Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

IT SMEs' External Information Network Diversity and Product Quality Improvement in the Era of Technology Convergence: The Mediating Role of the Production Process Improvement

기술 융합 시대에 IT 중소기업의 외부 정보 네트워크의 다양성과 제품 품질 개선: 생산 공정 개선의 매개적 역할

  • Received : 2017.02.26
  • Accepted : 2017.04.20
  • Published : 2017.04.28
Download PDF
⟨ Previous Next ⟩

Abstract

Good product quality is so essential to enabling firms to succeed that how to make the product quality better through technology development is one of the most important issues that many CEOs think over. With regard to the product quality improvement from firms' technology development, this study has made an attempt to empirically investigate the effect of the external information network diversity on the product quality improvement of the small and medium-sized enterprises (SMEs) in the information technology (IT) sector, mediated by their production process improvement. This research illuminates the following two points by empirically analyzing the 310 IT SMEs through the ordinary least squares regression analysis. First, IT SMEs' external information network diversity has a positive influence on their product quality improvement from technology development. Second, IT SMEs' production process improvement partially mediates the impact of their external information network diversity on the product quality improvement.

좋은 제품 품질은 기업의 성공을 가능하게 하는 데에 매우 필수적이기 때문에 기술 개발을 통한 제품 품질 개선방안은 많은 최고경영자들이 숙고하는 가장 중요한 문제들 중 하나이다. 기술 개발을 통한 제품 품질 개선과 관련하여, 본 연구는 정보 기술 분야의 중소기업들의 외부 정보 네트워크의 다양성이 생산 공정 개선을 통해 제품 품질 개선에 미치는 영향에 대한 실증 분석을 시도 하였다. 본 연구는 최소자승 회귀분석을 통해 310개의 IT 중소기업을 실증 분석하여 다음과 같은 2가지 중요 사항을 조명한다. 첫째, IT 중소기업의 외부 정보 네트워크의 다양성은 기술 개발을 통한 제품 품질 개선에 정(+)의 영향을 미친다. 둘째, IT 중소기업의 생산 공정 개선은 외부 정보 네트워크의 다양성이 제품 품질 개선에 미치는 정(+)의 영향을 부분 매개 한다.

Keywords

References

  1. M. A. Schilling "Strategic Management of Technological Innovation", McGraw-Hill, 2013.
  2. S. A. Shane "Technology Strategy for Managers and Entrepreneurs", Pearson, 2014.
  3. A. Afuah "Innovation Management", Oxford, 2003.
  4. F. Betz "Managing technological innovation- Competitive Advantages from Change", Wiley, 2011.
  5. P. Trott "Innovation Management and New Product Development", Prentice Hall, 2012.
  6. Y. S. Hau, "External Information Network Diversity and Production Management Capability in IT SMEs in the Age of Digital Convergence: The Mediating Effect of Manufacturing Capability", Journal of Digital Convergence, Vol. 13, No. 9, pp. 99-104, 2015. https://doi.org/10.14400/JDC.2015.13.9.99
  7. Y. S. Hau, "IT SMEs' Product Planning Capability and Manufacturing Capability in the Context of Digital Convergence: The Mediating Impacts of the Product Exterior and Interior Design Capabilities", Journal of Digital Convergence, Vol. 13, No. 12, pp. 55-62, 2015. https://doi.org/10.14400/JDC.2015.13.12.55
  8. P. Wynarczyk, P. Piperopoulos and M. McAdam, "Open Innovation in Small and Medium-Sized Enterprises: An Overview", International Small Business Journal, Vol. 31, No.3, pp. 240-255, 2013. https://doi.org/10.1177/0266242612472214
  9. H. W. Chesbrough "Open Innovation - The New Imperative for Creating and Profiting from Technology", Harvard Business School Press, 2006.
  10. H. W. Chesbrough, "The Era of Open Innovation", MIT Sloan Management Review, Vol. 44, No. 3, pp. 35-41, 2003.
  11. Y. S. Hau, "An Empirical Analysis of the Influence of External Knowledge Network on SMEs' New Technology Development and Technology Commercialization Capabilities in the Perspective of Open Innovation", Journal of Digital Convergence, Vol. 14, No. 5, pp. 149-156, 2016. https://doi.org/10.14400/JDC.2016.14.5.149
  12. A. Bingham and D. Spradlin "The Open Innovation Marketplace-Creating Value in The Challenge Driven Enterprise", FT Press, 2011.
  13. L. J. Krajewski, L. P. Ritzman and M. K. Malhotra "Operations Management-Process and Supply Chains", Pearson, 2013.
  14. W. J. Stevenson and S. C. Chuong "Operations Management", McGraw Hill, 2014.
  15. J. Watson, "Modeling the relationship between networking and firm performance", Journal of Business Venturing, Vol. 22, No. 6, pp. 852-874, 2007. https://doi.org/10.1016/j.jbusvent.2006.08.001
  16. M. E. Sobel, "Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models", Sociological Methodology, Vol. 13, pp. 290-312, 1982. https://doi.org/10.2307/270723
  17. R. M. Baron, and D. A. Kenny, "The Moderatorediator Variable Distinction in Social Psychological Research : Conceptual, Strategic, and Statistical Considerations", Journal of Personality and Social Psychology, Vol. 51, No. 6, pp. 1173-1182, 1986. https://doi.org/10.1037/0022-3514.51.6.1173
  18. A. Gautam, "Collaboration Networks, Structural Holes, and Innovation: A Longitudinal Study", Administrative Science Quarterly, Vol. 45, No. 3, pp. 425-455, 2000. https://doi.org/10.2307/2667105
  19. G. Lee, and S. Kim, "Technology Financing for Export-Import based Small and Medium Sized Enterprises: Focused on Supported Enterprises by the Export-Import Bank of Korea", Journal of Digital Convergence, Vol. 14, No. 7, pp. 11-20, 2016. https://doi.org/10.14400/JDC.2016.14.7.11
  20. M. Kim, and C. Lee, "A Study on the Relevance between Workers' Job Characteristics and Organizational Effectiveness by Job Stress in Small & Medium Sized Enterprises", Journal of Digital Convergence, Vol. 14, No. 5, pp. 207-215, 2016. https://doi.org/10.14400/JDC.2016.14.5.207
  21. D. Lee, and S. Kim, "Determinants of Technology Transfer for Convergence Management Strategy of Small and Medium Enterprises", Journal of Digital Convergence, Vol. 14, No. 3, pp. 83-94, 2016. https://doi.org/10.14400/JDC.2016.14.3.83
  22. A. J. Min, T. S. Shin, and T. S. Kim, "A Study on Effect of Organizational Performance of SME in Gumi by R&D Learning Organization", Journal of Digital Convergence, Vol. 14, No. 1, pp. 163-170, 2016. https://doi.org/10.14400/JDC.2016.14.1.163
  23. D. Kim, "Revitalization small businesses of the overseas exchange through the convergence of private network (Focusing on Laos in the Indochina Peninsula)", Journal of the Korea Convergence Society, Vol. 6, No. 2, pp. 31-36, 2015. https://doi.org/10.15207/JKCS.2015.6.2.031
  24. S. Hong and S. Jung, "The Study for the Image Quality Measurement in IPTV", Journal of the Korea Convergence Society, Vol. 2, No. 3, pp. 39-43, 2011.
  25. S. Kim and H. Choi, "Analysis on the Relation between Small and Medium Firm's Stability and Tax Avoidance", Journal of IT Convergence Society for SMB, Vol. 3, No. 2, pp. 1-8, 2013.
  26. Y. Cho., S. Woo and S. Lee, "In Small and Medium Business the Government 3.0-based Big Data Utilization Policy", Journal of IT Convergence Society for SMB, Vol. 3, No. 1, pp. 15-22, 2013.