Journal of Information Technology Applications and Management

Korea Data Strategy Society (한국데이터전략학회)
권호 표지
DOI QR코드

DOI QR Code

Are Critical Success Factors of BI Systems Really Unique?

  • Kim, Sung Kun (information systems at Business School of Chung-Ang University) ;
  • Kim, Jin Yong (Business School of Chung-Ang University)
  • Received : 2017.02.13
  • Accepted : 2017.03.31
  • Published : 2017.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

Business intelligence has been attracting much attention these days. Despite such popularity of BI systems, it is widely known that about a half of BI system projects have failed. To grasp why many BI projects end in failure and what factors would make BI projects less failure-prone, a number of BI studies were made to produce a variety of CSFs. However, there is a paucity of information on whether these CSFs are distinctive from those of typical information systems. By identifying how BI CSFs differ from CSFs of typical information systems, we would be able to explain why most BI projects are more likely to be failure. It is believed that a corrective measure about CSFs will lead to more success in future BI projects. In addition, though there have been a number of similar types of BI systems such as decision support systems and executive information systems in existence, there was no study to determine whether there is ever a discrimination between CSFs of BI systems and the similarly-titled systems. This study is to answer these questions using a literature review analysis. The findings of our study are expected to be helpful in a successful implementation of BI systems.

Keywords

References

  1. Adler, P. and Kwon, S., "Social capital : Prospects for a new concept", Academy of Management Review, Vol. 27, No. 1, 2002, pp. 17-40. https://doi.org/10.5465/amr.2002.5922314
  2. Al-Mashari, M., Al-Mudimigh, A., and Zairi, M., "Enterprise resource planning : A taxonomy of critical factors", European Journal of Operational Research, Vol. 146, No. 2, 2003, pp. 352-364. https://doi.org/10.1016/S0377-2217(02)00554-4
  3. Arnott, D. and Pervan, G., "Eight key issues for the decision support systems discipline", Decision Support Systems, Vol. 44, No. 3, 2008, pp. 657-672. https://doi.org/10.1016/j.dss.2007.09.003
  4. Bajwa, D., Rai, A., and Brennan, I., "Key antecedents of executive information system success : a path analytic approach", Decision Support Systems, Vol. 22, No. 1, 1998, pp. 31-43. https://doi.org/10.1016/S0167-9236(97)00032-8
  5. Bignell, V. and Fortune, J., Understanding Systems Failure, Manchester University Press, 1984.
  6. Bloomberg Businessweek, B., The Current State of Business Analytics : Where Do We Go from Here?, Bloomberg Businessweek Research Services (http://www.sas.com/resources/asset/busanalyticsstudy_wp_08 232011.pdf), 2011.
  7. Brender, J., Ammenwerth, E., Nykanen, P., and Talmon, J., "Factors influencing success and failure of health informatics systems : A Pilot Delphi Study", Methods Inf Med, Vol. 45, No. 1, 2006, pp. 125-36. https://doi.org/10.1055/s-0038-1634049
  8. Brossette, S., Sprague, A., Jones, W., and Moser, S., "A data mining system for infection control surveillance", Methods Archive, Vol. 39, No. 4, 2000, pp. 303-310.
  9. Chaudhuri, S., Dayal, U., and Narasayya, V., "An overview of business intelligence technology", Communications of the ACM, Vol. 54, No. 8, 2011, pp. 88-98. https://doi.org/10.1145/1978542.1978562
  10. Chen, H., Chiang, R., and Storey, V., "Business intelligence and analytics : From big data to big impact", MIS Quarterly, Vol. 36, No. 4, 2012, pp. 1165-1188.
  11. Clavier, P., Lotriet, H., and Van Loggerenberg, J., "A first step towards service-dominant logic as a new approach to overcome challenges in business intelligence", South African Journal of Economic and Management Sciences, Vol. 17, No. 2, 2014, pp. 1-12. https://doi.org/10.4102/sajems.v17i1.913
  12. Davenport, T., Harris, J., and Morison, R., Analytics at work : Smarter decisions, better results. Harvard Business Press, 2010.
  13. Dedić, N. and Stanier, C., "An evaluation of the challenges of multilingualism in data warehouse development", 18th International Conference on Enterprise Information System, 2016.
  14. Finlay, P. and Forghani, M., "A classification of success factors for decision support systems", The Journal of Strategic Information Systems, Vol. 7, No. 1, 1998, pp. 53-70. https://doi.org/10.1016/S0963-8687(98)00013-4
  15. Fortune, J. and Peters, G., "The formal system paradigm for studying failures", Technology Analysis and Strategic Management, Vol. 2, No. 4, 1990, pp. 383-390. https://doi.org/10.1080/09537329008524024
  16. Fortune, J. and White, D., "Framing of project critical success factors by a systems model", International Journal of Project Management, Vol. 24, No. 1, 2006, pp. 53-65. https://doi.org/10.1016/j.ijproman.2005.07.004
  17. Foshay, N., Yeoh, W., Boo, Y., Ong, K., and Mattie, D., "A comprehensive diagnostic framework for evaluating business intelligence and analytics effectiveness", Australasian Journal of Information Systems, Vol. 19, 2015, pp. S37-S54.
  18. Gonzales, M., "Success factors for business intelligence and data warehousing maturity and competitive advantage", Business Intelligence Journal, Vol. 16, No. 1, 2011, pp. 22-29.
  19. Grubljesic, T. and Jaklic, J., "Business intelligence acceptance : The prominence of organizational factors", Information Systems Management, Vol. 32, No. 4, 2015, pp. 299-315. https://doi.org/10.1080/10580530.2015.1080000
  20. Holland, C. and Light, B., "A critical success factors model for ERP implementation", IEEE Software, Vol. 16, No. 3, 1999, pp. 30-36. https://doi.org/10.1109/52.765784
  21. Howson, C., Successful business intelligence : Secrets to making BI a killer application, New York : McGraw-Hill, 2008.
  22. Isik, O., Jones, M., and Sidorova, A., "Business intelligence success : The roles of BI capabilities and decision environments", Information and Management, Vol. 50, No. 1, 2013, pp. 13-23. https://doi.org/10.1016/j.im.2012.12.001
  23. Kimpel, J. and Morris, R., "Critical success factors for data warehousing : A classic answer to a modern question", Issues in Information Systems, Vol. 14, No. 1, 2013, pp. 376-384.
  24. Leidecker, J. and Bruno, A., "Identifying and using critical success factors", Long Range Planning, Vol. 17, No. 1, 1984, pp. 23-32. https://doi.org/10.1016/0024-6301(84)90163-8
  25. Nah, F., Lau, J. and Kuang, J., "Critical factors for successful implementation of enterprise systems", Business Process Management Journal, Vol. 7, No. 3, 2001, pp. 285-296. https://doi.org/10.1108/14637150110392782
  26. Nahapiet, J. and Ghoshal, S., "Social capital, intellectual capital, and the organizational advantage", Academy of Management Review, Vol. 23, No. 2, 1998, pp. 242-266. https://doi.org/10.5465/amr.1998.533225
  27. Nasir, M. and Sahibuddin, S., "Critical success factors for software projects : A comparative study", Scientific Research and Essays, Vol. 6, No. 10, 2011, pp. 2174-2186. https://doi.org/10.5897/SRE10.1171
  28. Ngai, E., Law, C., and Wat, F., "Examining the critical success factors in the adoption of enterprise resource planning", Computers in Industry, Vol. 59, No. 6, 2008, pp. 548-564. https://doi.org/10.1016/j.compind.2007.12.001
  29. Nour, M. and Mouakket, S., "A classification framework of critical success factors for ERP systems implementation : A multistakeholder perspective", International Journal of Enterprise Information Systems, Vol. 7, No. 1, 2011, pp. 56-71. https://doi.org/10.4018/jeis.2011010104
  30. Olbrich, S., Poppelbuss, J., and Niehaves, B., "Critical contextual success factors for business intelligence : A Delphi study on their relevance, variability, and controllability", System Science (HICSS), 2012 45th Hawaii International Conference (4148-4157), 2012.
  31. Olszak, C., "Dynamic business intelligence and analytical capabilities in organizations", Proceedings of the e-skills for knowledge production and innovation Conference, 2014.
  32. Peppard, J., "The conundrum of IT management", European Journal of Information Systems, Vol. 16, No. 4, 2007, pp. 336-345. https://doi.org/10.1057/palgrave.ejis.3000697
  33. Petrini, M. and Pozzebon, M., "Managing sustainability with the support of business intelligence : Integrating socio-environmental indicators and organisational context", The Journal of Strategic Information Systems, Vol. 18, No. 4, 2009, pp. 178-191. https://doi.org/10.1016/j.jsis.2009.06.001
  34. Pinto, J. and Mantel, S., "The causes of project failure", IEEE Transactions on Engineering Management, Vol. 37, No. 4, 1990, pp. 269-276. https://doi.org/10.1109/17.62322
  35. Poon, P. and Wagner, C., "Critical success factors revisited : success and failure cases of information systems for senior executives", Decision Support Systems, Vol. 30, No. 4, 2001, pp. 393-418. https://doi.org/10.1016/S0167-9236(00)00069-5
  36. Popovic, A., Hackney, R., Coelho, P., and Jaklic, J., "How information-sharing values influence the use of information systems : An investigation in the business intelligence systems context", The Journal of Strategic Information Systems, Vol. 23, No. 4, 2014, pp. 270-283. https://doi.org/10.1016/j.jsis.2014.08.003
  37. Power, D., "Supporting decision-makers: An expanded framework", Proceedings Informing Science Conference, 2001, pp. 431-436.
  38. Rainer Jr, R. and Watson, H., "The keys to executive information system success", Journal of Management Information Systems, Vol. 12, No. 2, 1995, pp. 83-98. https://doi.org/10.1080/07421222.1995.11518082
  39. Ranjan, J. and Bhatnagar, V., "Critical success factors for implementing CRM using data mining", Journal of Knowledge Management Practice, Vol. 9, No. 3, 2008.
  40. Rockart, J., "Chief executives define their own data needs", Harvard Business Review, Vol. 57, No. 2, 1978, pp. 81-93.
  41. Ross, J., Weill, P., and Robertson, D., Enterprise architecture as strategy: Creating a foundation for business execution, Harvard Business Press, 2006.
  42. Salmeron, J., "EIS success: keys and difficulties in major companies", Technovation, Vol. 23, No. 1, 2003, pp. 35-38. https://doi.org/10.1016/S0166-4972(01)00076-1
  43. Schick, A., Frolick, M., and Ariyachandra, T., "Competing with BI and analytics at monster worldwide", 44th Hawaii International Conference on System Sciences, 2011.
  44. Schiff, J., "9 Common BI Software Mistakes (and How to Avoid Them)", CIO, 2014. http://www.cio.com/article/2464167/busine ss-intelligence/9-common-bi-software-m istakes-and-how-to-avoid-them.html.
  45. Sherman, R., "Comparing BI analytics tools from the leading vendors", http://searchbusinessanalytics.techtarget.com/feature/Co mparing-BI-analytics-tools-from-the-lea ding-vendors, 2015.
  46. Shin, B., "An exploratory investigation of system success factors in data warehousing", Journal of the Association for Information Systems, Vol. 4, No. 1, 2003, pp. 141-168. https://doi.org/10.17705/1jais.00033
  47. Sim, J., "Consolidation of Success Factors in Data Mining Projects", GSTF Journal on Computing, Vol. 4, No. 1, 2014, p. 66.
  48. Tarhini, A., Ammar, H., and Tarhini, T., "Analysis of the critical success factors for enterprise resource planning implementation from stakeholders' perspective : A systematic review", International Business Research, Vol. 8, No. 4, 2015, pp. 25-40.
  49. Wateridge, J., "IT projects : a basis for success", International Journal of Project Management, Vol. 13, No. 3, 1995, pp. 169-172. https://doi.org/10.1016/0263-7863(95)00020-Q
  50. Watson, H., "Tutorial : business intelligencepast, present, and future", Communications of the Association for Information Systems, Vol. 25, No. 1, 2009, 487-510.
  51. Watson, H. and Haley, B., "Data warehousing : A framework and survey of current practices", Journal of Data Warehousing, Vol. 2, No. 1, 1997, pp. 10-17.
  52. Watson, H. and Wixom, B., "Enterprise agility and mature BI capabilities", Business Intelligence Journal, Vol. 12, No. 3, 2007, pp. 4-6.
  53. Weill, P. and Ross, J., IT governance : How top performers manage IT decision rights for superior results, Harvard Business Press, 2004.
  54. Wixom, B. and Watson, H., "An empirical investigation of the factors affecting data warehousing success", MIS Quarterly, Vol. 25, No. 1, 2001, pp. 17-41. https://doi.org/10.2307/3250957
  55. Yeoh, W. and Koronios, A., "Critical success factors for business intelligence systems", Journal of Computer Information Systems, Vol. 50, No. 3, 2010, pp. 23-32.