many reasons for this, but the most important one has caused problems that do not accurately reflect the requirements of various stakeholders. In this paper, we will apply the BPR consulting methodology to a new value innovation requirements engineering process based on the Blue Ocean strategy, which is a way to create a new market without competition by customerizing potential customers by satisfying new customer expectations and needs. This paper uses a requirements engineering process that can generate customer value by applying the ERRC(Erasure Reduce Raise Create) analysis method, which is the core of the Blue Ocean Strategy Framework[1,2]. We will also apply the Six Sigma DFSS (Design For Six Sigma) methodology to improve quality and process through quantitative and systematic analysis. The proposed approach was presented to the BPR consulting to present a practical case, and the results of the empirical analysis of the system user to validate the results of BPR consulting.

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