DOI QR코드

DOI QR Code

유아교사의 감정노동과 직무소진에 있어 목표중심 자기조절의 완충역할에 대한 융합연구

Convergence Study on the Relationship between Emotional Labor and Burnout in Early Childhood Teachers : The Buffering Effect of Goal-Focused Self-Regulation

  • 정명선 (중부대학교 교육대학원 상담심리교육전공)
  • Chung, Myung-Sun (Department of Counseling Psychology Education, Joongbu University)
  • 투고 : 2017.03.29
  • 심사 : 2017.06.20
  • 발행 : 2017.06.28

초록

본 연구는 감정노동, 직무소진, 목표중심 자기조절 간의 관계에 초점을 둔 대상별 복지 융합연구의 일환으로, 유아교사의 감정노동이 직무소진에 미치는 영향과 이러한 영향이 목표중심 자기조절에 의해 완충되는지의 여부를 규명하고자 하였다. 이를 위해 보육교사 231명을 대상으로 감정노동, 직무소진, 목표중심 자기조절에 관한 설문 조사를 실시하였으며, 자료분석을 위해서는 SPSS(PASW) 18.0과 SPSS용 PROCESS Macro를 사용하여 동시입력방식의 조절회귀분석이 이루어졌다. 연구결과, 첫째, 감정노동 수준이 증가할수록 유아교사의 직무소진도 증가하는 것으로 나타났다. 둘째, 목표중심 자기조절의 경우 감정노동이 직무소진에 미치는 부정적 영향을 완충함으로써 보호기능을 발휘하였다. 이에 본 연구는 유아교사 정신건강 관리의 중요성과 자기조절과 같은 내적자원 개발지원의 필요성을 제안한다.

참고문헌

  1. O. S. Yang, "Pre-Service Kindergarten Teacher Education in Korea", The Journal of Korean Teacher Education, Vol. 19, No. 1, pp. 25-43, 2002.
  2. M. S. Chung, "Relationship between Kindergarten Teachers' Burnout and Turnover Intention: The Moderating Effect of Social Support", The Journal of Humanities, Vol. 33, pp. 183-204, 2013.
  3. C. Maslach, S. E. Jackson, Maslach Burnout Inventory (2nd ed.), Palo Alto, Consulting Psychologists Press, 1986.
  4. E. Demerouti, A. B. Bakker, F. Nachreiner, W. B. Schaufeli, "The Job Demands-Resources Model of Burnout", Journal of Applied Psychology, Vol. 86, pp. 499-512, 2001. https://doi.org/10.1037/0021-9010.86.3.499
  5. J. I. Kim, B.-R. Choi, "Convergence Study on Emotional Labor, Stress Response and Turnover Intention of Call-center Worker", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 139-146, 2015. https://doi.org/10.15207/JKCS.2015.6.6.139
  6. W. Y. Ryu, "The Effect of Emotional Labor and Job Burnout of the Ski Resort Workers on Service Level", Journal of Digital Convergence, Vol. 14, No. 2, pp. 449-457, 2016. https://doi.org/10.14400/JDC.2016.14.2.449
  7. D. H. Hwang, S. Eom, "The Convergence Influence of Emotional Labor of Clinical Dental Hygienist Working on Job Stress: Focused on Mediating Effects of Self Esteem", Journal of the Korea Convergence Society, Vol. 7, No. 6, pp. 67-74, 2016. https://doi.org/10.15207/JKCS.2016.7.6.067
  8. J. Y. Kim, "Relationship among Emotional Labor, Burnout, Social Support and Turnover Intention of Nurse Practitioners in terms of Interdisciplinary Perspectives", Journal of Digital Convergence, Vol. 14, No. 8, pp. 331-342, 2016. https://doi.org/10.14400/JDC.2016.14.8.331
  9. Y. J. Oh, Y. H. Choi, "Effects of Emotional Labor, Job Stress and Burnout on Somatization in Nurses: In Convergence Era", Journal of Digital Convergence, Vol. 13, No. 10, pp. 415-424, 2015. https://doi.org/10.14400/JDC.2015.13.10.415
  10. Y. N. Park, S.-U. Yoon, "Health Promotion Behavior of Some Local Dental Hygienist Convergence Impact on Emotional Labor, Quality of Life, Job Satisfaction", Journal of the Korea Convergence Society, Vol. 7, No. 3, pp. 25-33, 2016. https://doi.org/10.15207/JKCS.2016.7.3.025
  11. M. S. Chung, "The Buffering Effect of Autonomy between Emotional Labor and Job Stress in Childcare Teachers", The Korean Journal of Counseling and Psychotherapy, Vol. 26, No. 1, pp. 147-166, 2014.
  12. Korean Research Institute for Vocational Education and Training, "Occupational Condition of Emotional Labor", KRIVET Issue Brief, Vol. 26. Retrieved from https://www.krivet.re.kr/ku/da/kuBDCVw.jsp?pgn=10&gk=ALL&gv=&gn=G7-E520130008
  13. S. H. Joung, The influence of teacher efficacy and social support on the burnout of infant nursing teachers. Pukyong National University, Master's thesis, 2013.
  14. A. A. Grandey, "Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor", Journal of Occupational Health Psychology, Vol. 5, No. 1, pp. 95-110, 2000. https://doi.org/10.1037/1076-8998.5.1.95
  15. J. Y. Kwon, "The Relationships among Emotional Intelligence, Emotional Labor, and Working Stress of Child-Care Teachers", Journal of Early Childhood Education, Vol. 30, No. 6, pp. 269-289, 2010. https://doi.org/10.18023/kjece.2010.30.6.012
  16. C. B. Kopp, "Antecedents of Self-Regulation: A Developmental Perspective", Developmental Psychology, Vol. 18, No. 2, pp. 199-214, 1982. https://doi.org/10.1037/0012-1649.18.2.199
  17. S. D. Won, S.-I. Oh, S. Park, M. K. Rhee, "Development and Validation of the Goal-Focused Self-Regulation Scale (GF-SRS)", The Korean Journal of Health Psychology, Vol. 20, No. 4, pp. 785-802, 2015.
  18. E. S. Jung, "The Influence of Regulatory Focus, Self-regulated Learning and Academic Burnout on Academic Achievement", Journal of the Korea Academia-Industrial cooperation Society, Vol. 14, No. 11, pp. 5455-5464, 2013. https://doi.org/10.5762/KAIS.2013.14.11.5455
  19. C. M. Gilstrap, Closing in on closeness: Teacher immediacy as a form of emotion labor. University of Purdue at West Lafayette, Ph.D. thesis, 2004.
  20. J. Lee, An exploration of the relations with emotional labor of childcare teachers, individual and organizational emotional-values, job satisfaction, burnout. Ewha Womans University, Ph.D. thesis, 2007.
  21. S. Park, Influence of occupational stress and social support on counselors burnout. Ewha Womans University, Master's thesis, 2001.
  22. A. F. Hayes, Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, New York, Guilford Press, 2013.
  23. P. J. Curran, S. G. West, J. F. Finch, "The Robustness of Test Statistics to Nonnormality and Specification Error in Confirmatory Factor Analysis", Psychological Methods, Vol. 1, pp. 16-29, 1996. https://doi.org/10.1037/1082-989X.1.1.16
  24. P. Dattalo, Analysis of Multiple Dependent Variables, New York, Oxford University Press, 2013.
  25. R. M. O'Brien, "A Caution Regarding Rules of Thumb for Variance Inflation Factors", Quality and Quantity, Vol. 41, No. 5, pp. 673-690, 2007. https://doi.org/10.1007/s11135-006-9018-6
  26. B. L. Lee, "The Effect of Teacher Efficacy and Emotional Labor on Burnout for Kindergarten Teachers", Korean Journal of Child Education and Care, Vol. 14, No. 3, pp. 129-152, 2014.
  27. Y. M. Lee, H. Y. Min, "The Relationship of Surface Acting in Emotional Labor, Emotional Support from Supervisor, Colleagues, Parents and Burnout of Teachers in Kindergartens and Day Care Centers", Korean Association of Child Care and Education, Vol. 71, No. 1, pp. 167-185, 2011.
  28. W. Hoffmann, M. Luhmann, R. R. Fisher, K. D. Vohs, R. F. Baumeister, "Yes, But are They Happy? Effects of Trait Self-Control on Affective Well-Being and Life Satisfaction", Journal of Personality, Vol. 82, No. 4, pp. 265-277, 2014. https://doi.org/10.1111/jopy.12050
  29. A. Bandura, "Social Cognitive Theory of Self-Regulation", Organizational Behavior and Human Decision Processes, Vol. 50, No. 2, pp. 248-287, 1991. https://doi.org/10.1016/0749-5978(91)90022-L