참고문헌
- Anshori, M., Maurits, I., and Sulistyorini, T. (2014). Effect of Social Media on Website City Government in Indonesia. Achsan.Staff.Gunadarma.Ac.Id. Retrieved from http://achsan.staff.gunadarma.ac.id/Publications/files/2378/EFFECT_OF_SOCIAL.pdf
- Bannister, F. and Connolly, R. (2011) 'The trouble with transparency: A critical review of openness in e-government', Policy & Internet, 3(1), pp. 158-187. doi: 10.2202/1944-2866.1076.
- Barnett, M.L., Jermier, J.M. and Lafferty, B.A. (2006) 'Corporate reputation: The definitional landscape', Corporate Reputation Review, 9(1), pp. 26-38. doi: 10.1057/palgrave.crr.1550012.
- Bertot, J.C., Jaeger, P.T. and Hansen, D. (2012) 'The impact of polices on government social media usage: Issues, challenges, and recommendations', Government Information Quarterly, 29(1), pp. 30-40. doi: 10.1016/j.giq.2011.04.004.
- Bonson, E., Torres, L., Royo, S. and Flores, F. (2012) 'Local e-government 2.0: Social media and corporate transparency in municipalities', Government Information Quarterly, 29(2), pp. 123-132. doi: 10.1016/j.giq.2011.10.001.
- Carpenter, D. (2010a) 'Institutional strangulation: Bureaucratic politics and financial reform in the Obama administration', Perspectives on Politics, 8(03), pp. 825-846. doi: 10.1017/s1537592710002070.
- Carpenter, D.P. (2010b) Reputation and power: Organizational image and pharmaceutical regulation at the FDA. Princeton, NJ, United States: Princeton University Press.
- Carpenter, D.P. and Krause, G.A. (2011) 'Reputation and public administration', Public Administration Review, 72(1), pp. 26-32. doi: 10.1111/j.1540-6210.2011.02506.x.
- Chatfield, A. T. and Brajawidagda, U. (2013) Political Will and Strategic Use of YouTube to Advancing Government Transparency: An Analysis of Jakarta Government-Generated YouTube Videos, the Proceedings of the 2013 IFIP E-Government
- Criado, J.I., Sandoval-Almazan, R. and Gil-Garcia, J.R. (2013) 'Government innovation through social media', Government Information Quarterly, 30(4), pp. 319-326. doi: 10.1016/j.giq.2013.10.003.
- Dadashzadeh, M. (2010) 'Social media in government: From eGovernment to eGovernance', Journal of Business & Economics Research (JBER), 8(11). doi: 10.19030/jber.v8i11.51.
- Dimitrova, D.V. and Bystrom, D. (2013) 'The effects of social media on political participation and candidate image evaluations in the 2012 Iowa caucuses', American Behavioral Scientist, 57(11), pp. 1568-1583. doi: 10.1177/0002764213489011.
- Ellison, N. and Hardey, M. (2013) 'DEVELOPING POLITICAL CONVERSATIONS?', Information, Communication & Society, 16(6), pp. 878-898. doi: 10.1080/1369118x.2012.740495.
- Ellison, N. and Hardey, M. (2014) 'Social media and local government: Citizenship, consumption and democracy', Local Government Studies, 40(1), pp. 21-40. doi: 10.1080/03003930.2013.799066.
- Fuchs, C. (2014) Social media: A critical introduction. London: SAGE Publications.
- Gandia, J.L., Marrahi, L. and Huguet, D. (2016) 'Digital transparency and web 2.0 in Spanish city councils', Government Information Quarterly, 33(1), pp. 28-39. doi: 10.1016/j.giq.2015.12.004.
- Gilad, S., Maor, M. and Bloom, P.B. (2013) 'Organizational reputation, the content of public allegations, and regulatory communication', Journal of Public Administration Research and Theory, 25(2), pp. 451-478. doi: 10.1093/jopart/mut041.
- Gilpin, D. (2010) 'Organizational image construction in a fragmented online media environment', Journal of Public Relations Research, 22(3), pp. 265-287. doi: 10.1080/10627261003614393.
- Gioia, D.A., Schultz, M. and Corley, K.G. (2000) 'ORGANIZATIONAL IDENTITY, IMAGE, AND ADAPTIVE INSTABILITY', Academy of Management Review, 25(1), pp. 63-81. doi: 10.5465/amr.2000.2791603.
- Hand, L.C. and Ching, B.D. (2011) '"You have One friend request"', Administrative Theory & Praxis, 33(3), pp. 362-382. doi: 10.2753/atp1084-1806330303.
- Hanna, N. K., and Qiang, C. Z. (2009). National E-Government Institutions: Functions, Models, and Trends. Information and Communications for Development, 83-102. doi:10.1596/978-0-8213-7605-8
- Hansen, H.K., Christensen, L.T. and Flyverbom, M. (2015) 'Introduction: Logics of transparency in late modernity: Paradoxes, mediation and governance', European Journal of Social Theory, 18(2), pp. 117-131. doi: 10.1177/1368431014555254.
- Heald, D. (2006). Varieties of Transparency. Transparency: The Key to Better Governance?, 24-43. doi:10.5871/bacad/9780197263839.003.0002
- Hood, C. (2002) 'The risk game and the blame game', Government and Opposition, 37(1), pp. 15-37. doi: 10.1111/1477-7053.00085.
- Hood, C. (2011) The blame game: Spin, bureaucracy, and self-preservation in government. Princeton, NJ, United States: Princeton University Press.
- Kaigo, M. (2012). Social media usage during disasters and social capital: Twitter and the Great East Japan earthquake. Keio Communication Review, (34), 19-35. Retrieved from http://www.mediacom.keio.ac.jp/publication/pdf2012/KCR34_02KAIGO.pdf
- Kaplan, A.M. and Haenlein, M. (2010) 'Users of the world, unite! The challenges and opportunities of social media', Business Horizons, 53(1), pp. 59-68. doi: 10.1016/j.bushor.2009.09.003.
- Kavanaugh, A.L., Fox, E.A., Sheetz, S.D., Yang, S., Li, L.T., Shoemaker, D.J., Natsev, A. and Xie, L. (2012) 'Social media use by government: From the routine to the critical', Government Information Quarterly, 29(4), pp. 480-491. doi: 10.1016/j.giq.2012.06.002.
- Krippendorff, K. (2013). Content analysis: an introduction to its methodology, Sage Publications, Beverly Hills. 25
- Landsbergen, D. (2010). Government as part of the revolution: Using social media to achieve public goals. Proceedings of the European Conference on E-Government, ECEG, 8(2), 243-250.
- Larsson, A. O. (2013). Bringing it all back home? Social media practices by Swedish municipalities. European Journal of Communication, 28(6), 681-695. doi:10.1177/0267323113502277
- Lev-On, A. and Steinfeld, N. (2015) 'Local engagement online: Municipal Facebook pages as hubs of interaction', Government Information Quarterly, 32(3), pp. 299-307. doi: 10.1016/j.giq.2015.05.007.
- Li, Y., Lee, S.-H., Yeh, C.-H. and Kuo, C..J. (2006) 'Techniques for movie content analysis and skimming: Tutorial and overview on video abstraction techniques', IEEE Signal Processing Magazine, 23(2), pp. 79-89. doi: 10.1109/msp.2006.1621451.
- Lin, Y.-R., Bagrow, J. P., & Lazer, D. (2011). More Voices than Ever? {Q}uantifying Bias in Social and Mainstream Media. International AAAI Conference on Weblogs and Social Media, (September 2015).
- Mainka, A., Hartmann, S., Stock, W. G., and Peters, I. (2014). Government and social media: A case study of 31 informational world cities. Proceedings of the Annual Hawaii International Conference on System Sciences, 1715-1724. doi:10.1109/HICSS.2014.219
- MAOR, M. (2010) 'Organizational reputation and jurisdictional claims: The case of the U.S. Food and drug administration', Governance, 23(1), pp. 133-159. doi: 10.1111/j.1468-0491.2009.01470.x.
- MAOR, M. (2011) 'Organizational reputations and the Observability of public warnings in 10 pharmaceutical markets', Governance, 24(3), pp. 557-582. doi: 10.1111/j.1468-0491.2011.01536.x.
- Maor, M. Theories of Bureaucratic Reputation, in Waeraas, A and Maor, M. (eds.). (2015). Organizational reputation in the public sector, London: Routledge.
- Mccroskey, J. C., and Teven, J. J. (1999). Goodwill: A reexamination of the construct and its measurement.Communication Monographs, 66, 90-103. https://doi.org/10.1080/03637759909376464
- Meijer, A. J., Koops, B.-J., Pieterson, W., Overman, S., and Tije, S. Ten. (2012). Government 2 . 0 : Key Challenges to Its Realization. Electronic Journal of E-Government, 10(1), 59-69.
- Mergel, I. (2012). The social media innovation challenge in the public sector. Information Polity, 17(3-4), 281-292. doi:10.3233/IP-2012-000281
- Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327-334. doi:10.1016/j.giq.2013.05.015
- Mergel, I. (2016). Social media institutionalization in the U.S. federal government. Government Information Quarterly, 33(1), 142-148. doi:10.1016/j.giq.2015.09.002
- Moss, G., Kennedy, H., Moshonas, S. and Birchall, C. (2015) 'Knowing your publics: The use of social media analytics in local government', Information Polity, 20(4), pp. 287-298. doi: 10.3233/ip-150376.
- Panagiotopoulos, P., Bigdeli, A.Z. and Sams, S. (2014) 'Citizen-government collaboration on social media: The case of Twitter in the 2011 riots in England', Government Information Quarterly, 31(3), pp. 349-357. doi: 10.1016/j.giq.2013.10.014.
- Rho, E., Yun, T. and Lee, K. (2015) 'Does organizational image matter? Image, identification, and employee behaviors in public and nonprofit organizations', Public Administration Review, 75(3), pp. 421-431. doi: 10.1111/puar.12338.
- Robinson, S. (2007) '"SOMEONE'S GOTTA BE IN CONTROL HERE"', Journalism Practice, 1(3), pp. 305-321. doi: 10.1080/17512780701504856.
- Sobaci, M. Z. (2015). Social Media and Local Governments. SPringer. doi:10.1007/978-3-319-17722-9
- Song, C. and Lee, J. (2015) 'Citizens' use of social media in government, perceived transparency, and trust in government', Public Performance & Management Review, 39(2), pp. 430-453. doi: 10.1080/15309576.2015.1108798.
- van Thiel, S., (2014). Research in public administration and public management: an introduction. London: Roudledge.
- Waeraas, A., and Byrkjeflot, H. (2012). Public Sector Organizations and Reputation Management: Five Problems. International Public Management Journal, 15(2), 186-206. doi:10.1080/10967494.2012.702590
- Yesilkagit, K. (2012) 'The blame game: Spin, bureaucracy, and self-preservation in government', West European Politics, 35(2), pp. 437-438. doi: 10.1080/01402382.2011.648483.
- Zavattaro, S.M., French, P.E. and Mohanty, S.D. (2015) 'A sentiment analysis of U.S. Local government tweets: The connection between tone and citizen involvement', Government Information Quarterly, 32(3), pp. 333-341. doi: 10.1016/j.giq.2015.03.003.
- Zuydam, S. Van. (2014). Crediblity as a source of political capital: Exploring political leaders' performance from a credibility perspective. ECPR Join Sessions 2014 Workshop 15, 1-24.
피인용 문헌
- Global mapping of artificial intelligence in Google and Google Scholar vol.113, pp.3, 2017, https://doi.org/10.1007/s11192-017-2534-4
- Identification of future signal based on the quantitative and qualitative text mining: a case study on ethical issues in artificial intelligence vol.52, pp.2, 2017, https://doi.org/10.1007/s11135-017-0582-8