Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Effects of Job burn-out, Emotional labor on Mental Health of Mental Health Professionals -Focusing on Moderating Effect Model of Resilience-

정신건강전문요원의 직무소진과 정서노동이 정신건강에 미치는 영향 -회복탄력성의 조절효과 모형을 중심으로-

  • Kim, Myo-Jung (The Department of psychiatry, Bundang CHA Medical Center, CHA Medical School / The Department of Social Welfare, Catholic University) ;
  • Kim, Keun-Hyang (Department of Psychology, Daegu University)
  • 김묘정 (차의과학대학교 분당차병원 정신건강의학과.가톨릭대학교 사회복지학과) ;
  • 김근향 (대구대학교 심리학과)
  • Received : 2018.01.02
  • Accepted : 2018.04.20
  • Published : 2018.04.28
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Abstract

The purpose of this study is to investigate of mental health professionals regarding job burnout, emotional labor and mental health by verifying the moderating effect of resilience. Results from analyzing 1,020 mental health professionals(certified people with 1st, 2nd grade licence in nursing, social welfare, and psychology) collected in the academic service studies by the National Mental Health Education Research Center in 2014 showed that job burnouts and emotional labor both had negative correlation with mental health, but in cases of analyzing moderating effects in resilience, only job burnout presented significant results. Accordingly, the results indicated that resilience could buffer the danger of mental health of mental health workers from job burnouts and emotional laboring. This study shows that it is important to care about the mental health of not only the people who receive mental health care services, but also the mental health care professionals who provide services. It also shows that the research has to be conducted with convergence considering both sides. Measures regarding the mental health care of mental health professionals were further discussed based on the results of this study.

본 연구의 목적은 정신건강전문요원의 직무소진 및 정서노동과 정신건강의 관계에서 회복탄력성의 조절효과를 검증하는 것이다. 2014년 국립정신보건교육 연구센터의 학술용역연구에서 수집된 정신건강전문요원(간호, 사회복지, 임상심리의 3개 직역 각 1 2급 자격자) 1,020명의 자료를 분석한 결과, 직무소진과 정서노동 모두 정신건강과 유의한 부적 상관을 보였지만 회복탄력성의 조절효과 분석에서는 직무소진에서만 유의한 결과를 보였다. 따라서 정신건강 종사자들이 직무소진으로 인한 정신건강이 저하될 위험성을 회복탄력성이 완충시켜 줄 수 있음이 시사되었다. 본 연구는 정신건강 서비스 대상자들의 정신건강 뿐만 아니라 정신건강 서비스 제공자인 정신건전문요원들의 정신건강에도 동시에 주의를 기울여야 함을 강조하는 연구로서 정신건강 서비스에 관한 연구가 양측 모두에서 융합적으로 이루어져야 함을 보여준다. 본 연구결과를 바탕으로 정신건강전문요원을 비롯한 정신건강 분야 종사자들의 정신건강 관리에 관한 방안 등이 추가로 논의되었다.

Keywords

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