References
- Cho, Kyoung-Rin. 2006. "Effictiveness Verification of CRM in Construction Compaines." Master Thesis, Chung-Ang University.
- Gwon, Oh-Seong. 2000. CM story. Construction Book.
- Kim, Tai-Young, Yoon, Seong-Pil Lim, Sunk-Uk, and Cho, In Hee 2008. "Generating Creative Ideas using Kano Model and I-D Matrix." Journal of the Korea Safety Management & Science 10(3):267-273.
- Kim, Hyung-Ryul Lim, Mann-Taek, and Park, Kyung-Gap. 1992. "A Study on Developmental Background of Architectural Equipment(II)." Journal of the Architectural Institute of Korea 8(5):135-146.
- Shin, Ah-Reum, and Lee, Sang-bok 2007. "A Study on the Development of Total Customer Satisfaction Coefficient based on Kano Model." IE Interfaces, 20(4):479-48.
- Lee, Hee-Young, and Yoon, Jae-Wook. 2008. "An Empirical Comparative Analysis Between Kano and Improved Kano Methods-." Journal of the Korean society for quality management. 2008 Spring Conference Science.
- Nam, Jun-Kyun. 2013. Commentary for Framework Act on the Construction Industry. Kumho Publishing.
- N., Kano, N., Seraku, and F., Takahashi. 1984. "Attractive quality and must be quality." The journal of the Japanese Society for Quality Control 14(2):39-48.
- Parasuraman, A., V. A. Zeithamal, and L. L. Berry. 1988. "SERVQUAL : A Multi-Item Scale for Measuring Consumer Perceptions for Service Quality." Journal of Retailing 64(1):12-40.
- Park, Roh-Gook, and Lee, Sang-Bok. 2009. "Propose new product development process including using of Kono's attractive factor and Timko's customer satisfaction index." Journal of the Korea Safety Management & Science 11(4):237-245.
- Republic of Korea National Assembly. 2016. Act on Building, Law No. 13325.
- Samsung Economic Research. 2000. "Customer Relationship Management in the Internet Age." CEO Information, 262.
- The Government of the Republic of Korea. 2016. Enforcement Decree of the Framework Act on the Construction Industry, Presidential Decree No. 27115.
- Yang, Kwang-Mo, Cho, Yong-Wook, and Kang, Kyong-Sik. 2003. "A Study on Decision Making for Machine Selection Using S/N ratio." Korea management Engineers Society 8(1):125-1353.
- Yoon, Yeo-Song. 1992 "study on explicit dangers of machines and plants and those preventive measures : focusing on substantial safety measures." Han-yang University.