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Korean Society of Muscle and Joint Health (대한근관절건강학회)
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Comparative Study of Clinical Nurses' Role Conflict, Emotional Labor and Nursing Performance between Comprehensive Nursing Care Service Wards and General Wards

간호·간병통합서비스 병동과 일반병동 간호사의 역할갈등, 감정노동, 간호업무성과 비교

  • Kim, Taejin (Graduate School, Dong-A University) ;
  • Yu, Jungok (Department of Nursing, Dong-A University)
  • Received : 2018.01.16
  • Accepted : 2018.04.02
  • Published : 2018.04.30
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Abstract

Purpose: The purpose of this study was to compare the role conflict, emotional labor, and nursing performance outcomes among nurses in comprehensive nursing care service wards and general wards. Methods: Data were collected 10 hospitals located in B city that operated a comprehensive nursing care service for more than one year. A total of 237 nurses were included in this study: 118 in comprehensive nursing care service wards and 119 in general wards. Data were collected using questionnaires and statistically analyzed with $x^2$ test and t-test. Data were analyzed using SPSS win 22.0 program. Results: Role conflict was lower among nurses in comprehensive nursing care wards than in general wards, and the difference was statistically significant. Conclusion: Therefore, organizational support interventions, such as sufficient understanding of others' roles and on-the-job training on nursing, should be planned to reduce role conflict and emotional labor, and systems and policies should be established to improve nursing performance outcomes.

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References

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