The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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The Effects of the Perception of Quality Improvement in Health Care and Operational Performance on Customer Orientation and Job Performance after Healthcare Accreditation

의료기관인증제 시행 후 의료 질 향상과 운영성과에 대한 인식이 고객지향성 및 직무성과에 미치는 영향

  • Jang, Won-Hyuk (Bumin Hospital) ;
  • Lee, Seung-Jae (Department of Health Science Graduate School, Kosin University) ;
  • Yi, Sun-Chan (Department of Health Science Graduate School, Kosin University) ;
  • Ryu, Hwang-Gun (Department of Health Care Administration, Kosin University)
  • 장원혁 (부민병원) ;
  • 이승재 (고신대학교 대학원 보건과학과) ;
  • 이선찬 (고신대학교 대학원 보건과학과) ;
  • 류황건 (고신대학교 의료경영학과)
  • Received : 2017.04.14
  • Accepted : 2017.05.22
  • Published : 2017.06.30
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Abstract

Objectives : This study aimed to identify the perception of quality improvement in health care and operational performance after the implementation of the Healthcare Accreditation. Methods : Data were collected from 5 hospitals that have experienced the 2th Healthcare Accreditation in Busan, South Korea. A Likert 5-point scale was used to measure the research variables and a structured questionnaire was used. Finally, 206 valid cases were analyzed using SPSS win 18.0. For hypothesis testing, hierarchical multiple regression analysis were performed. Results : The perception of quality improvement in health care after the implementation of the Healthcare Accreditation was higher than the operational performance. In the customer orientation and job performance, the perception of quality improvement in health care and operational performance had a significant influence. Conclusions : It is necessary to use the Healthcare Accreditation as a virtuous cycle of management that can ensure enforcement of workplace regulations and improve the members'ability to provide high quality medical services.

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References

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