Informatization Policy (정보화정책)

National Information Society Agency (한국지능정보사회진흥원)
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A Study on the Infusion of Public Administrative Information Systems: Focusing on the Social Security Information System

공공행정 정보시스템의 내재화에 관한 연구: 사회보장정보시스템을 중심으로

  • 박선미 (동국대 서울캠퍼스 경영정보학과) ;
  • 황경태 (동국대 서울캠퍼스 경영정보학과)
  • Received : 2018.05.15
  • Accepted : 2018.06.12
  • Published : 2018.06.29
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Abstract

This research explores the factors affecting infusion of public administrative information systems(IS) and analyzes its impact on work performance. For this purpose, the factors affecting the infusion of IS are classified into voluntary and involuntary motivations based on the self-determination theory that explains individual motivations. As factors for voluntary motivation, performance expectancy, personal innovativeness, and organizational citizenship behavior are proposed, while government influence, competitor influence, and the top-level management influence are proposed as factors for involuntary motivation. The analysis shows the voluntary motivation factors-performance expectancy, personal innovativeness, and organizational citizenship behavior-do affect infusion of IS, whereas the involuntary motivation factors-government influence, competitor influence, and the top-level management influence-have no statistically significant impact on the infusion of IS. The relationship between infusion of IS and work performance is found significant. While individuals are unable to decide on the adoption of IS in an involuntary environment such as in the case of using the public administrative IS, the results show that the factors related to individual autonomy have an important role in extended, active usage of IS beyond the mandatory level.

본 연구에서는 공공행정 정보시스템을 대상으로 정보시스템 내재화의 영향요인을 살펴보고, 정보시스템 내재화가 업무성과에 미치는 영향을 분석한다. 이를 위해 개인의 동기를 설명하는 자기결정이론을 토대로 정보시스템 내재화의 영향요인을 자발적, 비자발적 동기로 구분한다. 자발적 동기요인으로는 성과기대, 개인혁신성, 조직시민행동을, 비자발적 동기요인으로는 정부의 영향, 경쟁조직의 영향, 최고관리자의 영향을 제시하였다. 분석결과, 자발적 동기요인인 성과기대, 개인혁신성, 조직시민행동은 정보시스템의 내재화에 영향을 미치는 것으로 나타났으나, 비자발적 동기요인을 구성하는 정부의 영향, 경쟁조직의 영향, 최고관리자의 영향은 모두 유의한 영향을 미치지 않았다. 정보시스템의 내재화와 업무성과 간의 관계는 유의한 것으로 나타났다. 공공행정 정보시스템과 같이 비자발적 사용 환경에서는 정보시스템 사용여부를 개인이 결정할 수는 없지만, 의무적 사용수준을 넘어선 적극적 활용은 개인의 자율성과 관련된 요인들이 중요한 역할을 수행하는 것으로 분석되었다.

Keywords

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