DOI QR코드

DOI QR Code

The Effect of Food Service Organization Employee's Leaderships Type on Organizational Commitment and Managerial Performance: Focused on Busan Haeundae Area

외식업 종사자 리더십 유형이 조직몰입, 경영성과에 미치는 영향: 부산 해운대 지역을 중심으로

  • Ahn, Gee-jung (Dept. of Food Service Management and Culinary, Gyeongju University) ;
  • Kim, Dong-gyu (Dept. of Food Service Management and Culinary, Gyeongju University)
  • 안기정 (경주대학교 외식조리학부) ;
  • 김동규 (경주대학교 외식조리학부)
  • Received : 2017.07.26
  • Accepted : 2017.08.22
  • Published : 2017.08.31

Abstract

The purpose of the study was to investigate the relationships among leadership, organizational commitment and management performance of restaurant workers from the Busan Haeundae area. Normally, each leadership type(transactional leadership, transformational leadership, servant leadership) effected organizational commitment and management result. For the field test and verification, 200 staffs of the Haeundae restaurant participated in the survey from April 1st to May 30th, 2017. The research result was summarized as follows. First, all leadership types(transformational leadership, transformational leadership, servant leadership) of Haeundae restaurant staffs had a positive impact on affective involvement. Second, transformational leadership and transactional leadership of restaurant staffs had a positive influence on continuous commitment. Lastly, continuous commitment of restaurant staffs in Haeundae affected management result. In conclusion, precedent study explained only hotel investigation.

Keywords

References

  1. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational and Organizational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  2. An, S. Y., & Han, J. S. (2017). A study on the effects of hotel' eco-friendly management on corporate performance. Korean Journal of Hospitality & Tourism, 26(2), 1-18.
  3. Bass, B. M., & Avolio, B. J. (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, Sage: CA.
  4. Bass, B. M. (1985). Leadership and performance beyond expectation. New York : Free press.
  5. Bass, B. M. (1990). From transactional to transformational leadership: Learning to share the vision. Organizational Dynamics, 18(3), 19-31. https://doi.org/10.1016/0090-2616(90)90061-S
  6. Becker, H. S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66(1), 32-40. https://doi.org/10.1086/222820
  7. Burns, J. M. (1978). Leadership. New York : Harper and row.
  8. Choi, H. J. (2010). The effects of leadership styles on organizational commitment among cuisine employees in hotel - Focused on the moderated effect of job satisfaction-. Culinary Science & Hospitality Research, 16(5), 64-78. https://doi.org/10.20878/cshr.2010.16.5.006006006
  9. Conger, J. A., Kanungo, R. N., & Menon, S. T. (2000). Charismatic leadership and follower effects. Journal of Organizational Behavior, 21(7), 747-767. https://doi.org/10.1002/1099-1379(200011)21:7<747::AID-JOB46>3.0.CO;2-J
  10. Dess, G. G., & Beard, D. W. (1984). Dimensions of organizational task environments. Administrative Science Quarterly, 29(1), 52-73. https://doi.org/10.2307/2393080
  11. Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16(2), 399-432. https://doi.org/10.1177/014920639001600208
  12. Greenleaf, R. K. (1977). Servant leadership : A journey into the nature of legitimate power and greatness. Paulisitc Press, New York.
  13. Hater, J. J., & Bass, B. M. (1988). Superiors' evaluations and subordinates' perceptions of transformational and transactional leadership. Journal of Applied Psychology, 73(4), 695-702. https://doi.org/10.1037/0021-9010.73.4.695
  14. Jung, W. K. (2014). The relationships between transformational leadership, dance confidence and dance flow (Master's thesis). Chonbuk National University.
  15. Kang, J. H. (2016). The effects of corporate sustainability management on business confidence, non-financial management performance and perceived social value- A comparative analysis based on corporate size (Doctoral dissertation). Dong-A University.
  16. Kang, S. Y. (2011). Effects of leadership type on satisfaction and performance in shooting player (Master's thesis). Nambu University.
  17. Kim, C. S. (2015). A study on the effect of official middle manager's transformational leadership to job performance: Focusing on mediating effect of communication ability and problem solving ability (Doctoral dissertation). Baekseok University.
  18. Kim, E. J. (2013). An effect of charisma leadership of boss on job satisfaction and turnover intention of aviation employees (Master's thesis). Sookmyung Women's University.
  19. Kim, J, K. (2015). A study on the impacts of internal marketing strategies of financial institutions to the job satisfaction, organizational commitment and business performance of bank employees (Doctoral dissertation). Hoseo University.
  20. Kim, J. G. (2014). The effect of self-leadership and positive psychological capital on Subjective Career Success (Master's thesis). Sookmyung Women's University.
  21. Kim, K. S. (2014). The effect of interaction between unjust working environment and possibility to be permanent worker on organizational commitment and work happiness of contract worker in hotel. Journal of Tourism Science, 38(8), 57-74.
  22. Koo, B. H. (2006). A study on the impacts of hotel employee's by transactional leadership to job satisfaction and job performance (Master's thesis). Soonchunhyang University.
  23. Kuhnert, W. (1994). Transforming leadership: improving organizational effectiveness through transformational leadership.
  24. Lee, C. H. (2012). The effect of transformational leadership and transactional leadership on work engagement: the mediating effect of PsyCap (Master's thesis). Ajou-University.
  25. Lee, K. S. (2016). Positive psychological capital impact on organizational affective commitment and customer orientation : Focusing on the moderating effect of emotional leadership (Doctoral dissertation). Kyung-Hee University.
  26. Lee, H. G., & Lee, J. H. (2014). The effect of hotel restaurant service quality on hotel relationship marketing and hotel performance -Centered on the comparison of independently owned hotel and chain hotel in Busan-. Korean Journal of Hospitality & Tourism, 23(6), 55-75.
  27. Lee, J. H. (2012). An empirical study on the determinants of affective and continuance commitment among IT industry employees (Doctoral dissertation). Hoseo University.
  28. Lee, K. J. (2014). The effect to safety climate and safety awareness on the job satisfaction and organizational commitment-mediation effect of organizational trust (Doctoral dissertation). Soonchunhyang University.
  29. Lee, J. H. (1996). An empirical study on the organizational culture types, leadership styles, and behavioral performance (Doctoral dissertation). Keimyung University.
  30. Lee, S. H. (2015). The effects of leadership style on organizational commitment management performance in the hotel company (Doctoral dissertation). Tongmyong University.
  31. Lee, Y. H., Lee, Y. H., & Jeong, A. Y. (2016). The effects of organizational culture and human resources management on service quality, internal and external customers' satisfaction and management performance: Focused on the perception of employees and customers of deluxe hotels in Busan, Korea. Journal of Hospitality & Tourism, 25(6), 143-163.
  32. Lim, J. E. (2008). A study of internal marketing influencing to management outcomes in hotel industries : Focused on the banquet employees of five-star hotels (Doctoral dissertation). Gangneung-Wonju National University.
  33. Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89. https://doi.org/10.1016/1053-4822(91)90011-Z
  34. Meyer, J. P., Paunonen, S. V., Gellatly, I. R., Goffin, R. D., & Jackson, D. N. (1989). Organizational commitment and job performance: It's the nature of the commitment that counts. Journal of Applied Psychology, 74(1), 152-156. https://doi.org/10.1037/0021-9010.74.1.152
  35. Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkage. New York: Academic Press.
  36. Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
  37. O'Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71(3), 492. https://doi.org/10.1037/0021-9010.71.3.492
  38. Park, G. H. (2012). Effects of servant leadership on the organization commitment and job satisfaction (Master's thesis). ChungAng university.
  39. Pearce, J. A., Robbins, D. K., & Robinson, R. B. (1987). The impact of grand strategy and planning formality on financial performance. Strategic Management Journal, 8(2), 125-134. https://doi.org/10.1002/smj.4250080204
  40. Ryu, J. Y., Park, J. S., & Park, K. B. (2013). The effects of transformational leadership on job satisfaction and job performance: Focused on deluxe hotel culinary staff. Culinary Science & Hospitality Research, 19(3), 194-208. https://doi.org/10.20878/cshr.2013.19.3.014
  41. Son, E. H. (2006). The impact of co-alignment between core competence & competitive strategy on the performance in the hotel industry. KyongHee University.
  42. Swanson, R. A. (1995). Human resource development: Performance is the key. Human Resource Development Quarterly, 6(2), 207-213. https://doi.org/10.1002/hrdq.3920060208
  43. Turker, D. (2009). How corporate social responsibility influences organizational commitment. Journal of Business Ethics, 89 (2), 189-204. https://doi.org/10.1007/s10551-008-9993-8
  44. Wheaton, C. E. (1999). Servant leadership and the public school superintendent (Unpublished Doctoral dissertation). Gonzaga University.
  45. Yukl, G. (1994). Leadership in organization(3rd ed). Englewood Cliffs, Nj: Prentice-Hall.