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Integrated Framework of Process Mining and Simulation Approaches for the Efficient Diagnosis and Design of Business Process

효율적인 비즈니스 프로세스 진단 및 설계를 위한 프로세스 마이닝과 시뮬레이션 통합 프레임워크

  • Received : 2017.02.15
  • Accepted : 2017.02.24
  • Published : 2017.05.28

Abstract

To survive in the ever-changing environment, organizations need to improve or innovate their business processes. As a result, to attain this objective, BPM (Business Process Management) concept is widely adopted in modern enterprises. BPM life cycle consists of diagnosis, design, implementation and enactment. Conventionally, diagnosis of business process within the BPM life cycle is usually conducted by manual methods such as interviews, questionnaires and direct observations of process. And (re)designing business processes is also usually done manually under supervision of business experts from scratch. It is time-consuming and error-prone tasks. The objective of this research is to integrate the diagnosis and (re)design phase of BPM life cycle by sharing automatically generated process model and basic statistics in the diagnosis phase based on the process mining method. Eventually, this approach will lead to automate the tasks of diagnosis and design of business process. To implement and to show the usefulness of the proposed framework, two case studies were conducted in this research.

급변하는 외부 환경에서 생존하기 위해 대부분의 기업은 비즈니스 프로세스를 혁신하거나 개선하고자 노력하고 있으며, 이를 위해 많은 기업들이 프로세스 운영에 BPM (Business Process Management) 개념을 도입하고 있다. 기업에서 BPM 단계는 진단-설계-구현-실행 순으로 진행되는데, BPM 생애 주기에서 통상적으로 비즈니스 프로세스의 진단은 지금까지 주로 인터뷰나 설문지 또는 프로세스를 직접 관찰하는 방식과 같이 수작업으로 이루어졌다. 비즈니스 프로세스의 (재)설계 방법도 주로 백지 상태에서 시작하여 전문가의 지식에 의존하는 수작업 방식으로 이루어져 왔다. 이 연구의 목적은 프로세스 진단 단계에서 프로세스 마이닝을 이용하여 자동으로 생성된 프로세스 모델과 통계량을 (재)설계 단계에서도 공유함으로써 별개로 행해지던 진단과 설계 업무를 통합하려는 것이다. 이러한 시도의 궁극적인 목표는 비즈니스 프로세스 진단과 설계 업무를 자동화하려는 것이다. 제안 프레임워크를 구현하고 유용성을 제시하기 위해 두 개의 사례 연구를 행하였다.

Keywords

References

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