Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

Analysis of Convergent Influence of Self Efficacy, Job Characteristics and Occupational Stress on Job Satisfaction among Hospital Administrative Staff

병원행정직의 자기효능감, 직무특성 및 직무스트레스가 직무만족도에 미치는 융복합적 영향 분석

  • Bae, Sang-Yun (Dept. of Health Administration, Vision University of Jeonju) ;
  • Kim, Seung-Hee (Dept. of Health Administration, Vision University of Jeonju)
  • 배상윤 (전주비전대학교 보건행정학과) ;
  • 김승희 (전주비전대학교 보건행정학과)
  • Received : 2017.06.01
  • Accepted : 2017.07.20
  • Published : 2017.07.28
Download PDF
⟨ Previous Next ⟩

Abstract

We study convergent influence on Job Satisfaction(JS) and its association with Self Efficacy(SE), Job Characteristics(JC) and Occupational Stress(OS) among Hospital Administrative Staff(HAS). The survey was administered to 221 staff from 11 general hospitals located in Jeonbuk area from Nov. 1st, 2016 to Jan. 31st, 2017. The structured self-administered questionaries were used. JS was positively correlated with SE and three sub-domains of JC, and it was negatively correlated with seven sub-domains of OS. With the analysis of covariance structure, OS was more influential on JS than SE and JC. The study found the higher SE and JC, and the lower OC tend to increase JS. The results indicate that the efforts, to increase SE and JC, and to decrease OS, are required to increase the JS of HAS. The results are expected to be useful for organization personnel management to increase the JS of HAS. In the following study, the analysis about convergent additional factors of influence on JS will be needed.

병원행정직 근무자들의 자기효능감, 직무특성 및 직무스트레스와 직무만족도 간의 관련성을 파악하고 직무만족도에 미치는 융복합적 영향을 조사하였다. 조사대상은 임의로 선정된 11개 종합병원의 재직자 221명으로 하였으며, 자료수집은 2016년 11월 1일부터 2017년 1월 31일까지 구조화된 무기명 자기기입식 설문지를 통해 이루어졌다. 직무만족도는 자기 효능감, 직무특성의 3가지 하위요인과는 양의 상관관계를, 직무스트레스의 7가지 하위요인과는 음의 상관관계를 보였다. 공분산구조분석 결과, 직무스트레스는 자기효능감 및 직무특성보다는 직무만족도에 더 큰 영향을 미쳤으며, 자기효능감 및 직무특성이 높아질수록, 직무스트레스가 낮아질수록 직무만족도를 증가시키는 효과가 있는 것으로 나타났다. 이러한 결과를 볼 때, 병원행정직의 직무만족도와 관련된 자기효능감, 직무특성 및 직무스트레스를 관리하는 노력이 필요하다. 분석결과는 병원행정직의 직무만족도를 높이는 조직인사관리에 활용될 수 있다. 추후연구에서는 병원행정직의 직무만족도에 영향을 미치는 융복합적인 추가요인에 대한 분석이 필요하다.

Keywords

References

  1. S. H. Kim, S. Y. Bae, "Analysis of convergent factors Related to job satisfaction among hospital administrative staff", J of Digital Convergence, Vol. 15. No. 4, pp. 365-375, 2017. https://doi.org/10.14400/JDC.2017.15.4.365
  2. J. W. Lee, G. C. Kim, "A pilot study on job satisfaction of korean medical clinic workers", Korea J of hospital management, Vol. 17, No. 4, pp. 1-20, 2012.
  3. G. B. Shim, "Structure model for job satisfaction and service quality of staff of geriatric hospital", J of Digital Convergence, Vol. 12. No. 4, pp. 357-366, 2014. https://doi.org/10.14400/JDC.2014.12.4.357
  4. H. R. Jung, A. R. Son, Y. J. Yun, S. H. Lee, S. B. Lee, J. A. In, K. H. Kang, "Study on self-development needs, job satisfaction, self -efficacy by general characteristics of dental hygienist", J of the Korea Convergence Society, Vol. 6. No. 6, pp. 231-239, 2015. https://doi.org/10.15207/JKCS.2015.6.6.231
  5. H. S. Kang, Y. K. Lee, I. S. Chae, "Job importance, job performance, and job satisfaction in dietitians at geriatric hospitals or elderly healthcare facilities in Jeju", J Nutr Health, Vol. 49. No. 3, pp. 189-200, 2016. https://doi.org/10.4163/jnh.2016.49.3.189
  6. M. H. Lee, "Convergence factor influencing job satisfaction of radiographer", J of Digital Convergence, Vol. 13. No 8, pp. 357-368, 2015. https://doi.org/10.14400/JDC.2015.13.8.357
  7. B. M. Bang, S. Y. Lee, J. O. Cheong, "Empirical study on the turn-over intention of university hospital nurses", J of Digital Convergence, Vol. 13. No 2, pp. 205-213, 2015. https://doi.org/10.14400/JDC.2015.13.2.205
  8. D. B. Slavitt, P. L. Stamps, E. Piedmont, A. M. B. Haase, "Nurses satisfaction with their work situation". Nurs Res., Vol. 27, No, 2, pp. 114-120, 1978.
  9. B. Y. Park, J. H. Shin, "Relevance of role perceptions and job satisfaction of hospital workers", The J of The Korea Institute of Electronic Communication Sciences, Vol. 7, No. 5, pp. 1197-1203, 2012. https://doi.org/10.13067/JKIECS.2012.7.5.1197
  10. J. R. Hackman, G. R. Oldham, "Development of the job diagnostic survey", J of applied Psychology, Vol. 60, pp. 159-170, 1975. https://doi.org/10.1037/h0076546
  11. S. Y. Bae, S. H. Kim, "Analysis of the influence of human nature factors, mental health factors and fatigue on occupational stress among hospital administrative staff using a structural equation model", J of Digital Convergence, Vol. 13. No. 3, pp. 221-229, 2015. https://doi.org/10.14400/JDC.2015.13.3.221
  12. Y. K. Ko, "Relationship of nurse practice environment and work-family conflict to job satisfaction in hospital nurses in Korea", J Korean Acad Nurs Adm, Vol. 19, No. 2, pp. 207-216, 2013. https://doi.org/10.11111/jkana.2013.19.2.207
  13. F. Faul and E. Erdfelder, A. Lang, A. Buchner, "G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences", Behavior Research Methods, Vol. 39, No. 2, pp.175-191, 2007. https://doi.org/10.3758/BF03193146
  14. R. M. Tipton, E. L. Worthington, "The measurement of generalized self-efficacy: A study of construct validity", J of Personality Assessment, Vol. 48, pp. 545-548, 1984. https://doi.org/10.1207/s15327752jpa4805_14
  15. S. M. Yang, "The development and effectiveness of group program on empowerment for the parents with mentally retarded adults", Seoul National University, Doctoral Dissertation, 2000.
  16. S. J. Chang, S. B. Koh, D. M. Kang, M. K. Kang,, C. G. Lee, J. J. Jung, J. J. Cho, M. Son, C. H. Chae, J. W. Kim, "Developing an occupational stress scale for korean employees", Korean J Occup Environ Med, Vol. 17, No. 4, pp. 297-317. 2005.
  17. M. D. Kim, C. H. Lee, "A study on the relevance between workers' job characteristics and organizational effectiveness by job stress in small & medium sized enterprises", J of Digital Convergence, Vol. 14. No 5, pp. 207-215, 2016.
  18. S. H. Kim, S. Y. Bae, "Factors related to occupational stress among hospital administrative staff", J of Digital Convergence, Vol. 12. No. 10, pp. 433-443, 2014. https://doi.org/10.14400/JDC.2014.12.10.433
  19. K. I. Hwang, I. H. Lee, H. S. Rhee, "The influence on metropolitan university hospital administrative staff job satisfaction", The J of the Korea Contents Association, Vol. 14, No. 10, pp. 639-648, 2014. https://doi.org/10.5392/JKCA.2014.14.10.639
  20. E. S. Shin, "Job satisfaction and relating factors of medical record technicians working in general hospitals", J of the Korea Convergence Society, Vol. 6, No. 5, pp. 337-346, 2015. https://doi.org/10.15207/JKCS.2015.6.5.337
  21. S. C. Choi, J. S. Lee, S. Y. Sim, J. H. Lee, J. H. Park, "The effect of job stress and depression on job satisfaction among workers in small and medium sized enterprises", J of Convergence for Information Technology, Vol. 7, No. 1, pp. 1-9, 2017.
  22. Y. S. Jeong, "U-healthcare service management scheme for big data of patient information", J of IT Convergence Society for SMB, Vol. 5, No. 1, pp. 1-6, 2015.