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Trends Analysis and Future Direction of Business Process Automation, RPA(Robotic Process Automation) in the Times of Convergence

융복합 시대의 비즈니스 프로세스 자동화, RPA(Robotic Process Automation) 동향분석 및 미래방향

  • Received : 2018.09.28
  • Accepted : 2018.11.20
  • Published : 2018.11.28

Abstract

In this era that technology is replacing human labor is coming. Like the introduction of Factory Automation and Smart Factory to enhance the productivity in manufacturing works in companies, RPA (Robotic Process Automation) is being applied to strengthen the competiveness in service & office work of companies. But, RPA itself is not mature enough to be the specific technology or solution, but burgeoning as the conceptual technology alternatives to automate the business process harnessed with the concept of software robots, artificial intelligence etc. The biggest difference that the introduction of RPA can make is the transition of the work based on 'human labor', to the 'digital labor' that could result in the replacement of human labor itself with that. Considering this kind of impact to change the concept of labor, the discussion for the future policy for this is inevitable. In this paper, beginning from the overview of RPA, relevant concerns & consideration for the application of RPA will be described based on the understanding of industrial & technology trends and expected future of RPA.

인간의 노동을 기술이 대체하는 시대가 도래하고 있다. 제조영역에서 기업의 생산성을 증대시키기 위해 공장자동화(Factory Automation, FA) 및 스마트 팩토리(Smart Factory, SF)를 도입하는 것처럼, 서비스 영역 및 사무업무 영역에서도 RPA(Robotic Process Automation) 도입을 통해 기업의 경쟁력을 강화시키고 있다. 하지만, RPA 자체는 어디까지나 개념일 뿐 특정한 기술과 솔루션을 의미하지는 않으며, 소프트웨어 로봇이나 인공지능 개념을 기반으로 비즈니스 프로세스를 자동화하는 기술들의 새로운 개념이라고 할 수 있다. RPA도입 전후의 가장 큰 차이점은, 인간노동(Human Labor) 중심의 업무수행에서 디지털노동(Digital Labor)으로 사람의 노동력 자체를 대체한다는 것에 있다. 이렇듯 노동에 대한 시대적 개념이 변함에 따라, 미래 변화에 대한 정책적 논의가 필요한 시점이라 사료된다. 본 논문에서는 RPA에 대해 개괄적으로 살펴본 후, 산업동향 및 기술동향, 그리고 RPA 미래방향에 대한 이해를 통해 우리가 준비해야 할 고민에 대해 살펴보고자 한다.

Keywords

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Fig. 1. Difference Between Manual Process and Robotic Process

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Fig. 2. Development Steps for Work Productivity

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Fig. 3. Cost reduction by level of productivity improvement

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Fig. 4. Priority of Strategic Objectives

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Fig. 5. Analysis of Achievement of Corporate Objectives

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Fig. 6. Market Size of RPA

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Fig. 7. Survey on Scale of Robot Implement

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Fig. 8. Example Of Account Closing Process

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Fig. 10. RPA Solution Market Share Status

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Fig. 11. RPA Solution in Google Trends(Blue : UiPath / Red : Blue Prism / Yellow : Automation Anywhere)

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Fig. 12. Comparison of RPA Solution Considering Cognitive Automation Aspects and Broad Capability Aspects

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Fig. 13. Example of Routine Operation,Workflow

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Fig. 14. Methodology of RPA Implement

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Fig. 15. Comparison between Before/After RPA Implement and Cognitive Technology Application

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Fig. 16. Future Direction of RPA

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Fig. 9. Six Comparison Criteria of RPA Solutions Functions

Table 1. Global Examples of RPA Implement

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Table 2. Domestic Examples of RPA Implement

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Table 3. Domestic status of Robot Implement

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Table 4. Chatbot in Financial Services

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Table 5. Potential Application Field of RPA

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Table 6. Example of Global Investment-Robot Advisor

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