Knowledge Management Research (지식경영연구)

The Knowledge Management Society of Korea (한국지식경영학회)
권호 표지
DOI QR코드

DOI QR Code

Analyzing the Importance and Priority of Safety Information in Walking Tourism: Focusing on Open Data Utilization

도보여행 안전정보의 유형별 중요도 및 우선순위 도출: 오픈데이터 활용을 중심으로

  • 함주연 (경희대학교 호텔관광대학) ;
  • 최수정 (전남여성플라자 여성일자리지원팀) ;
  • 구철모 (경희대학교 호텔관광대학)
  • Received : 2017.12.06
  • Accepted : 2018.03.02
  • Published : 2018.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

The tourism industry is now changing to smart tourism, which maximizes tourists' overall tourism experience with the use of advanced mobile technologies and emphasizes the utilization of tourism information. Despite the quantitative expansion of the tourism industry, there is a lack of academic and practical discussion on tourism safety. Especially, in the context of walking tourism, tourists are more likely to be exposed to natural or social disasters and emergencies. Therefore, it is necessary to build a system that can provide walking tourists with safety information not only on dangerous factors which are anticipated to be confronted during a walking trip in advance but also on specific dangers in real time. Under the circumstances, this study seeks to identify the types of tourism safety information that can be offered by using publicly available open data, drawing on the safety information framework on the walking tourism that is presented in Choi et al. (2017)'s study. More specifically, this study focuses on the use of open data which is provided by the Korean government. Furthermore, this study verifies the types of safety information that are most urgently needed in walking travel situations. Specifically, this study aims to derive the importance and priority of each type of safety information for a walking trip by applying the analytic hierarchy process (AHP) analysis. For this, we collected 35 questionnaires from walking tour operators (practitioners) and walking tourists. The main results are as follows. First, natural disaster information is the most important factor in the top-level factor of safety information for walking tourists, followed by social disaster, life safety, and exhibition (security crisis) information. Second, information on natural disasters, environmental pollution, and weather is considered to be important at the sub-level factor. Lastly, the noteworthy result of this study is that the importance of each type of safety information varies depending on the walking tour operators (practitioners) and the walking tourists. That is, there is a recognition difference between the operator (practitioner) and the user in the importance and priority of the safety information of the walking trip. Therefore, it is necessary to develop policies and services reflecting the opinions of potential users when providing safety information so that the most importantly recognized information can be provided first.

Keywords

References

  1. 경남발전연구원 2012. 경남의 해안도보여행길 조성 방안.
  2. 구철모, 유문정, 전유희, 이지민, 정남호 2016. "관광경험에서의 스마트폰 활용 행태와 사용자 임파워먼트와의 관계에 관한 연구: 중국인을 대상으로," 지식경영연구 (17:1), pp. 155-174.
  3. 김동성, 김종우, 이홍주, 강만수 2017. "공공부문 데이터의 경제적 가치평가 연구: 소상공인 신용보증 데이터 사례," 지식경영연구 (18:1), pp. 67-81. https://doi.org/10.15813/kmr.2017.18.1.004
  4. 김상범, 서정원 2016. "관광위기영향에 대한 여행업계의 태도와 행동의도 관계 연구 - 메르스(MERS-CoV) 발생을 중심으로," 관광연구저널 (30:11), pp. 109-119.
  5. 김소은, 심연숙 2011. "서울시 도보관광 활성화에 관한 연구," 관광레저연구 (23:7), pp. 43-60.
  6. 남윤섭, 임화순 2011. "AHP를 이용한 MICE 다목적 홀 입지선정에 관한 연구 - 제주지역을 중심으로," 국토지리학회지 (45:1), pp. 125-136.
  7. 문화체육관광부 2010. 도보여행 활성화에 따른 파급 효과 분석, 문화체육관광부 보고서.
  8. 박영아, 현용호 2009. "도보여행 동기에 관한 탐색적 연구; 제주도 '올레길'을 중심으로," 한국관광학회지 (33:7), pp. 75-93.
  9. 변경화, 김영덕 2016. "도보여행자의 심리적 안전에 영향을 미치는 도보길 환경과 정보시설물의 설치 현황," 한국농촌건축학회논문집 (18:3), pp. 25-34. https://doi.org/10.14577/kirua.2016.18.3.25
  10. 산림청 2007. 등산지원기본계획 2007-2017.
  11. 서형준 2017. "국내 공공데이터 개방수준을 통해서 본 OECD의 Open, Useful, Reusable Government Data Index에 대한 비판적 논의: Open Data Barometer와의 비교를 중심으로," 정보화정책 (24:2), pp. 43-67. https://doi.org/10.22693/NIAIP.2017.24.2.043
  12. 염명하 2014. "재난으로 인한 한국의 관광안전 이미지 변화 연구 - 세월호 침몰사고를 중심으로," 관광연구 (29:5), pp. 275-296.
  13. 유지윤 2013. "위기의 시대, 관광 위기의 전략적 관리가 필요하다," 한국관광정책 (51), pp. 32-41.
  14. 이창효 2002. 다기준 의사결정론, 서울: 세종출판사.
  15. 장용운 2013. "서울시 도보관광 활성화 방안에 관한 탐색적 연구," 관광서비스연구 (12:1), pp. 65-80.
  16. 조근태 2002. "기술대안의 전략적 평가를 위한 AHP적용에 있어서 평가자 신뢰성을 고려한 가중치 통합," 경영과학 (19:2), pp. 139-153.
  17. 조근태, 조용곤, 권철신 2003. 앞서가는 리더들의 계층분석적 의사결정, 경기: 동현출판사.
  18. 최수정, 함주연, 구철모 2017. "스마트 관광 시대에 국내 도보여행을 위한 안전정보 프레임워크 개발 및 적용," 정보시스템연구 (26:3), pp. 247-271.
  19. 한상린, 이성호, 문지효 2014. "서울시 유통산업의 지역경제적 파급효과 분석," 유통연구 (19:3), pp. 27-46.
  20. 한하민, 고일상, 최수정, 장정주 2009. "BSC 관점에 서 AHP 기법을 이용한 신기술 평가 및 선정에 관한 연구 - 광산업 신기술보육사업을 중심으로," 정보시스템연구 (18:1), pp. 97-115.
  21. 행정자치부 공공정보정책과 2016. 정부3.0 공공데이터, 이젠 사업할 땐 필수 - 식품안전.부동산거래 등 파급효과 큰 '국가중점데이터' 개방 성과 공유대회 -, 행정자치부 보도자료 2016.11.11.
  22. 황주성 2016. "공공데이터 개방정책의 효과에 대한 분석, 선형 모델인가 생태계 모델인가?," 한국지역정보화학회지 (19:2), pp. 1-28.
  23. Attard, J., Orlandi, F., Scerri, S., and Auer, S. 2015. "A systematic review of open government data initiatives," Government Information Quarterly (32:4), pp. 399-418. https://doi.org/10.1016/j.giq.2015.07.006
  24. Ayre, L. B., and Craner, J. 2017. "Open Data: What It Is and Why You Should Care," Public Library Quarterly (36:2), pp. 173-184. https://doi.org/10.1080/01616846.2017.1313045
  25. Bruce, G. L., Wasil, E. A., and Harker, P. T. 1989. The Analytic Hierarchy Process: Applications and Studies, Springer-Verlag.
  26. Buhalis, D. and Law, R. 2008. "Progress in information technology and tourism management: 20 years on and 10 years after the Internet-The state of eTourism research," Tourism Management (29:4), pp. 609-623. https://doi.org/10.1016/j.tourman.2008.01.005
  27. Chatfield, A. T., and Reddick, C. G. 2017." A longitudinal cross-sector analysis of open data portal service capability: The case of Australian local governments," Government Information Quarterly (34), pp. 231-243. https://doi.org/10.1016/j.giq.2017.02.004
  28. Choi, S., Ham, J., and Koo C. 2017. "Developing and Applying a Framework for Safety in Domestic Walking Tourism," The Journal of Information Systems (26:3), pp. 247-271. https://doi.org/10.5859/KAIS.2017.26.3.247
  29. Gossling, S. 2016. "Tourism, information technologies and sustainability: an exploratory review," Journal of Sustainable Tourism (25:7), pp. 1-18.
  30. Gretzel, U. 2011. "Intelligent Systems in Tourism: A Social Science Perspective," Annals of Tourism Research (38:3), pp. 757-779. https://doi.org/10.1016/j.annals.2011.04.014
  31. Gretzel, U., Koo, C., Sigala, M., and Xiang, Z. 2015. "Special issue on smart tourism: convergence of information technologies, experiences, and theories," Electronic Markets (25:3), pp. 175-177. https://doi.org/10.1007/s12525-015-0194-x
  32. Gretzel, U., Sigala, M., Xiang, Z., and Koo, C. 2015. "Smart Tourism: Foundations and Developments," Electronic Markets (25:3), pp. 179-188. https://doi.org/10.1007/s12525-015-0196-8
  33. Ham, J., Lee, J. N., Kim, D., and Choi, B. 2015. "Open Innovation Maturity Model for the Government: An Open System Perspective," in Proceedings of Thirty Sixth International Conference on Information Systems (ICIS 2015), Fort Worth, Texas, USA.
  34. Harker, P. T., and Vargas, L. G. 1987. "The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process," Management Science (33:11), pp. 1383-1403. https://doi.org/10.1287/mnsc.33.11.1383
  35. Koo, C., Pa rk, J., and L ee, J. N. 2017. "Smart Tourism: Traveler, Business, and Organizational Perspectives," Information & Management (54), pp. 683-686. https://doi.org/10.1016/j.im.2017.04.005
  36. Maccani, G., Donnellan, B., and Helfert, M. 2015. "Open data diffusion for service Innovation: An inductive case study on cultural open data services," in proceedings of Pacific Asia Conference on Information Systems (PACIS 2015), Paper 173, Singapore.
  37. Machova, R., and Lnenicka, M. 2017. "Evaluating the Quality of Open Data Portals on the National Level," Journal of Theoretical and Applied Electronic Commerce Research (12:1), pp. 21-41.
  38. Nam, T. 2015. "Challenges and Concerns of Open Government: A Case of Government 3.0 in Korea," Social Science Computer Review (33:5), pp. 556-570. https://doi.org/10.1177/0894439314560848
  39. Saaty, T. L. 1979. "Applications of analytical hierarchies," Mathematics and Computers in Simulation (21:1), pp. 1-20. https://doi.org/10.1016/0378-4754(79)90101-0
  40. Saaty, T. L. 1980. The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation. New York: McGraw-Hill.
  41. Saaty, T. L. 1983. "Priority Setting in Complex Problems," IEEE Transaction on Engineering Management (30:3), pp. 140-155. https://doi.org/10.1109/TEM.1983.6448606
  42. Saaty, T. L., and Vargas, L. G. 1982. The Logic of Priorities, Kluwer-Nijhoff Publishing.
  43. Sadiq, S., and Indulska, M. 2017. "Open data: Quality over quantity," International Journal of Information Management (37:3), pp. 150-154. https://doi.org/10.1016/j.ijinfomgt.2017.01.003
  44. Safarov, I., Meijer, A., and Grimmelikhuijsen, S. 2017. "Utilization of open government data: A systematic literature review of types, conditions, effects and users," Information Polity (22), pp. 1-24. https://doi.org/10.3233/IP-160012
  45. Sonmez, S. F., and Graefe, A. R. 1998. "Determining future travel behavior from past travel experience and perceptions of risk and safety," Journal of Travel Research (37:2), pp. 171-177. https://doi.org/10.1177/004728759803700209
  46. The World Wide Web Foundation 2017. Open Data Barometer 4th Edition - Global Report.
  47. Wang, H. J., and Lo, J. 2016. "Adoption of open government data among government agencies," Government Information Quarterly (33:1), pp. 80-88. https://doi.org/10.1016/j.giq.2015.11.004
  48. Yang, T. M., and Wu, Y. J. 2016. "Examining the socio-technical determinants influencing government agencies' open data publication: A study in Taiwan," Government Information Quarterly (33:3), pp. 378-392. https://doi.org/10.1016/j.giq.2016.05.003
  49. Zahedi, F. 1990. "A method for quantitative evaluation of expert systems," European Journal of Operational Research (48:1), pp. 136-147. https://doi.org/10.1016/0377-2217(90)90070-R
  50. Zuiderwijk, A., and Janssen, M. 2013. "A coordination theory perspective to improve the use of open data in policy-making," in International Conference on Electronic Government (pp. 38-49). Springer, Berlin, Heidelberg.

Cited by

  1. 디지털 헬스케어 생태계 활성화를 위한 라이프로그 공통데이터 참조모델 vol.19, pp.4, 2018, https://doi.org/10.15813/kmr.2018.19.4.009