Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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The Effect of Mindfulness on Their Organizational Commitment of Flight Attendants: Focused on the Mediating Effect of Job Satisfaction

국내 항공사 객실승무원의 마음챙김이 조직몰입에 미치는 영향: 직무만족의 매개효과를 중심으로

  • Lee, Ju-Yang (Division of tourism, Baekseok Culture University) ;
  • Lim, Jae-Moon (Division of tourism, Baekseok Culture University)
  • 이주양 (백석문화대학교 관광학부) ;
  • 임재문 (백석문화대학교 관광학부)
  • Received : 2017.08.23
  • Accepted : 2017.11.20
  • Published : 2017.11.28
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Abstract

The study empirically investigates the effect of mindfulness on their job satisfaction and organizational commitment of flight attendants focused on the mediating effect of job satisfaction between mindfulness and organizational commitment. Data was collected at Incheon and Jeju international airport from flight attendants working on international flight of domestic airlines. The results of this study reveal that concentration among the sub-factors of mindfulness had positive effects on job satisfaction and organizational commitment. And job satisfaction partially mediated between the sub-factor of mindfulness and organizational commitment. In order for flight attendants to avoid habitual behaviors and to increase concentration while on duty, it is important to work together to remind one another of next step of service that immediately follows and complete a checklist at the end of each step of service.

본 연구는 국내 항공사 객실승무원들을 대상으로 마음챙김이 직무만족과 조직몰입에 미치는 영향을 살펴본 후 마음챙김과 조직몰입 간 관계에서 직무만족의 매개효과를 검증하기 위해 수행되었다. 자료수집을 위해 국내 대형항공사와 저비용항공사 소속 객실승무원들 중 국제선 항공기 담당 객실승무원을 대상으로 인천국제공항과 제주국제공항 및 항공기 내에서 설문조사를 실시하였다. 분석 결과 첫째, 마음챙김의 하위요인 중 주의집중 요인은 직무만족과 조직몰입에 모두 유의한 정(+)의 영향을 미치는 중요한 요인으로 확인되었다. 둘째, 마음챙김과 조직몰입 간 관계에서 직무만족의 매개효과 검증 결과, 직무만족은 부분매개 역할을 하는 것으로 나타났다. 따라서 객실승무원들이 유사한 업무의 반복으로 인해 발생되는 자동적 행동 습관을 방지하고 주의집중을 높이기 위해서는 업무수행 시 다음단계에 진행될 서비스 절차를 상기시키고, 매 서비스 종료 시점에 수행 완료 여부 및 특이사항 유 무를 상호 확인하는 절차가 필요할 것으로 사료된다.

Keywords

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