Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
권호 표지
DOI QR코드

DOI QR Code

A Field Experimental Study on the Effects of Coaching on Emotional Intelligence and Communication Competence

융합형 코칭이 감성지능과 커뮤니케이션 역량에 미치는 효과에 대한 현장실험연구

  • Received : 2017.03.31
  • Accepted : 2017.06.20
  • Published : 2017.06.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this field experimental study investigated the positive effects of coaching on emotional intelligence and communication competence. The experimental group(39 university students) had to two months of coaching education and four face-to-face coaching sessions. The control group(39 university students) did not have any coaching education and coaching sessions. To conduct ANCOVA, pre-measurement scores for each dependent variables, emotional intelligence and communication competence, were included as covariates and post-measurement scores were included as dependent variables. In control group, there was no difference between before and after measurement for each dependent variables. However, there was statistically significant difference between before and after measurement for each dependent variables in experimental group. This result confirmed that coaching caused increase in the level of emotional intelligence and communication ability.

본 연구의 목적은 코칭이 감성지능과 커뮤니케이션 역량에 어떤 효과가 있는지를 현장실험연구를 통해 밝히는 것이다. 연구 대상은 충남 소재 4년제 대학교에서 코칭 교과목을 수강하면서 코칭을 받은 대학생 39명과 그렇지 않은 대학생 39명, 총78명이며, 분석도구는 감성지능 검사와 커뮤니케이션 역량 검사이다. 연구대상자들에게 9주 동안 코칭 교육을 하고 이어서 4주간 총4회의 코칭을 진행한 후, 대조군과 실험군의 코칭 전후의 감성지능과 커뮤니케이션 역량 측정치 차이를 분석했다. 그 결과, 코칭을 진행한 후에 실험군의 감성지능과 커뮤니케이션 역량 수치가 통계적으로 유의미하게 상승된 것으로 나타났다. 이것은 코칭이 사람들의 감성지능 수준 향상과 커뮤니케이션에 도움이 되는 유효한 도구라는 것을 입증하는 것이다. 본 연구 결과는 코칭이 영향을 미치는 결과변수를 추가로 발견함으로써 코칭 연구의 진일보에 기여하고 있다.

Keywords

References

  1. The National Statistical Office, Korean Standard Occupation Classification, 2012.
  2. W. J. G. Evers, A. Brouwers, & W. Tomic, "A Quasi- experimental Study on Management Coaching Effectiveness", Journal of Counseling Psychology, 38(1), pp. 69-83, 2006.
  3. S. J. Joh, & K. C. Song, "A Field Experimental on the Effects of Coaching on Self-Efficacy, Organizational Effectiveness, and Family Relations", Korean Journal of Management, 19(2), pp. 201-252, 2011.
  4. S. J. Joh, "An Experimental Field Study on the Effect of Coaching for College Students on Self-efficacy, Career Preparation, and Family Relations", Journal of coaching development, 16(1), pp. 87-96, 2014.
  5. H. Y. Kim, "Development of an Educational Program for Healthy Families: Application of the Team Performance Coaching Model for Enhancing Minimum Team Performance and Its Evaluation", Family and Environment Research, 51(6), pp. 637-647, 2013. https://doi.org/10.6115/fer.2013.51.6.637
  6. J. K. Tak, & E. H. Cho, "Development and Validity of the Coaching Leadership Scale and the Effect of the Coaching Leadership on the Organizational Attitude", The Korean Journal of Industrial and Organizational Psychology, 24(1), pp. 127-155, 2011. https://doi.org/10.24230/ksiop.24.1.201102.127
  7. J. W. Lee, & G. S. Ha, "Coaching leadership's influences on employee's job satisfaction in Telemarketing field", Journal of Digital Convergence, 11(7), pp. 97-110, 2013. https://doi.org/10.14400/JDPM.2013.11.7.097
  8. E. J. Lee, & J. K. Tak, "The effectiveness coaching program for improving team leaders' leadership competency: Focused on Coaching Leadership competency and Positive Leadership Competency", The Korean Journal of Human Resource Development, 17(2), pp. 63-92, 2015. https://doi.org/10.18211/kjhrdq.2015.17.2.003
  9. S. J. Joh, "A Qualitative Research of the Effects and Paths of Coaching on Awareness and Behavior Associated with Career of University Students", Journal of coaching development, 17(4), pp. 205-215, 2015.
  10. C. H. Im, & J. Y. Sim, "A Study on the Changes and Characteristics of EEG by Brain Areas through GROW Technique of Coaching", Journal of coaching development, 18(3), pp. 75-85, 2016.
  11. S. J. Joh, "An Exploratory Study about Grounded Theoretical Approach on Coaching Researches", Journal of coaching development, 15(3), pp. 247-259, 2013.
  12. S. J. Joh, Career Design and Coaching Leadership, Paju: Jungminsa, 2015.
  13. S. J. Joh, & K. C. Song, "Development of Coaching Program for Coaching Effect Research", Korean Journal of Human Resource Development, 13(1), pp. 27-74, 2010.
  14. S. B. Kim, S. Y. Park, & W. B. Na, "Exploratory Research on the Effect of Coaching of Sales Manager on the Role Perception and Sales Performance of Salesman", Journal of Marketing Management Research, 14(4), pp. 159-176, 2009.
  15. D. Goleman, R. Boyatzis, & A. McKee, "The emotional reality of teams", Journal of Organizational Excellence, 21(2), pp. 55-65, 2002. https://doi.org/10.1002/npr.10020
  16. E. S. Lee, "The Effect of Hotel Internship Trainees' Emotional Intelligence on Organizational Commitment and Job Satisfaction", Journal of Corporate Education, 17(1), pp. 161-182, 2015.
  17. M. H. Kang, B. H. Kim, M. J. Kim, & H. J. Lim, "Investigating the Direct and Indirect Impact of Emotional Intelligence, Job Satisfaction, Organizational commitment on Organizational Loyalty", Journal of Korean HRD Research, 6(3), pp. 75-93, 2011.
  18. T. C. Han, & J. K. Lim, "The Effect of Emotional Leadership of Police Chief on Organizational Commitment", The Korean Journal of Local Government Studies, 15(1), pp. 253-275, 2011.
  19. H. W. Jung, & C. H. Kim, "A Study on the Effect of Emotional Intelligence on Organizational Citizenship Behavior: Moderating Effect of Leader-Member Exchange(LMX)", Journal of Human Resource Management Research, 14(3), pp. 167-186, 2007.
  20. C. Cherniss, "Emotional intelligence: What it is and why it matters", Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA, 2000.
  21. I. Nikolaou, & I. Tsaousis, "Emotional Intelligence in the Workplace: Exploring its Effects on Occupational Stress and Organizational Commitment", International Journal of Organizational Analysis, 19(4), pp. 327-342, 2002.
  22. C. S. Wong, & S. L. Law, "The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study", The Leadership Quarterly, 13, pp. 243-274, 2002. https://doi.org/10.1016/S1048-9843(02)00099-1
  23. S. J. Joh, "The Effects of Coaching on Self-efficacy, Organizational Effectiveness for Public Official and Moderating Effects of Emotional Intelligence on these Domains", Journal of Institute for Social Sciences, 24(2), pp. 47-66, 2013.
  24. I. S. Yang, S. H. Lee, & D. R. Lee, "A Study on the Effects of Coaching Leadership on Organizational Effectiveness: The Mediating Role of Subordinates' Emotional Intelligence", Journal of Human Resource management Research, 22(5), pp. 49-72, 2015.
  25. S. K. Lee, "The Effects of Group Coaching on Emotional Intelligence and Self-Efficacy of the Nurses", Journal of Korean Coaching Research, 1(1), pp. 65-85, 2008.
  26. Y. K. Shin, & C. W. Lee, Organizational Behavior, pp. 277-278, Seoul: Hankyungsa, 2014.
  27. J. Y. Kim, K. C. Song, B. K. Chung, & S. E. Park, Organizational Behavior(3rd ed.), p. 298, Seoul: Kyungmunsa, 2014.
  28. Y. R. Ha, "A Study on Multidisciplinary Approaches to the Communicative Competence", Communication Sciences and Disorders, 7(1), pp. 81-101, 2002.
  29. K. H. Song, & G. Ahn, "The Effect of Employee's Communication Competence and Communication Satisfaction on Job Satisfaction", The Journal of the Korean Association Psychotherapy, 5(2), pp. 117-129, 2013.
  30. A. K. Lee, J. Y. Yeo, S. W. Jung, & S. S. Byun, "Relation on Communication Competence, Job stress, and Job satisfaction of Clinical Nurse", The Journal of the Korean Contents Association, 13(12), pp. 299-308, 2013.
  31. A. R. Gwon, & S. J. Han, "Effect of communication competence on the organizational effectiveness in dental hygienists", Journal of Korean Society of Dental Hygiene, 15(6), pp. 1009-1017, 2015. https://doi.org/10.13065/jksdh.2015.15.06.1009
  32. H. S. Lee, & J. K. Kim, "Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses", The Journal of Korean Nursing Administration Academic Society, 16(4), pp. 488-496, 2010. https://doi.org/10.11111/jkana.2010.16.4.488
  33. S. H. Kim, & M. A. Lee, "Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses", The Journal of Korean Nursing Administration Academic Society, 20(3), pp. 332-341, 2014.
  34. J. H. Lee, & C. Lee, "The Relationship of Self-Directed Learning Ability and Organizational of College Graduates with Early Careers in Large Corporation: Mediating effect of Communication Competence and Moderated Mediating Effect of Transformational Leadership", The Journal of Vocational Education Research, 35(5), pp. 97-126, 2016.
  35. S. J. Joh, "The Effect of Communication Ability and Life on University Students through Coaching Curriculum", Korean Journal of General Education, 10(3), pp. 107-137, 2016.
  36. G. H. Hur, "Construction and Validation of Global Interpersonal Communication Competence", Korean Journal of Journalism & Communication studies, 47(6), pp. 380-408, 2003.