Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study of the Factors Affecting Expected Benefits of Medical Services via Telemedicine

원격의료서비스에 대한 기대 편익 인식에 영향을 미치는 요인에 관한 연구

  • Kim, Seong-eun (Graduate School of Interaction Design, Hallym University) ;
  • Noh, Ghee-Young (School of Media Communication, Hallym University) ;
  • Choi, Jounghwa (Dept. of Advertising & Public Relations, Hallym University)
  • 김성은 (한림대 인터랙션디자인학과) ;
  • 노기영 (한림대 미디어커뮤니케이션학부) ;
  • 최정화 (한림대 광고홍보학과)
  • Received : 2017.08.22
  • Accepted : 2017.11.20
  • Published : 2017.11.28
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Abstract

The present study explored factors that influence consumers' benefit expectancy about telemedicine service. Responses from a national online survey of 927 adults (aged 19-59), collected in January 2016, were analyzed with multiple regression analysis. The results revealed: (1) Health consciousness positively influenced all three benefit expectancies (all ps < .05); (2) Doctor-patient communication efficacy positively influenced expectancy for convenience improvement (${\beta}=.107$, p < .01) and service quality improvement (${\beta}=.086$, p < .05); (3) Use of health-related smart applications contributed to positive expectancy for service quality improvement (${\beta}=.081$, p < .05) and cost-saving (${\beta}=.067$, p < .05). Some of the relationships were moderated by gender and residence. This convergence study, which examined public's perception about telemedicine from the perspectives of consumer psychology, media, and public health, provides practical implications to promote telemedicine service and educate consumers about it.

본 연구는 의료소비자의 건강관련 심리요인(건강 의식, 의사-환자 커뮤니케이션 효능감) 및 건강관련 행위적 특성(대형 종합병원 선호, 스마트 기기 건강앱 이용 정도)이 원격의료서비스에 대한 기대 편익 인식(이용 편의성, 의료의 질향상, 의료서비스 비용 절감)에 어떠한 영향을 미치는지를 탐색했다. 2016년 1월 만 19세 이상 60세 미만 성인을 대상으로 실시한 온라인 설문조사 응답(N = 927)을 이용하여 다중 회귀 분석한 결과, 건강 의식은 세 가지 기대 편익 인식 모두에 정적인 영향을 미치는 것으로 나타났다(모든 p < .05). 의사-환자 커뮤니케이션 효능감은 이용 편의성(${\beta}=.107$, p < .01)과 의료서비스 질 향상 인식(${\beta}=.086$, p < .05)에 정적인 영향력을 보였으며 스마트 기기 건강앱 이용 정도 또한 의료의 질 향상(${\beta}=.081$, p < .05)과 비용 절감 인식(${\beta}=.067$, p < .05)에 정적인 영향을 미쳤다. 이와 더불어 성별과 지역이 이러한 관계를 일부 조절하는 것으로 나타났다. 원격의료에 대한 공중의 인식을 소비심리, 미디어 및 보건학의 융복합적 관점에서 탐색한 본 연구는 향후 의료소비자 대상 원격의료 관련 홍보 및 교육 전략에 대한 실무적 함의를 제공한다.

Keywords

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