Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Comparison of Psychiatric and Clinical Nurses on Emotional Intelligence, Facilitative communication ability and Communication Conflicts

정신간호사와 일반간호사의 감성지능, 촉진적 의사소통능력 -및 의사소통 갈등 비교

  • Oh, Eun-Jung (Dept. of Nursing, Wonkwang Health Science University) ;
  • Choi, Hye-Kyung (Dept. of Nursing, College of Medicine, Wonkwang University)
  • 오은정 (원광보건대학교 간호학부) ;
  • 최혜경 (원광대학교 의과대학 간호학과)
  • Received : 2018.04.04
  • Accepted : 2018.05.20
  • Published : 2018.05.28
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Abstract

The purpose of this study was to compare emotional intelligence, facilitative communication ability and communication conflict among psychiatric nurse and clinical nurse to improve nurse's emotional intelligence and facilitative communication ability in each clinical field, it was attempted to provide basic data to search for alternatives to reduce communication conflict. Data were analyzed using ANCOVA with SPSS/WIN 20. Finally, emotional intelligence, facilitative communication ability and communication conflicts in clinical nurses higher than psychiatric nurses. These results indicate that need to develope a variety of clinical programs to promote facilitative communication ability and to enhance emotional intelligence of psychiatric nurses and to reduce communication conflicts of clinical nurses.

본 연구의 목적은 정신간호사와 일반간호사를 대상으로 감성지능, 촉진적 의사소통능력 및 의사소통갈등을 비교 확인함으로써 각 임상실무 영역에서의 간호사의 감성지능과 촉진적 의사소통능력을 향상시키고, 의사소통갈등을 감소시키기 위한 대안을 모색하는데 기초자료를 제공하기 위해 시도되었다. 두 집단의 감성지능, 촉진적 의사소통능력과 의사소통갈등을 비교 평가하기 위해서 ANCOVA 분석을 수행하였다. 연구결과, 일반간호사의 감성지능, 촉진적 의사소통능력 및 의사소통 갈등 점수가 정신간호사 보다 높게 나타났다. 따라서 정신간호사의 감성지능과 촉진적 의사소통능력을 증진시키기 위한 프로그램 및 일반간호사의 의사 소통 갈등을 감소시키기 위한 임상현장 교육프로그램 개발을 제언한다.

Keywords

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