Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Improvement Index of Smart Public Services to Advance Information Accessibility for the Elderly

고령자 정보접근성 향상을 위한 스마트 공공서비스 지표

  • Kim, Mi-Yun (Dept. of Design, Living Environment Design Major, Seoul Digital University) ;
  • Byun, Sung-Jun (Dept. of Geo-information Engineering, Sejong University)
  • 김미연 (서울디지털대학교 디자인학부 생활환경디자인전공) ;
  • 변성준 (세종대학교 공간정보공학과)
  • Received : 2018.03.06
  • Accepted : 2018.05.20
  • Published : 2018.05.28
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Abstract

Recently, public service for the improvement of quality of life and life support such as safety, aging, disaster, welfare, housing, economy, urban environment, traffic etc are actively developed based on open public data, and the spread of the network and the necessity of everyday life, smartphones are playing a role in providing public services. Currently, the development of science is changing the life expectancy of human beings and changing into social structure in which aged people become bigger due to various social conditions and low fertility and aging problems. However, the elderly who do not have easy access to information are very uncomfortable in dealing with mobile devices with very low accessibility and utilization of public services provided by mobile phones. Therefore, this study recategorizes the condition of the elderly presented in the previous study and identifies the problem through case analysis provided for the elderly. Also, we summarize the hierarchy of the core items of the existing interface design and derive it as an improvement index of the public service design for the improvement of the information accessibility of the elderly, and propose a design method to improve the utilization of the public service provided through the mobile device.

최근 개방된 공공 데이터를 기반으로 안전, 노령화, 재난재해, 복지, 주택, 경제, 도시환경, 교통 등 삶의 질 향상 및 생활지원을 위한 공공서비스 개발이 활발히 진행되고 있으며, 네트워크 확산과 일상생활의 필수품인 스마트폰은 공공서비스를 제공하는 플랫폼 역할을 하고 있다. 과학의 발달로 인해 인간의 수명은 늘어나고 여러 사회적 여건 변화와 저출산 고령화 문제로 고령계층이 비대해지는 사회구조로 변화되고 있다. 그러나 정보접근이 쉽지 않은 노약자는 모바일폰을 통해 제공되는 공공서비스의 접근성과 활용도가 매우 낮고 휴대기기를 다루는데 미숙하다. 따라서 본 연구는 선행연구에서 제시된 고령층의 상태조건을 재분류하고 고령자를 위해 제공되는 사례분석을 통해 문제점을 파악한다. 또한 기존 인터페이스 설계의 핵심항목 위계를 정리하여 노인 정보접근성 향상을 위한 공공서비스 설계의 개선지표를 도출하고 모바일 기기를 통해 제공되는 서비스 활용도를 높이기 위한 방안을 제안하고자 한다.

Keywords

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