Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Convergent Factors Related to Job Burnout among Hospital Administrative Staff

병원행정직의 직무소진과 관련된 융복합적 요인

  • Kim, Seung-Hee (Dept. of Health Administration, Vision University of Jeonju) ;
  • Bae, Sang-Yun (Dept. of Health Administration, Vision University of Jeonju)
  • 김승희 (전주비전대학교 보건행정학과) ;
  • 배상윤 (전주비전대학교 보건행정학과)
  • Received : 2017.08.21
  • Accepted : 2017.10.20
  • Published : 2017.10.28
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Abstract

This study is executed to investigate convergent factors to job burnout(MBI-GS: Maslach Bunout Inventory-General Survey) among hospital administrative staff. The survey was administered to 201 staff from 9 general hospitals located in J area from Jul. 3rd, 2017 to Jul. 29th, 2017. The structured self-administered questionaries were used. The hierarchical multiple regression analysis shows the following results. The MBI-GS of respondents turned out to be significantly higher in following groups: a group in which Organizational Commitment Questionnaire(OCQ) is lower, a group in which Type A Behavior Pattern(TABP) is higher, a group in which depression(CES-D: Center for Epidemiologic Studies Depression scale) are higher. The results show explanatory power of 52.1%. The results of the study indicate that the efforts, to increase OCQ, and to decrease TABP and CES-D, are required to improve the MBI-GS among hospital administrative staff. The results are expected to be useful for the program and human resource management to related to the MBI-GS among HAS. In the following study, the analysis of structural equation modeling about additional factors of the MBI-GS among hospital administrative staff will be needed.

본 연구는 병원행정직의 직무소진(MBI-GS: Maslach Bunout Inventory-General Survey)과 관련된 융복합적 요인들을 조사하고자 수행되었다. 조사대상은 임의로 선정된 J지역 9개 종합병원의 재직자 201명으로 하였으며, 자료수집은 2017년 7월 3일부터 2017년 7월 29일까지 무기명 자기기입식 설문지를 통해 이루어졌다. 위계적 다중회귀분석 결과, 조직헌신(OCQ: Organizational Commitment Questionnaire) 점수가 낮을수록, A형행동유형(TABP: Type A Behavior Pattern) 점수가 높을수록, 우울수준(CES-D: Center for Epidemiologic Studies Depression scale)이 높을수록 직무소진이 높았으며 이들의 설명력은 52.1%이었다. 이상의 연구결과를 볼 때, 병원행정직의 직무소진을 낮추기 위해서는 조직헌신을 높이고, A형행동유형과 우울수준을 낮추는 노력이 필요하다. 이러한 결과는 병원행정직의 직무소진을 낮추는 프로그램 및 인적자원관리에 활용이 기대된다. 향후연구에서는 병원행정직의 직무소진에 영향을 미치는 추가요인에 대한 구조방정식 모형의 분석이 필요하다.

Keywords

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