Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Influence of Worker's Stress and Anxiety on Work Commitment: Focused on Mediating Effect of Smartphone Addiction

직장인의 스트레스와 불안이 업무몰입에 미치는 영향 : 스마트폰 중독의 매개효과를 중심으로

  • Oh, Ye-Keun (Department of Social Welfare, Asia LIFE University) ;
  • Kim, Kyung-Eun (Department of Social Welfare, Asia LIFE University)
  • 오예근 (건신대학원대학교 사회복지학과) ;
  • 김경은 (건신대학원대학교 사회복지학과)
  • Received : 2017.07.09
  • Accepted : 2017.09.20
  • Published : 2017.09.28
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Abstract

The purposes of this study were to find smart-phone addiction how to mediate between worker's stress, anxiety and work commitment. The subject of survey was 329 workers in a public cooperation, and the data were analyzed by AMOS 18.0. The major findings were as follows; First, the higher the stress and anxiety, the more the direct effect on smartphone addiction. Second, smartphone addiction showed a significant negative relationship with work commitment. Third, smartphone addiction played a mediating role in the relationship between stress, anxiety, and work commitment. Workers with high levels of stress and anxiety were over-dependent on smartphones, which resulted in a decrease in work commitment. In order to prevent the problem of smartphone addiction of workers, it is necessary to prepare guidelines for correct use of smartphone in the workplace and service support should be provided according to the level of addiction. In addition, in order to improve work commitment, active support from the aspect of corporate welfare is needed to manage stress well. Finally, this study has a policy implication in that it reveals the route leading to smartphone addiction.

본 연구는 직장인의 스트레스와 불안이 업무몰입 간의 관계에서 스마트폰 중독이 어떻게 매개역할을 하는지를 살펴보았다. 이를 위해 전국적인 조직을 가지고 있는 K공기업의 직원 329명으로부터 자료를 수집하였고, AMOS 구조모형방정식을 이용하여 분석하였다. 분석결과 첫째, 스트레스와 불안이 높을수록 스마트폰 중독에 직접적인 영향을 미치는 것으로 나타났다. 둘째, 스마트폰 중독은 업무몰입에 직접적인 영향요인으로 유의한 부적 관계를 나타냈다. 셋째, 스마트폰 중독은 스트레스와 불안, 업무몰입 간의 관계에서 매개역할을 하는 것으로 나타났다. 즉 스트레스와 불안이 높은 직장인일수록 스마트폰에 과도하게 의존하게 되고 이로 인해 업무몰입이 감소하는 것으로 확인되었다. 이에 직장인의 스마트폰 중독 문제를 예방하기 위해서는 직장에서도 올바른 스마트폰 사용에 대한 지침 마련이 필요하며, 중독수준에 따른 서비스 지원도 이루어져야한다. 또한 업무몰입을 향상시키기 위해서는 스트레스를 잘 관리할 수 있도록 기업복지적인 측면에서 관심과 적극적인 지원이 필요하다. 본 연구는 직장인들의 스마트폰 중독에 이르는 경로를 밝혔다는 점에서 정책적인 시사점을 갖는다.

Keywords

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