Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

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The Relationship between Emotional Labor Status and Depression in Dental Hygienists

치과위생사의 감정노동 실태와 우울에 미치는 영향

  • Choi, Yoon-Kyeong (Graduate School of Public Health, Kyungpook National University) ;
  • Kim, Keon-Yeop (Graduate School of Public Health, Kyungpook National University) ;
  • Kim, Myeong-Seon (Department of Public Health, Graduate School of Kyungpook National University) ;
  • Moon, Bo-Ae (Department of Public Health, Graduate School of Kyungpook National University) ;
  • Kim, Kwang-Hwan (Department of Management Konyang University)
  • 최윤경 (경북대학교 보건대학원) ;
  • 김건엽 (경북대학교 보건대학원) ;
  • 김명선 (경북대학교 대학원 보건학과) ;
  • 문보애 (경북대학교 대학원 보건학과) ;
  • 김광환 (건양대학교 병원경영학과)
  • Received : 2017.05.01
  • Accepted : 2017.07.07
  • Published : 2017.07.31
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Abstract

This study examines the relationship between emotional labor and depression in dental hygienists. Data were collected from 186 dental hygienists working in dental clinics in Daegu from early March to early April 2016. The survey was composed of questionnaires related to general characteristics, work-related characteristics, emotional labor, and depression. As a result of analyzing the subordinate factors of emotional labor, 57.0% of the factors of 'organization support and protection system' were the highest, and the effect of emotional labor on depression was 'emotionaldisharmony and damage', 'Organizational support and protection system', and especially, the ' emotionaldisharmany and damage' factors were 4.042 times higher than normal. The dental hygienist's degree of emotional labor risk is high, and education, prevention and management measures for emotional labor will be prepared. In addition, emotional labor affects the depression of dental hygienists as well, and comprehensive mental health measures are needed to take into consideration general and occupational characteristics that affect depression.

본 연구는 치과위생사의 감정노동과 이로 인한 우울증과의 관련성을 파악함에 목적이 있다. 2016년 3월 초부터 4월 초까지 대구에 소재하고 있는 치과 병의원에 재직 중인 치과위생사 186명을 대상으로 자료를 수집하였다. 설문조사 내용으로는 일반적 특성, 직업관련 특성, 감정노동, 우울이 포함되어 있다. 감정노동의 하부요인을 분석한 결과는 '조직의 지지 및 보호체계' 요인의 위험군이 57.0%로 가장 높게 나타났다. 감정노동 수준에 따른 우울의 여부는 감정노동 하부요인 모두 정상군에 비하여 위험군에서 우울 수준이 높게 나타났다. 감정노동이 우울에 미치는 영향은 연령, 월급여, 음주습관, 직위, 주 업무, 근무년수, 치과의사수를 보정하고 난 뒤 감정노동의 하부요인 중 '감정부조화 및 손상', '조직의 지지 및 보호체계' 요인에서 높게 나타났으며, 특히 '감정의 부조화 및 손상' 요인은 정상군에 비하여 4.042배나 우울 위험이 높은 것으로 나타났다. 치과위생사의 감정노동 위험 정도는 높게 나타나 감정노동에 대한 교육 및 예방, 관리 대책이 마련되어할 것이다. 또한 치과위생사의 우울에도 감정노동이 영향을 미치는 것으로 나타나 이들을 대상으로 우울에 영향을 미치는 일반적 및 직업적 특성 등을 함께 고려한 포괄적인 정신건강 대책이 요구된다.

Keywords

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