Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Development of Social Services through Analysis of Service Cases for Children and Older Citizens

사회서비스 사례분석 및 발전방안 -아동 및 노인서비스를 중심으로-

  • Han, Jeong-Won (Dept. of Aging and Social Work, Catholic University of Pusan) ;
  • Bae, Hwa-Sook (Dept. of Social Welfare and Counselling, Catholic University of Pusan) ;
  • Lim, Hong-Tak (Busan Institute of S&T Evaluation and Planning)
  • 한정원 (부산가톨릭대학교 노인복지보건학과) ;
  • 배화숙 (부산가톨릭대학교 사회복지상담학과) ;
  • 임홍탁 (부산과학기술기획평가원)
  • Received : 2016.10.04
  • Accepted : 2017.03.20
  • Published : 2017.03.28
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Abstract

Since 2000, Korean Society has developed social service program, facing the increasing social needs. With the semi-public goods' factor, social service has shown the original limitation in the private market. This paper analyses social services for children and older citizens in 6 metro cities, exploring the current condition and limitation. Program were collected through research institute and metro city's social service support groups. Analysis shows that most cities have similar programs without reflecting regional specialty. Therefore, the diverse and expanded supply of social services, professional service providers, reflection of regional specialty, easier accessibility of services are suggested. More participation of users in the process of program decision-making process and networking of service providers are also proposed.

한국사회는 2000년 이후 사회서비스 수요의 급격한 증가에 대한 대응으로 사회서비스를 확대, 실시하였고, 현재까지 이용자의 다양한 욕구를 파악하고 충족하기 위한 서비스를 개발해 왔다. 그동안 사회서비스는 가치재로서 준공공재적 성격으로 인하여 민간영역에서 다양하게 확대되어 오는데 한계를 보여주었다. 이에 본 논문은 6대광역시에서 시행하고 있는 사회서비스 중 아동대상사회서비스와 노인대상사회서비스를 중점으로 분석하여, 현 제공되고 있는 사회서비스의 문제점을 파악하고 앞으로의 정책방향을 제시하고자 하였다. 프로그램 분석을 위해 한국보건복지정보개발원, 6대 광역시 시 도 사회서비스지원단 등의 사회서비스 프로그램을 영역별로 표집하여 분석하였다. 프로그램 분석 결과 사회서비스 프로그램 영역의 다양화, 서비스제공인력의 전문화, 지역사회특수성 반영, 서비스 정보 접근성 확대 등의 발전방향이 제시되었다. 또한 개선방안으로는 프로그램 결정과정에서의 이용자 참여 확대 및 서비스 공급자간 네트워크 구축이 필요함이 제시되었다.

Keywords

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