Journal of Internet of Things and Convergence (사물인터넷융복합논문지)

The Korea Internet of Things Society (한국사물인터넷학회)
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The Relation among Experience of Verbal Abuse, Emotional Labor, Emotional Intelligence, Social Support and Turnover Intention of Hospital Nurses.

병원간호사의 언어폭력 경험, 감정노동, 감성지능 및 사회적 지지와 이직의도와의 관계

  • Park, An-Na (Department of Nursing Science, Graduate School of Nursing, Sungshin University)
  • 박안나 (성신여자대학교 대학원 간호학과)
  • Received : 2018.11.30
  • Accepted : 2018.12.23
  • Published : 2018.12.31
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Abstract

The purpose of this study is to understand the relation among experience of verbal abuse, emotional labor, emotional intelligence, social support and turnover intention of hospital nurses. The survey was conducted with 189 hospital nurses working at general hospital in the city of S. The data was collected by using structured questionnaires as research tools from November 17, 2015 to November 27, 2015. The collected data was analyzed by using SPSS ver. 18.0 program. As a result of the correlation analysis between the nurse 's experience of verbal abuse, emotional labor, emotional intelligence, social support and turnover intention, the turnover intention of the nurse was a significantly positive correlation between the experiences of verbal abuse from the doctor, nurses, patients, and the caregiver and the emotional labor. Also, There is a significantly negative correlation between emotional intelligence and social support. In order to identify the factors influencing the turnover intention of the subjects, multiple regression analysis was performed. The statistically significant variables were emotional labor & the ER in the working department.

본 연구의 목적은 병원 간호사의 언어폭력 경험 정도를 파악하고 감정노동, 감성지능 및 사회적 지지가 이직의도에 미치는 영향을 파악하고자 실시되었다. 본 연구는 S시 소재 일개병원에 근무하는 간호사 189명을 대상으로 2015년 11월 17일부터 2015년 11월 27일까지 구조화된 설문지를 사용하여 각 병동과 외래, 특수부서들을 직접 방문하였으며, 수집된 자료는 SPSS (statisical Packageds for the Social Sciences) version 18 통계 분석 프로그램을 이용하여 분석하였다. 간호사의 언어폭력 경험, 감정노동, 감성지능, 사회적 지지 및 이직의도 간의 상관관계를 파악하기 위하여 상관관계분석을 실시한 결과 간호사의 이직 의도는 의사로부터의 언어폭력 경험, 간호사로부터의 언어폭력 경험, 환자·보호자로부터의 언어폭력 경험과 감정노동과는 유의미한 정적상관관계가 있는 것으로 나타났으며 감성지능과 사회적 지지와는 유의미한 부적상관관계가 있는 것으로 나타났다. 대상자의 이직의도에 영향을 미치는 요인을 확인하기 위해 단계별 다중회귀분석을 실시한 결과 통계적으로 유의한 영향을 미치는 변수는 감정노동으로 나타났고, 근무부서에서 응급실이 내과계 병동에 비해 이직의도가 낮은 것으로 나타났다.

Keywords

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